Bathquest Reviews

Name: Bathquest
Address: 18, Saint Martins Way, Bedford, Bedfordshire
Rating: 4.77

4.8 Rating 286 Reviews

95 %

of reviewers recommend Bathquest

4.8

Based on 286 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01234216720

Email:

sales@bathquest.co.uk

Location:

18, Saint Martins Way, Bedford
Bedfordshire
MK42 0LF

Bathquest 5 star review on 21st June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and customer care.”

Helpful Report

Posted 1 year ago

Thank you for your positive review. Regards Cheryl Bathquest

Posted 1 year ago

“Delivery on time, brilliant. Very well organised. Unfortunately, even if it did day everything was there, it wasn't....missing inlet and outlet pipes. Rang. Told it never happens...it did... I must say however that the missing pipes came the day after so thank you. It is a shame that it was a bit of a waste of my plumber's time (for which I will have to pay). All sorted now and working.”

Helpful Report

Posted 1 year ago

Thank you for your review. We apologise that a part was missing from the box and we have taken this up with the manufacturer Regards Kevin Bathquest

Posted 1 year ago

“Ordered the Charlotte Edwards Proteus bath. Much less expensive than anywhere else. Delivered swiftly. Great service.”

Helpful Report

Posted 1 year ago

Hi Anita, Thank you for your bath order. Regards Kevin Bathquest

Posted 1 year ago

“I made a mistake when first ordering a bathroom cabinet. I phoned BathQuest and the gentleman that I spoke to couldn’t have been more helpful. Thank you. The cabinet was delivered today, exactly what we wanted, can’t wait to see it on the wall when the bathroom is finished!”

Helpful Report

Posted 1 year ago

Hi Nicola, Thank you for your cabinet order and taking the time to post a review. Regards Kevin Bathquest

Posted 1 year ago

“Brilliant service! Had the water softener I wanted at a great price and went over & above to send it out on the same day for next day delivery. Said they’d check & get back to me, which they did within minutes. Couldn’t ask for more!”

Helpful Report

Posted 1 year ago

No trouble at all, thanks for ordering with us. Regards Kevin Bathquest

Posted 1 year ago

“No delivery yet been a while”

Helpful Report

Posted 1 year ago

“I purchased a HiB bathroom cabinet which arrived with a smashed mirror (courtesy of DHL!). Initially Bathquest proposed sending me a replacement mirror door, which I was unhappy about owing to the amount of broken glass and splinters in the packaging. They subsequently agreed with HiB to send me a new cabinet. I would add that their price was highly competitive and I would have given five stars but for the hiccup over replacing the cabinet.”

Helpful Report

Posted 1 year ago

Hi, Thanks for taking the time to post a review, glad we got the broken glass resolved for you. Regards Kevin Bathquest

Posted 1 year ago

“EXCELLENT SERVICE FROM bathquest”

Helpful Report

Posted 1 year ago

Thanks for the review Kevin Bathquest

Posted 1 year ago

“Easy to order online and fast delivery”

Helpful Report

Posted 1 year ago

Thank you for your positive review. Regards Cheryl Bathquest

Posted 1 year ago

“Excellent products, prices and service. Fast delivery highly recommended.”

Helpful Report

Posted 1 year ago

Thank you for your positive review. Regards Cheryl Bathquest

Posted 1 year ago

“Unexpected excellent.... Never heard of Bathquest (recommended by my builders) so was apprehensive about putting through a high-cost order. The website didn't have specific delivery information, however, I trusted my builder and put through the order. I received order confirmation a little later but with no delivery timelines. So I called, they confirmed the order was received, advised the delivery would be made the next day (based on the type of stock). It arrived the next day and in excellent condition. This is how we used to do it, before the big American firms arrived and it all still works properly. The website is great, the prices are great, the interaction has been great, would absolutely order from here again.”

Helpful Report

Posted 1 year ago

HI, Thanks for taking the time to post a great review. Regards Kevin Bathquest

Posted 1 year ago

“Excellent Service. The original bathroom cabinet , glass was broken, they arranged a replacement immediately.”

Helpful Report

Posted 1 year ago

“Excellent quick service thank you very much”

Helpful Report

Posted 1 year ago

“Great company to deal with... fantastic service and very competitive price. Highly recommended.”

Helpful Report

Posted 1 year ago

“Very quick delivery as stated”

Helpful Report

Posted 1 year ago

“I have informed you that I paid twice but you still haven’t refunded the money!!! Please contact me about this Your service and delivery were excellent”

Helpful Report

Posted 1 year ago

“Website was easy to navigate and ordering process was very efficient. Order was received in timescale stated and we were kept informed about it throughout the transit time. Unit is waiting to be installed by a qualified plumber so unable to comment on the item purchased itself.”

Helpful Report

Posted 1 year ago

“Very helpful and responsive”

Helpful Report

Posted 1 year ago

“All good with bathroom cabinet and delivery. Many thanks”

Helpful Report

Posted 1 year ago

“Very prompt service, easy to deal with, and very good prices. Would use again.”

Helpful Report

Posted 1 year ago

Bathquest is rated 4.8 based on 286 reviews