Bass Bags Reviews

Name: Bass Bags
Address: The Old Brewery, Duffield Road, Little Eaton, Derby
Rating: 4.84

4.8 Rating 1,508 Reviews

97 %

of reviewers recommend Bass Bags

4.8

Based on 1,508 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Bass Bags:

Musical instrument sales, hire, repair and accessories.

Visit Website

Phone:

01332 840 391

Email:

support@bassbags.co.uk

Location:

The Old Brewery, Duffield Road, Little Eaton
Derby
DE21 5DS

Write Your review

Tell us how Bass Bags made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Bass Bags 5 star review on 18th April 2024

Claire Marvell

Bass Bags 5 star review on 1st March 2024

Claire Marvell

Bass Bags 5 star review on 6th February 2023

William O'Meara

Bass Bags 5 star review on 25th October 2022

Will Thomas

Bass Bags 5 star review on 3rd June 2022

Legrady Matyas

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent advice when I called, plus rapid delivery.”

Helpful Report

Posted 7 years ago

Hi Alice, Thank you for leaving us a review, we really appreciate it. I'm glad that we were able to help you find the correct double bass case.

Posted 7 years ago

“I am very impressed with your fast efficient service...ordering very simple, and delivery, as promised within days promised”

Helpful Report

Posted 7 years ago

Hi Catherine, Thank you for letting us know. We really value our customer's reviews, as a small business, they really help us and our future customers. Thank you once again and Merry Christmas. All the best, David.

Posted 7 years ago

“Yes, very good ! Made my daughter happy!😁😁”

Helpful Report

Posted 7 years ago

Glad to hear it! I hope your daughter enjoys the violin for many years to come. Thank you for your feedback it means a lot to us.

Posted 7 years ago

“I received a beautifully crafted piece of leather only a few days after I placed my order. Thank you.”

Helpful Report

Posted 7 years ago

Thank you for your kind review, we really appreciate it. Also, I'm glad to hear our EU delivery is working well and quickly. Thank you again for your feedback. All the best, David.

Posted 7 years ago

“The beginners trumpet I ordered as a gift is perfect. The ordering and delivery went smoothly. In fact the order was delivered only two days after I'd placed it. Great service all round!”

Helpful Report

Posted 7 years ago

Hi Sandra, We're always happy to help.

Posted 7 years ago

“Very efficient but have not opened it yet as it is a present”

Helpful Report

Posted 7 years ago

Hi Moyra, thank you for your feedback, we aim to please.

Posted 7 years ago

“After agreeing that they would be sent to me for the next day (Sat - Monday) they didn't arrive until Friday. £15 postage paid for nothing. I could have got them on Amazon but thought I'd support a small business. Not very pleased because they needed them for a school concert and didn't have them. I'm sorry, but I wouldn't come to you again. : (”

Helpful Report

Posted 7 years ago

Hi Beth, I'm really sorry your items didn't arrive with you as soon as they should have done. I looked after your order, and I made sure that one of our staff members drove especially to the post office on Saturday to post your order. We don't usually send items out on a Saturday. However, in your case, I made an exception because of your urgency and as a small family company, we can do nice things like that for our customers. I have tracked your parcel which was sent with the Royal Mail on their Special Delivery service; It seems that it had been delayed in their system somewhere. You can view it's journey at RoyalMail.com using this tracking number BH732252177GB. We work tirelessly to make sure our customers are happy even going the extra mile out of our way on a Saturday to help our customers. Unfortunately, in this case, we've been let down by Royal Mail which is entirely out of our control. I will refund the delivery charge and contact Royal Mail for an explanation. Without defending Royal Mail, this is a very unusual occurrence; they usually are very reliable. Your review is the only 1* negative review our small family company has ever received, and it has created a rather sombre mood in our office this afternoon. Once again I'm sorry for the delay in delivery. All the best, David Morgan.

Posted 7 years ago

“Music stand arrived very quickly and in prestige condition. I would recommend this seller.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave us the good review we really appreciate it.

Posted 7 years ago

“Prompt delivery. Great product”

Helpful Report

Posted 7 years ago

Hi Rachel, thank you for taking the time to leave us a review, we love the Cellophant bow holds also. We always aim to get our customer's orders delivered as efficiently as possible. All the best, David.

Posted 7 years ago

“Email response was very quick and the shipping without problems.”

Helpful Report

Posted 7 years ago

Hi Guido, Thank you for taking the time to leave us your feedback and thank you for sharing your photos of the clarinet case. All the best, David.

Posted 7 years ago

“Excellent service from Bass Bags. Although a simple order for Cello Rosin it was easily processed and paid for and the goods arrived 2 days later. I will happily use this company again myself and would recommend to others.”

Helpful Report

Posted 7 years ago

Hi Clive, an order is an order to us however simple, we will always try our best. I look forward to your continued custom and thank you for the recommendation. All the best, David.

Posted 7 years ago

“fast speedy delivery, happy with purchase. good value, good company, would purchase from them again.”

Helpful Report

Posted 7 years ago

Hi, Thank you for your feedback, we like to think we operate as a good company and look forward to serving you again.

Posted 7 years ago

“Excellent service overall, but the website chat feature did not work on the day when I needed it. I did get a helpful email the next day, and the strings I wanted arrived within 48 hours as expected. Hopefully Very Good next time!”

Helpful Report

Posted 7 years ago

Hi David, Sorry the chat feature on our website didn't work on the day you needed it. The Chat feature is new technology to us and being honest; there has been a bit of a learning curve for myself and my staff. However, I'm glad we managed to get your order out to you on time despite the chat not working on the day. All the best, David.

Posted 7 years ago

“Excellent service. I received goods within twenty four hours of ordering!!”

Helpful Report

Posted 7 years ago

Hi Janet, Thank you for your feedback. We always try our best to get our shipments out accurately and quickly. All the best, David.

Posted 7 years ago

“Good service and pleased with the" End piece"which just Fitted as I have a wide spike.”

Helpful Report

Posted 7 years ago

Hi Roger, Thank you for taking the time to leave us a review. All the best, David.

Posted 7 years ago

“Fast Delivery ...Excellent product ! Thanks!”

Helpful Report

Posted 7 years ago

Hi Michael, no problem. All the best, David.

Posted 7 years ago

“Ideal and decent price”

Helpful Report

Posted 7 years ago

We do our best!

Posted 7 years ago

“Great service, was received in time, kept informed by e-mail”

Helpful Report

Posted 7 years ago

All part of our service.

Posted 7 years ago

“On Tuesday 31/10/17 I ordered a bag for my Akai Ewi5000. I selected delivery within 7 working days, I received it 0930 on Thursday 2/11/17.First class service. The bag itself is a very good item, well made, with plenty of thought gone into the design and fabric of it. First time of using Bass Bags very impressed will certainly recommend to all my musical friends and acquaintances.”

Helpful Report

Posted 7 years ago

Hi Mervyn, Thank you for your review and recommendation. All the best, David.

Posted 7 years ago

“The bag arrived very quickly, well packaged and is as described on the website. It fits my 3/4 bass perfectly and the workmanship for the bag looks good. Time will tell how long it lasts.”

Helpful Report

Posted 7 years ago

Hi Jeremy, Thank you for your feedback, we find the Westbury bass bags last very well. I cannot remember having any warranty problems with them, and we use ones every day that must be over five years old by now. All the best, David.

Posted 7 years ago

Bass Bags is rated 4.8 based on 1,508 reviews