Bath Panel Store Ltd Reviews

Name: Bath Panel Store Ltd
Address: Manor Farm, Lower Rainham Road, Gillingham, Kent
Rating: 2.99

3.0 Rating 163 Reviews

50 %

of reviewers recommend Bath Panel Store Ltd

Company Reviews

Metrics

Info

3.0

Based on 163 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

About Bath Panel Store Ltd:

Bath Panels of quality, made in our UK factory at amazing prices.

Visit Website

Phone:

02081665941

Email:

sales@bathpanelstore.co.uk

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Bath Panel Store Ltd 5 star review on 7th December 2017

Jan Hopcraft

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service. Easy to order online. Order arrived on my chosen delivery day. The only delay was pre-ordering, in that took a while for you to get back to me by email to answer my tech questions. Other than that, it was a really good experience. Many thanks.”

Helpful Report

“So far, so good. Brendan has been very helpful with all my questions. My delivery is due tomorrow, all depending on how it goes, am very happy with the service.”

Helpful Report

“I ordered a Crown High Gloss White Bath Panel with Plinths and an end panel. Really heavy and excellent bath panels. The quality is superb and i fitted them myself. I am no DIY expert but with a bit of thought i managed to fit them both and they look the business. Really pleased i ordered them from Bath Panel Store. Not the cheapest bath panels on the market, but you get what you pay for!!!!!!”

Helpful Report

“The bespoke panel I ordered was exact size and fitted snugly into my bath. Looks lovely and very well made. Arrived on time and well packaged. Great service and I also received an email checking the size I submitted was correct before filling the order, which I thought was a good idea.”

Helpful Report

“Good delivery info and arrived in time frame, decent product albeit slightly warped in transit. Felt the website lacked contact info, so it feels like a punt in the dark when placing an order, would use again, based on this experience.”

Helpful Report

“Got exactly what I ordered in quick time. Actual panel was quite bowed which was disappointing. No instructions with it whatsoever. But as I have fitted a similar one before it wasn’t a problem for me. Bottom sealing strip is just a push clear plastic extrusion so does not seal anything. Once fitted was able to pull it straight with the top lip inserted fully up in under the bath and five fixing screws between the panel and the bottom strip. Looks really good no in place. But you need to be at least a competent DIY otherwise get some who is.”

Helpful Report

“A good quick reliable service and delivery. The bath panel is far stronger than the usual acrylic type. If I had to criticise it I would suggest that the pvc wrap is applied to the inside face as well to help stop the panel from bowing as was the case with the panel I received.”

Helpful Report

Thank you for your review John its much appreciated. I will share your kind comments with the whole team here at Bath Panel Store. Please let me know if we can be of any assistance in the future.

“good quality bath panel arrived on the day they said packaging could be better but no problem”

Helpful Report

Thank you for your review. I will share your kind comments with the whole team here at Bath Panel Store. Please let me know if we can be of any assistance in the future.

“Quick & efficient. Arrived before anticipated date”

Helpful Report

Thank you for your review. I will share your kind comments with the whole team here at Bath Panel Store. Please let me know if we can be of any assistance in the future.

“Staff were very helpful and the panel was delivered as promised. Bath panel has not been fitted as yet but pleased with what I can see.”

Helpful Report

Thank you for your review. I will share your kind comments with the whole team here at Bath Panel Store. Please let me know if we can be of any assistance in the future.

“We ordered a bath panel which didn't arrive on the date we were told. Tried to phone but kept going to answer phone. Then sent an email to which we received a reply in a day or so, apologising for and explaining the reason for the delay. The shaker beech panel duly arrived and was excellent, we had it fitted and it looks really good. Although a little worried by delay and problem with phone overall very pleased with service and product.”

Helpful Report

Hi Phil, Thank you for the review. Glad you are happy with the Aquacloak product, I will let the workshop know. Sorry for the delay. If you can help with anything in the future please let us know.

“Really nice looking panel delivered quickly and without any hitches. Bought the fixing kit too, but found this impossible to use and eventually abandoned it. Later I found a video on YouTube showing an additional tool for use with the kit which would have made it all much easier - it would have been good if the kit included this or mentioned it as an option. But overall am very pleased with the new panel.”

Helpful Report

Thank you for your review we gain a lot of useful information from them. The Video you found showed someone fitting a chipboard panel ( which is a very soft material and not suitable as a bath panel as it soaks up moisture and blows straight away), the marker tool in that video works on chipboard but wont touch MR MDF which Aquacloak panels are made from because they are hard, so we cant justify charging people for a marker tool that wouldn't work. This means that the clips need to be lined up by measuring ( ideally with a rule ). Thank you for your comments and in fact we are looking at a much simpler fitting kit at the moment. Thanks again from your review and we are really please that you liked the panel

“Product is good, but much more tedious to fit than I expected.”

