Bath Panel Store Ltd Reviews

Name: Bath Panel Store Ltd
Address: Manor Farm, Lower Rainham Road, Gillingham, Kent
Rating: 2.99

3.0 Rating 163 Reviews

50 %

of reviewers recommend Bath Panel Store Ltd

Company Reviews

Metrics

Info

3.0

Based on 163 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

About Bath Panel Store Ltd:

Bath Panels of quality, made in our UK factory at amazing prices.

Visit Website

Phone:

02081665941

Email:

sales@bathpanelstore.co.uk

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Bath Panel Store Ltd 5 star review on 7th December 2017

Jan Hopcraft

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The ordering process was easy and this was the only company I could find that offered a made to measure service. The email received when I placed my order (Order Number 30927/100319/40) said that I would be notified when the panel had left the warehouse. I didn't receive a notification and when I called I realised that the phone number was just a link to a recorded message. I emailed and received an instant response to say that the panel was out for delivery. The panel arrived shortly afterwards and was exactly as I ordered. It seems to be well made - time will tell! However, there was a dent one of the long edges (possibly incurred during transit as the packaging was not particularly strong). I immediately emailed with photo evidence, advising that I would keep the panel (due to timeframes for work being carried out) but that I would like a partial refund. I have emailed 3 times so far - no response. I then found these reviews describing similar experiences.”

Helpful Report

“Easy to order ,hassle free ,great service ,delivered when requested at short notice . Good quality product fitted like a glove . Good comms with sales and technical department .”

Helpful Report

“I was terrified after reading these reviews as I had already ordered my bath panel. However I found the service brilliant - great communication beforehand whilst I was choosing what to buy. The bath panel is great quality and was delivered on my chosen day. The only complaint I have is that the panel is not packed enough - just one bit of cardboard protects your panel whilst in transit. This cardboard was damaged and had a hole in It which due to no other protection meant I have a scratch on my brand new panel. Luckily it is small so I can live with it, but it could have been much worse.”

Helpful Report

“My experience is the same as all the other reviews. No panel delivered as promised, no way to contact them, no reply to messages or emails, no-one on phones or online chat. Having to resort to legal means now to get my money back.”

Helpful Report

“Completely agree with all the other poor reviews. This company's main business is ripping off customers! Took my money, order not honoured, no communication answered. Cheated. DO NOT EVER USE BATH PANEL STORE COMPANY!!!!!!!”

Helpful Report

“Order an item which hasn't been delivered as promised. Unable to contact Bath Panel Store, they are not answering their phones, they are not responding to emails or their live chat. Very poor service :-(”

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“They are the worse company ever, under no circumstances use them. There is no customer service (zero) to telephone communication and they don’t reply to e-mails. You won’t receive your goods and it is impossible to claim your money back. I will be contacting Watchdog!”

Helpful Report

“Impossible to contact. Delivery date has come and gone and I cannot get any response at all - phone, email, web chat - all ignored. How they are still trading is beyond me. They shouldn't be. Avoid - unless you want the hassle of going to Citizen's Advice and Trading Standards.”

Helpful Report

“No communications, no panel but of course you’ve already taken my money. Respond to emails and pick up your phone- trading standards is my next stop- you shouldn’t be allowed to trade if this is genuinely how you treat your customers.”

Helpful Report

“Where is my bath panels or my money please? Repeating all those below. Awful. Zero communication. Delivery hasn't taken place. Can't get hold of anyone at this company. Phone line is out of action. Emails are ignored. Please refund my money immediately my Bank have been made aware.”

Helpful Report

“Terrible. They have my money and I do not have any idea of when my delivery will take place. My preferred date has come and gone. I have sent many emails, none of which have been answered, the phone line is disconnected and I want my money back. My Bank have been made aware.”

Helpful Report

“received the wrong product - ordered flexible bath panel with LED Lights, received a plain one with no LED lights which costs £70 less. No one answers the phone, no one responds to emails. Have they gone out of business?”

Helpful Report

“I am beginning to think that this company has gone out of business! We are having the same experience. Ordered on 2nd October – still no bath panel. If anyone can find any information about what the heck is going on would appreciate you posting it here.”

Helpful Report

“Not going to repeat the past 10 reviews other than to completely agree with all of them. I actually visited the company (the product looked very good), paid and was expecting delivery a week later. As like everyone else, no delivery and unable to contact them by any means. Now 22/10/18 and still no delivery. Avoid at all costs.”

Helpful Report

“delivery arranged for 16/10/18 did not arrive, I waited in all day sent them an email after phoning three times with no answer , got email back said sorry but I would get it on the 19/10/18 .At about 11-40 I phoned to make sure it was coming no answer again , went on there website and sent a message the reply was they would get back to me, 3pm no reply sent another one, 4-30 sent another guess what no answer, so that's two days waited in . very bad customer service ,would not recommend them to anyone”

Helpful Report

“Didn't care about my warped cheap mdf panel ripped off no customer service.”

Helpful Report

“Ordered MDF bath panel (order No. 28577/290718/13)complete with plinth but only main panel section arrived. Despite many phone call attempts that no one answered and many emails that 2 were answered but not actioned by Brendan, I am still without complete panel. Can I please have refund before I take legal proceedings”

Helpful Report

“no communication from you , cant contact you , took a day off for the panels to be delivered today but they have not arrived , you have taken £256.64 off us and cant contact you by phone , email or live text to discuss with you when or if the panel is going to arrive . Disgraceful service”

Helpful Report

“Dealt with sister company Showerdoorstore. Order processed late then arrived damaged so returned with driver. Still waiting for refund over a month later. Nobody answers the phone or emails and online messaging does not work. I'm off to Trading Standards next.”

Helpful Report

“Panel arrived five days late, with no communication. Panel was incorrect vs the order confirmation and didn’t include a lip which I paid extra for. The sealing strips were the wrong size for the panel which I also paid extra for. Contacted them to try and resolve, and no response via phone, online chat, email, or Facebook. Very poor that I am now £200 out of pocket with no communication.”

Helpful Report

Bath Panel Store Ltd is rated 3.0 based on 163 reviews