Bass Bags Reviews

Name: Bass Bags
Address: The Old Brewery, Duffield Road, Little Eaton, Derby
Rating: 4.84

4.8 Rating 1,493 Reviews

97 %

of reviewers recommend Bass Bags

4.8

Based on 1,493 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Bass Bags:

Musical instrument sales, hire, repair and accessories.

Visit Website

Phone:

01332 840 391

Email:

support@bassbags.co.uk

Location:

The Old Brewery, Duffield Road, Little Eaton
Derby
DE21 5DS

Write Your review

Tell us how Bass Bags made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Bass Bags 5 star review on 18th April 2024

Claire Marvell

Bass Bags 5 star review on 1st March 2024

Claire Marvell

Bass Bags 5 star review on 6th February 2023

William O'Meara

Bass Bags 5 star review on 25th October 2022

Will Thomas

Bass Bags 5 star review on 3rd June 2022

Legrady Matyas

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Timely delivery, as ordered. No muss, no fuss!”

Helpful Report

Posted 1 year ago

“If you aren’t in a rush with your purchase then that’s ok. Took 3 emails later to be given an explanation for the delay in delivery. Stock needed to be reordered, which is fair. Would be better if they could inform me earlier regarding this. So 3 stars for customer service. The strings are fab however! I don’t mind ordering again.”

Helpful Report

Posted 1 year ago

“Very prompt, efficient service and delivery easy to track & right on time.”

Helpful Report

Posted 1 year ago

“Excellent knowledgeable service”

Helpful Report

Posted 1 year ago

“Perfect, thank you.”

Helpful Report

Posted 1 year ago

“Quick and good delivery!”

Helpful Report

Posted 1 year ago

“I ordered a case for a 16" viola. I was sent one for a 17" viola. The label and the invoice both say that the case is for a 16" I've but they are wrong. I have requested information on how to return the case; confirmation that all costs will be refunded; and confirmation that I will not be charged for a refund. I have been asked for photographic proof of the size of the case, which I was sent. I was also asked if I had checked my viola in the case to see if the size was right. Being a professional viola player, that feels true patronising - it's impossible to confuse sizes that are an inch apart because the difference is too large.”

Helpful Report

Posted 1 year ago

“Very slow postage - ordered violin string two weeks ago and still nothing arrived”

Helpful Report

Posted 1 year ago

“The service, price and information has been first class and I will certainly use Bass Bags again. Well worth a look if your looking around.”

Helpful Report

Posted 1 year ago

“I made a purchase and received a confirmation dated 24th January stating it will be delivered within 5 working days. It is now 5th of February and I have yet to receive my order. I have made two enquiries to customer service and receive zero explanation. Very poor customer service. Could you please arrange for a refund or let me know how to escalate this.”

Helpful Report

Posted 1 year ago

“I ordered a Bon Musica Violin shoulder rest. It arrived within 2 days. Happy customer”

Helpful Report

Posted 1 year ago

“This is the first time I have purchased from Bass Bags. Excellent service, quick delivery, product as described. I would not hesitate to buy from them again.”

Helpful Report

Posted 1 year ago

“Good website and easy to navigate and find items.”

Helpful Report

Posted 1 year ago

“Superb professional service”

Helpful Report

Posted 1 year ago

“Great selection of fiddle strings and the very one I had been searching for... Very reasonable prices and a very speedy delivery time. I think I have found my new provider for top class strings! Many thanks!”

Helpful Report

Posted 1 year ago

“The 'cello stand seems very stable and as advertised, although I have not used it much yet as it has only just arrived. Suggest not using Royal Mail in future as it took rather a long time to arrive even though it was speedily despatched by sender. Could not track the parcel as Royal Mail would not recognise the number from the link.”

Helpful Report

Posted 1 year ago

“The case arrived on time . The recipient ( it was a present ) was very pleased .”

Helpful Report

Posted 1 year ago

“Very pleased with the quality of the violin case which came quickly in 4 days . Delivery by UPS was fine.”

Helpful Report

Posted 1 year ago

“I've used Bass Bags for several years now to source strings and accessories for my bass. They've always been very reliable and have great customer service.”

Helpful Report

Posted 2 years ago

“Brilliant service - my daughters cello case delivered to my door in time and even cleverly wrapped up so she would not see what it was as she was in that day. This was all an extra unasked for but delightful detail of care and service. Thanks so much guys!! Lola loved her case too!! Could not recommend highly enough - Bae Bags were in constant contact re delivery and the time slot given was correct - it is these details which make a good company !!”

Helpful Report

Posted 2 years ago

Bass Bags is rated 4.8 based on 1,493 reviews