Bathquest Reviews

Name: Bathquest
Address: 18, Saint Martins Way, Bedford, Bedfordshire
Rating: 4.77

4.8 Rating 286 Reviews

95 %

of reviewers recommend Bathquest

4.8

Based on 286 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01234216720

Email:

sales@bathquest.co.uk

Location:

18, Saint Martins Way, Bedford
Bedfordshire
MK42 0LF

Bathquest 5 star review on 21st June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Polite and professional customer service .”

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Posted 11 months ago

“Fantastic price quick delivery will be ordering again”

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Posted 11 months ago

“I am impressed by how quickly Bathquest turn orders round and keep the customer informed. I ordered 2 HiB mirrored cabinets and chose Bathquest specifically because the site says they despatch direct from the supplier. Two days later HiB delivered the first cabinet and Bathquest e mailed me to advise HiB had advised the other one was pending delivery to them. I was offered a choice of waiting a little while for the second delivery or receiving a refund. As I’m in no hurry, I’m happy to wait for the second delivery. The tall cabinet I took delivery of was well packaged, and the packaging was undamaged and I was pleased to see it had been transported flat on its back. No complaints.”

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Posted 11 months ago

“Should have let the driver take away the pallet, but otherwise fine”

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Posted 11 months ago

“Delivery of goods was extremely prompt.”

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Posted 11 months ago

“Best internet price. Delivery direct from factory. Helpful human communication about one delayed item.”

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Posted 11 months ago

“Good price and prompt delivery.”

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Posted 11 months ago

“I recently ordered a Qubic 80 from Bathquest. The price was very competitive and the item was delivered within a few days. Great service!”

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Posted 11 months ago

“Excellent product and good delivery, very happy”

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Posted 1 year ago

Thank you for your positive review. Regards Cheryl Bathquest

Posted 1 year ago

“Very efficient and helpfull”

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Posted 1 year ago

Thank you for your positive review. Regards Cheryl Bathquest

Posted 1 year ago

“Extremely well packed and a good price, only a few pence more than the cheapest one and that one didn't include carriage.”

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Posted 1 year ago

Thank you for your positive review. We always aim to be the best price :) Regards Cheryl Bathquest

Posted 1 year ago

“Cabinet was damaged ,I immediately sent them an email at 6pm last night (5 February)It is now 5pm and no acknowledgment of my email. Terrible customer service I did ring them this morning and I will ring again tomorrow.I am very upset ant hurt that nobody seams to care!!!!”

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Posted 1 year ago

Hi, Thank you for your email. I'm sorry to hear that you're upset and hurt that your mirror cabinet arrived damaged by the courier. Unfortunately when dealing with fragile glass items this can occasionally occur. Emails are replied to in the order received. As the 5/2/24 was a Monday a day in which our office is closed then 3 days of emails (Saturday, Sunday & Monday) would have been waiting for staff Tuesday morning, so you would need wait more than a few hours for a reply. I believe however you telephoned Tuesday morning and spoke to a member of staff directly who made arrangements for a new cabinet to be dispatched and the matter has now been resolved - all within 24 hours of you original 6pm email. Thank you for your purchase. Kevin Bathquest

Posted 1 year ago

“Great prices, great service”

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Posted 1 year ago

Thank you for your positive review. Regards Cheryl Bathquest

Posted 1 year ago

“I was very impressed with the service I received from Bath quest I ordered a cabinet and the next day had to change it for a different unit . The sales staff were happy to allow me to change the at the last minute and reorder a new unit . The cabinet arrived today very pleased with the delivery driver too who carried the item up to my front door.”

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Posted 1 year ago

Thank you for taking the time to post a review. Regards Kevin Bathquest

Posted 1 year ago

“Excelent service and as stated.”

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Posted 1 year ago

Thank you for your positive review. Regards Cheryl Bathquest

Posted 1 year ago

“Good service fast delivery direct from manufacturer”

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Posted 1 year ago

Thank you for your positive review. Regards Cheryl Bathquest

Posted 1 year ago

“Item hasn't been installed yet. Excellent service”

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Posted 1 year ago

Thank you for your positive review. Regards Cheryl Bathquest

Posted 1 year ago

“It was my first purchase from Bathquest and I am so pleased with the seamless process. The product is a high quality free standing bath and Bathquest offered it at the best price around. It was delivered quickly and communication was good. Will use the company again.”

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Posted 1 year ago

Thank you for your positive review. We aim to be competitively prided on all our items Regards Cheryl Bathquest

Posted 1 year ago

“Very competitively priced and delivered within a couple of days.”

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Posted 1 year ago

Thank you for your positive review. Regards Cheryl Bathquest

Posted 1 year ago

“Delivered our bathroom cabinet in a timely fashion and with no issues. Thank you”

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Posted 1 year ago

Thank you for your positive review. Regards Cheryl Bathquest

Posted 1 year ago

Bathquest is rated 4.8 based on 286 reviews