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Bass Bags Reviews

4.8 Rating 1,493 Reviews
97 %
of reviewers recommend Bass Bags
4.8
Based on 1,493 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Bass Bags Reviews

About Bass Bags:

Musical instrument sales, hire, repair and accessories.

Visit Website

Phone:

01332 840 391

Email:

support@bassbags.co.uk

Location:

The Old Brewery, Duffield Road, Little Eaton
Derby
DE21 5DS

Write Your review

Bass Bags 5 star review on 18th April 2024
Claire Marvell
Bass Bags 5 star review on 1st March 2024
Claire Marvell
Bass Bags 5 star review on 6th February 2023
William O'Meara
Bass Bags 5 star review on 6th February 2023
William O'Meara
Bass Bags 5 star review on 6th February 2023
William O'Meara
Bass Bags 5 star review on 25th October 2022
Will Thomas
Bass Bags 5 star review on 3rd June 2022
Legrady Matyas
52
Anonymous
Anonymous  // 01/01/2019
Helpful response to a telephone enquiry. Thank you for the prompt delivery.
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Posted 1 year ago
As always excellent service.
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Posted 1 year ago
I am very pleased with the service I received from Bass Bags. I ordered a pickup and two strings. Each item arrived sooner than expected and I was updated via email regarding progress. This was the first time I had used Bass Bags, but I will confidentially order again from them. Thank you
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Posted 1 year ago
My SAS chin rest arrived promptly and well packaged. Box didn’t contain any fitting instructions but there are videos available on the internet
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Posted 1 year ago
Excellent service.
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Posted 1 year ago
Bass bags is a really good supplier. Easy to order and quick delivery.
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Posted 1 year ago
Amazing customer service!!
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Posted 1 year ago
Promised a delivery in a short time, and Bass Bags was true to its word. Good service.
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Posted 1 year ago
Very helpful discussion on the phone before ordering. First class retailer.
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Posted 1 year ago
Great service, you can rely on bass bags, they are a small family firm with a wealth of experience. David and Helen are friendly and very helpful.
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Posted 1 year ago
Great product. At least as good as my Red Oxx Air Boss, if you're into bags...
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Posted 1 year ago
Ordering en payment super 5 star. Delivery no starts yet i'm still waiting on delivery of the strings ordered weeks ago?? Send a mail to Bass Bags two day ago but no response on the mail it all 😢
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Posted 1 year ago
Excellent service, great range of products, and good value for money. Highly recommended.
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Posted 1 year ago
Tuner was defective given full refund and told l could keep the tuner to save postage, hassle etc. Very pleased with the professional service
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Posted 1 year ago
Great service and a good price too
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Posted 1 year ago
Thank you so much, Cathy, for your 5 star rating of Bass Bags! It's great to see that you had a positive experience with our service and at a good price too. We really appreciate your loyalty and for being a repeating customer!
Posted 1 year ago
Superb customer service; friendly, very helpful and sensible prices
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Posted 1 year ago
Thank you, Paul, for the fantastic 5 star rating of our Bass Bags! We are humbled by your kind words about our superb customer service; friendly, very helpful and sensible prices. We also appreciate you for being our repeating customer and for your continued support.
Posted 1 year ago
I ordered a full-size Hidersine Vivente cello for my daughter from Bass Bags on the 2nd of May and it was delivered just two days later by a very knowledgeable Bass Bags driver. Bass Bags kept me updated with the delivery time during the cello's journey and on arrival gave me some tuning advice. I opted for the luthier setup, so the bridge was expertly fitted and the cello was delivered ready to play. This is a great cello for a young student, my daughter loves the sound and it's given her more confidence for her exam. Bass bags are a class act, it was a stress-free purchase and I won't hesitate to buy from them again, Thank you Bass Bags!
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Posted 1 year ago
Thank you Alexandrea for your 5 star rating of Bass Bags! It's very encouraging to hear that we have exceeded your expectations and that you had an all-around enjoyable experience with us. We are proud to be your choice of provider and appreciate your continuous support! Thank you for your confidence in Bass Bags!
Posted 1 year ago
Very helpful when l rang Explained how to be certain the cello bag was the right one for my daughters cello. My order was sent quickly and l'm very pleased with both the quality and price. Highly recommend them Thank you
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Posted 1 year ago
The strings were shipped on 26/04 and have not yet arrived today (04/05). I wrote to Bass Bags and he hasn't responded yet. Bad service. I strongly advise against.
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Posted 1 year ago
Dear Andrea, I’m sorry your strings haven’t arrived yet and you think we offer bad service. We haven’t received an email that you say you’ve sent, I have also just checked our junk folder. We shipped the strings on the 24th of April to your Italian postal address. We also sent you tracking information in an email when we dispatched your order, so that you can track your order’s progress. I have just tracked your order and it is with the Italian postal service. We are a small family business and I take a negative review seriously and personally. Please email us at support@bassbags.co.uk if you require any further help.
Posted 1 year ago
Original strings were lost on the post, but quickly rectified after contacting Bass Bags. Would use Bass Bags again.
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Posted 1 year ago
Bass Bags is rated 4.8 based on 1,493 reviews