Helpful Report

Hi John. Thanks for putting the effort into it and im glad your happy with the end result. These are solid panels and do have to be fixed back to something solid unlike a plastic panel. The corner bath panel you have installed can be tricky and is best tackled by a handyman or keen DIY'er such as yourself, we also offer a fitting service to the south east which we hope to roll out further as we find good reputable installers. Thank you for the review and your valuable comments, we are working on simplifying the installation of these panels. If we can be of any assistance in the future please let me know

“Needed a bespoke almost rectangular panel with only 1 90 degree angle and all side differing lengths due to uneven walls . Ordering very easy with quick sales responses to queries over cutting template and confirmation of the scale drawing sent. Price was fair for the job. Jump forward product delivered was excellent, dimensions all as requested and fit straightforward by my builder. Biggest issue is the company let down by their communications - no communication once item was in manufacturing stage, including no message/calls when the finish/delivery date was missed. Messages to company helpdesk, 'LiveChat', Phone & eMail (to determine what was happening) all failed/ignored until I got back onto the Sales team and pointed how their original good service was being trashed by the lack of diligence down. I would have been happy with a call to advise shipping delayed by a few days as could have avoided wasted time for my builder/plumbers. Ordered 17/4, Planned Delivery 29/4 (Easter BHol) Actual 2/5. If the directors sort out their post order customer communications would be 5* all the way. As it stands they are still one of the few bespoke panel makers so maybe they don't actually care too much...…(big mistake if anyone else starts up a bespoke service )”

Helpful Report

Thank you for the review. and we are delighted that your happy with the product. Im sorry that you had problems communicating during the process. Please be assured that we are looking into improving this. Thank you again for the purchase and the review, if we can be of any further assistance please let me know.

“Sadly my delivery did not arrive on the day arranged and confirmed. So I still haven't receiver my order and have no idea on the quality of the product. Plumber has been rearranged twice to fit the panel because of non delivery. Getting very worried it will never arrive”

Helpful Report

Hi Sally sorry about this, your order left us last Tuesday and TNT Hove have been trying to deliver since then. They have tried again this morning but nobody was in. Could you please get in contact with them so that they can arrange a convenient date / time. Please follow the link below for Tracking info https://www.tnt.com/express/en_gb/site/shipping-tools/tracking.html?searchType=ref&cons=31764%2F110619%2F17

“Excellent all round product”

Helpful Report

Thank you for your review. I will share your kind comments with the whole team here at Bath Panel Store. Please let me know if we can be of any assistance in the future.

“I was put off by negative reviews but the service I received was fine. Admittedly the first delivery I got was missing the plinth, the plastic sealing strip was bent and too wide for the panel and the fitting kit had no instructions. But these errors were rectified and I got all I needed in a subsequent delivery (however there are no specific instructions for the kit, you have to figure it out). What I did not like was their use of a phone number with a generic message that connects you with nobody, then disconnects. If they don't offer phone support, only e mail, why emblazon a number on their ads and e mails? It makes it feel like a scam, which it isn't.”

Helpful Report

Thank you for your comments. I will bring your point up with the management team and see if we can address this quickly. Thanks again for the review and if we can be of any further assistance please email me directly at brendan@bathpanelstore.co.uk

“I have made a mistake with my order and cannot get into contact by telephone to sort this out as every time it just goes to voicemail this I find unacceptable”

Helpful Report

Hi Julie, Sorry to hear that, we sometimes cant hear the phone over the very noisy manufacturing machinery here. Please email me directly at brendan@bathpanelstore.co.uk and we can try and solve your issue.

“Extremely lousy service. No one takes phone calls and no one responds to emails when you return goods. Will definitely not recommend.”

Helpful Report

Very sorry about this but there was some confusions as the name on the order did not match your communications so it took some investigation to find the relevant order and refund you. This has now been processed. Please let me know if there is anything else we can help you with.

“Was dubious ordering from this company due to the numerous negative reviews however ordered a custom made panel and cannot fault the company at all. It was stated it was going to be delivered within 5 days of ordering and it was, so really pleasantly surprised and have no complains at all.”

Helpful Report

Thank you for your comments. We do work hard to deliver a quality product on time, unfortunately if there is a delay ( which is rare ) it can cause an understandable complaint which we deal with swiftly to ensure every customer is a happy one.

Bath Panel Store Ltd is rated 3.0 based on 163 reviews