Bathquest Reviews

Name: Bathquest
Address: 18, Saint Martins Way, Bedford, Bedfordshire
Rating: 4.78

4.8 Rating 272 Reviews

96 %

of reviewers recommend Bathquest

4.8

Based on 272 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01234216720

Email:

sales@bathquest.co.uk

Location:

18, Saint Martins Way, Bedford
Bedfordshire
MK42 0LF

Bathquest 5 star review on 21st June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service and price”

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Posted 8 months ago

“The unit came from Monarch late. When fitting there wasn’t any instruction manual, had to download it onto my phone. Worse still it was missing the 2.5mtrs of white drain hose, I had to then go out and buy it separately as everything was disconnected. Very very poor.”

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Posted 8 months ago

“Ordered water softer and a total game changer as in hard water area. Excellent service and advise from Bathquest. Turned up earlier than expected also”

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Posted 8 months ago

“Very helpful staff with good prices”

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Posted 8 months ago

“I ordered the wrong item, but Bathquest helped me return it and reorder the correct item.”

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Posted 8 months ago

“I bought a Monarch Master water softener. The price was competative and the service was good, they beven chased Monarch to make sure it was delivered to me in time and called me back. Good old fashioned service!”

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Posted 8 months ago

“Polite and professional customer service .”

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Posted 9 months ago

“Fantastic price quick delivery will be ordering again”

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Posted 9 months ago

“I am impressed by how quickly Bathquest turn orders round and keep the customer informed. I ordered 2 HiB mirrored cabinets and chose Bathquest specifically because the site says they despatch direct from the supplier. Two days later HiB delivered the first cabinet and Bathquest e mailed me to advise HiB had advised the other one was pending delivery to them. I was offered a choice of waiting a little while for the second delivery or receiving a refund. As I’m in no hurry, I’m happy to wait for the second delivery. The tall cabinet I took delivery of was well packaged, and the packaging was undamaged and I was pleased to see it had been transported flat on its back. No complaints.”

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Posted 9 months ago

“Should have let the driver take away the pallet, but otherwise fine”

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Posted 9 months ago

“Delivery of goods was extremely prompt.”

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Posted 9 months ago

“Best internet price. Delivery direct from factory. Helpful human communication about one delayed item.”

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Posted 9 months ago

“Good price and prompt delivery.”

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Posted 9 months ago

“I recently ordered a Qubic 80 from Bathquest. The price was very competitive and the item was delivered within a few days. Great service!”

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Posted 9 months ago

“Excellent product and good delivery, very happy”

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Posted 9 months ago

Thank you for your positive review. Regards Cheryl Bathquest

Posted 9 months ago

“Very efficient and helpfull”

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Posted 9 months ago

Thank you for your positive review. Regards Cheryl Bathquest

Posted 9 months ago

“Extremely well packed and a good price, only a few pence more than the cheapest one and that one didn't include carriage.”

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Posted 10 months ago

Thank you for your positive review. We always aim to be the best price :) Regards Cheryl Bathquest

Posted 9 months ago

“Cabinet was damaged ,I immediately sent them an email at 6pm last night (5 February)It is now 5pm and no acknowledgment of my email. Terrible customer service I did ring them this morning and I will ring again tomorrow.I am very upset ant hurt that nobody seams to care!!!!”

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Posted 10 months ago

Hi, Thank you for your email. I'm sorry to hear that you're upset and hurt that your mirror cabinet arrived damaged by the courier. Unfortunately when dealing with fragile glass items this can occasionally occur. Emails are replied to in the order received. As the 5/2/24 was a Monday a day in which our office is closed then 3 days of emails (Saturday, Sunday & Monday) would have been waiting for staff Tuesday morning, so you would need wait more than a few hours for a reply. I believe however you telephoned Tuesday morning and spoke to a member of staff directly who made arrangements for a new cabinet to be dispatched and the matter has now been resolved - all within 24 hours of you original 6pm email. Thank you for your purchase. Kevin Bathquest

Posted 9 months ago

“Great prices, great service”

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Posted 10 months ago

Thank you for your positive review. Regards Cheryl Bathquest

Posted 9 months ago

“I was very impressed with the service I received from Bath quest I ordered a cabinet and the next day had to change it for a different unit . The sales staff were happy to allow me to change the at the last minute and reorder a new unit . The cabinet arrived today very pleased with the delivery driver too who carried the item up to my front door.”

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Posted 10 months ago

Thank you for taking the time to post a review. Regards Kevin Bathquest

Posted 9 months ago

Bathquest is rated 4.8 based on 272 reviews