Bathroom Mountain Reviews

Name: Bathroom Mountain
Address: Highgate 2, Harewood Street, Stoke-on-Trent, Highgate 2, Harewood Street, Stoke-on-Trent, Staffordshire
Rating: 4.65

4.7 Rating 1,216 Reviews

91 %

of reviewers recommend Bathroom Mountain

4.7

Based on 1,216 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Bathroom Mountain 5 star review on 8th October 2024

1126

Anonymous

Anonymous // 01/01/2019

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“Could not fault this business, all aspects were’Spot On’”

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Posted 4 years ago

Thank you Peter for your 'Spot On' five star review. Best regards. Polly. Bathroom Mountain

Posted 4 years ago

“Brilliant products and service as well as great value for money.”

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Posted 4 years ago

Thank you Gary. Your five star review is appreciated by the Bathroom Mountain team. Best regards. Polly.

Posted 4 years ago

“I cannot fault the products or the service that I have received from Bathroom Mountain. The taps and towel rail we ordered are of excellent quality; they are heavy and feel very luxurious and well-made (we received some light, cheap rubbish from other websites which we were really disapponted with). The mirror we ordered had an issue when it arrived and this was resolved within a matter of hours on a Saturday. We received a new one days later and we absolutely love it. Delivery was quick (unlike some well-known competitors) and they were the best value for black bathroomware online too (I searched high and low).”

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Posted 4 years ago

Thank you Regan for your five star review and value the detailed review you have posted. Much appreciated by the Bathroom Mountain team. Best regards. Polly. Bathroom Mountain

Posted 4 years ago

“Service good. Project delivered in good condition. Loses a star on the following: over use of packaging would be my only critique. I ended up with a giant 3D pallet on my front doorstep plus an excessively large amount of cling wrap. I was able to recycle the pallet by cutting it up for firewood. The unit itself was flat-pack and thus did not require this amount of packing, which also must have taken up a huge amount of space in the van.”

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Posted 4 years ago

Thank you Anthony for your valued review. Our cling film wrapping is to protect goods in transit. But your comments are appreciated and I have passed onto the packaging team. Best regards. Polly. Bathroom Mountain

Posted 4 years ago

“DO NOT TRUST. Led mirror cabinet has no catch to keep it shut, hum’s really loud, customer service is non existent, you’d be mad to buy from this lot.”

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Posted 4 years ago

Hi Sean, Thank you for your feedback on our product. I can see that a replacement was sent and no issues where reported on the replacement product. Please accept our apologies for the first product and we certainly hope you are enjoying the use of your new mirror cabinet. If we can help any further in the future please let us know. Regards, Nelson

Posted 4 years ago

“Excellent service”

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Posted 4 years ago

Thank you Terence. Polly. Bathroom Mountain

Posted 4 years ago

“Well priced, solid products, easy to install and look good.”

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Posted 4 years ago

Thank you Richard for your valued review. Best regards. Polly. Bathroom Mountain

Posted 4 years ago

“Good price and quick delivery”

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Posted 4 years ago

Thank you Mark for your valued five star review. Best regards. Polly. Bathroom Mountain

Posted 4 years ago

“Terrible service. Waited all day for a delivery, when I called in the evening for an update, I was told that the delivery was cancelled because one item was out of stock. I was told that I was sent an email advising that it was out of stock and to choose another, which I responded to, but they didn't have time to read my email! I arranged to collect my order in two days time and chose another item for the one out of stock. I then received an email advising delivery would be a few days later and a refund had been processed for the out of stock item. Tottaly inept staff, I would not use them again.”

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Posted 4 years ago

Hi Darren, I am sorry hear about your experience with ourselves and I thank you for your feedback. We always appreciate constructive feedback and whilst this is an unusual circumstance, we will look into what has happened in your case to improve our service and customer experience. More importantly I am happy to read that the matter was resolved and your project could go ahead. Regards, Nelson

Posted 4 years ago

“GOOD PRODUCT GOOD SERVICE”

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Posted 4 years ago

Thank you Tom. Your five star review is appreciated by the Bathroom Mountain team. Best regards. Polly. Bathroom Mountain

Posted 4 years ago

“Got exactly what we wanted and delivered in time”

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Posted 4 years ago

Thank you Peter for your valued review. Best regards. Polly. Bathroom Mountain

Posted 4 years ago

“Good choice and arrived promptly.”

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Posted 4 years ago

Thank you John. Your five star review is much appreciated. Best regards. Polly. Bathroom Mountain

Posted 4 years ago

“Absolutely love it . Good service. Lovely product.”

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Posted 4 years ago

Thank you Linda for your five star review. Much appreciated. Best regards. Polly. Bathroom Mountain

Posted 4 years ago

“Excellent job just what I wanted thanks”

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Posted 4 years ago

Thank you Hooman. Keep safe. Polly. Bathroom Mountain.

Posted 4 years ago

“Excellent service. Good arrived within 2 days.would defo recommend and use again.”

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Posted 4 years ago

Thank you Corinna. We look forward to serving you again in the future. Best regards. Polly. Bathroom Mountain

Posted 4 years ago

“Mirror not put up yet, as in the middle of revamp, but looks lovely in the box.😊”

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Posted 4 years ago

Thank you Janet. Hope the fixing goes well. Best regards. Polly. Bathroom Mountain

Posted 4 years ago

“Service and delivery was excellent. The quality of the products received was exceptional i would recommend to use bathroom mountain again.”

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Posted 4 years ago

Thank you Paul. We look forward to serving you again in the future. Best regards. Polly. Bathroom Mountain

Posted 4 years ago

“Good service and easy to Order. Plus my goods purchased look the part and so far work great. Gets so many comments”

Bathroom Mountain 5 star review on 14th November 2020

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Posted 4 years ago

Thankin you again Sophie for your valued reviews. Keep safe. Polly. Bathroom Mountain

Posted 4 years ago

“Fabulous cabinet. Great price. Fast delivery.”

Bathroom Mountain 5 star review on 13th November 2020

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Posted 4 years ago

Thank you Anne. The picture is appreciated and your new cabinet looks great. Best regards. Polly. Bathroom Mountain.

Posted 4 years ago

“Quick service, fair prices , great delivery service with Dpd - thankyou”

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Posted 4 years ago

Thank you Lizzie for your five star review. Best regards. Polly. Bathroom Mountain

Posted 4 years ago

Bathroom Mountain is rated 4.7 based on 1,216 reviews