Bass Bags Reviews

Name: Bass Bags
Address: The Old Brewery, Duffield Road, Little Eaton, Derby
Rating: 4.84

4.8 Rating 1,494 Reviews

97 %

of reviewers recommend Bass Bags

4.8

Based on 1,494 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Bass Bags:

Musical instrument sales, hire, repair and accessories.

Visit Website

Phone:

01332 840 391

Email:

support@bassbags.co.uk

Location:

The Old Brewery, Duffield Road, Little Eaton
Derby
DE21 5DS

Write Your review

Tell us how Bass Bags made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Bass Bags 5 star review on 18th April 2024

Claire Marvell

Bass Bags 5 star review on 1st March 2024

Claire Marvell

Bass Bags 5 star review on 6th February 2023

William O'Meara

Bass Bags 5 star review on 25th October 2022

Will Thomas

Bass Bags 5 star review on 3rd June 2022

Legrady Matyas

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering a new cello case from Bass Bags was very straightforward, and a pleasant experience. When the only case in the colour I'd ordered turned out to be marked, they rang me and gave me the choice of a discount or a different colour. I chose the latter. The courier (Fedex) failed to deliver when they said they would, but that wasn't Bass Bags' fault.”

Helpful Report

Posted 4 years ago

“So far have only bought a bass pickup XLR mounting bracket - which Bass Bags didn't list - and the guys there couldn't have been more helpful if they had tried :) They ordered in a load of different size clips to try and they didn't fit - they had an XLR at Bass Bags to try them on, they sent me emails to tell me what was happening - when they found a clip that did fit they made me a mounting bracket and sent it out really fast. It's perfect! Very, very rare to get customer service to the standard these guys do and I really appreciate it - I would recommend them any day of the week :)”

Helpful Report

Posted 4 years ago

“Smooth operation. Totally problem free, except my swedish letters confusing the reg.form. Simple phone call sorted it all out. Thank you. I'll be back.”

Helpful Report

Posted 4 years ago

“Great speedy delivery. Had been searching for the Bonmusica 4/4 violin rest - it was out of stock on a lot of websites and was over £20 dearer on amazon.”

Helpful Report

Posted 4 years ago

“Really helpful on the phone, amazing service, was sent out the same day as I ordered and I recieced it the next day, and I didn't pay any extra for express delivery. Im very happy with the price and quality of the cover, as I'd previously paid the same amount of money for something that started to fall apart after one use and I had to rerurn it. When I looked around the same product cost up to £100 more from other string shops. Here they specialise in the bass and I felt I could trust them more than a stringed instrument shop that happened to have a bass cover.”

Helpful Report

Posted 4 years ago

“The price of the shoulder rest was competitive with other sites. The rest was delivered within five days of ordering and I was kept informed of delivery progress. First class service. Thanks.”

Helpful Report

Posted 4 years ago

“Website very clear and easy to order. Prompt delivery.”

Helpful Report

Posted 4 years ago

“A supremely efficient service in sourcing desired stock, checking this info online, making the order, phoning the shop to check payment and receiving the product earlier than expected too. Superb customer service which is immensely appreciated. Thank you.”

Helpful Report

Posted 4 years ago

“Available from stock, fast delivery.”

Helpful Report

Posted 4 years ago

“Bag arrived earlier than expected which was very convenient for a gig on the following day. The bag is sturdy and secures the EWI softly but tightly. Ample room for accessories and jack lead. Well made.”

Helpful Report

Posted 4 years ago

“Got the order on next day delivery which was a pleasant surprise, everything was as described and well packaged!”

Helpful Report

Posted 4 years ago

“Very good -having to replace a faulty bow with collection service provided for return item, was done very efficiently-thanks.”

Helpful Report

Posted 4 years ago

“Very pleased with my purchases and service from Bassbags. Delivery exactly as promised for cello hard case. I will definitely use them again.”

Bass Bags 5 star review on 7th February 2020

Helpful Report

Posted 4 years ago

“fantastic, friendly service. Very knowledgeable and helpful. Not pushy and gave genuine advice rather than trying a hard sell. Would definitely use them again.”

Helpful Report

Posted 4 years ago

“Great service...great price..”

Helpful Report

Posted 4 years ago

“Good quality product, arrived promptly and well packaged.”

Helpful Report

Posted 4 years ago

“Very fast delivery , I am satisfied.”

Helpful Report

Posted 4 years ago

“Excellent prices for a Sinfonica hard cello case and Evah Pirazzi Gold cello string set and some cello rosin. Great communication and efficient delivery, all well packaged. Very happy with my purchases and service. Bought from internet with some confidence as BassBags seems to have good reputation and found cello case reviews helpful in choosing the right one! Will happily use you again.”

Helpful Report

Posted 4 years ago

“I received my new violin case very promptly after my order and within the timeframe as advertised. Thank you!”

Helpful Report

Posted 4 years ago

“I've never used Bass Bags before and found the company on the internet. Easy to use website, competitive pricing, friendly staff (when I realised I had made a mistake in ordering) and prompt delivery.”

Helpful Report

Posted 4 years ago

Bass Bags is rated 4.8 based on 1,494 reviews