Bass Bags Reviews

Name: Bass Bags
Address: The Old Brewery, Duffield Road, Little Eaton, Derby
Rating: 4.84

4.8 Rating 1,494 Reviews

97 %

of reviewers recommend Bass Bags

4.8

Based on 1,494 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Bass Bags:

Musical instrument sales, hire, repair and accessories.

Visit Website

Phone:

01332 840 391

Email:

support@bassbags.co.uk

Location:

The Old Brewery, Duffield Road, Little Eaton
Derby
DE21 5DS

Write Your review

Tell us how Bass Bags made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Bass Bags 5 star review on 18th April 2024

Claire Marvell

Bass Bags 5 star review on 1st March 2024

Claire Marvell

Bass Bags 5 star review on 6th February 2023

William O'Meara

Bass Bags 5 star review on 25th October 2022

Will Thomas

Bass Bags 5 star review on 3rd June 2022

Legrady Matyas

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Due to an error code on the website I phoned and spoke to a very helpful representative. They reassured me that my payment had been taken and the cello case was on it's way. Good communication about delivery. I am delighted with the actual product too ☺️”

Helpful Report

Posted 5 years ago

“Great service will deal with them again top site”

Helpful Report

Posted 5 years ago

“I love this bass bag; it looks stylish and is well made and it fits nice and snug.”

Helpful Report

Posted 5 years ago

“I took delivery of my Westbury double bass a few weeks ago and I am over the moon with it. Choice was limited in my locale and I was a bit concerned about making such a purchase online however, after a phone conversation with David Morgan it was obvious to me that I was dealing with a trustworthy source and someone who obviously knew what he was talking about....if that isn’t enough, David also took time out to deliver the bass to my address in Glasgow in person.....now that is good old fashioned 5 star service....need I say any more..”

Bass Bags 5 star review on 25th November 2019

Helpful Report

Posted 5 years ago

“Excellent product; first class service.”

Helpful Report

Posted 5 years ago

“The product was described as black. Which is why I purchased it. However it is a maroon and black colour and I am trying to return it. When I phone your company I can only leave a message although I am advised to press star for an operator. However I indersyand that o M being sent a returns label and hoefully this will enable a free post return. I am still waiting and my last e Ail has not been answered”

Helpful Report

Posted 5 years ago

Hi Gladys, I gather you've been in correspondence with my colleague via email. I'm sorry we've not been replying to you immediately. We are very busy and have been working day and night to move our stock to protect it from the flooding risk. I have spoken to someone at your telephone number today and offered a solution. Regards, David Morgan.

Posted 5 years ago

“Good price, easy ordering, fast delivery, product exactly as ordered. Can't truthfully comment on the quality as I've not yet used the strings, but they're clearly brand new and exactly what I wanted, so I'm sure they'll be perfect!”

Helpful Report

Posted 5 years ago

“Great price, quality goods and fast service. Thank you.”

Helpful Report

Posted 5 years ago

“Excellent service, product, delivery and price.,”

Helpful Report

Posted 5 years ago

“Great service and obtained my purchase quickly. In the past, I also found the go-to staff helpful and gave good advice regarding something I was interested in. Sadly this sort of communicative service is not so common in the UK nowadays, so please keep this up. Thanks”

Helpful Report

Posted 5 years ago

“Great service from Bass Bags who delivered a lovely, new violin case to London with everything I need: a box for the rosin etc and comfortable shoulder straps. Thanks!”

Helpful Report

Posted 5 years ago

“Brilliant helpful service”

Helpful Report

Posted 5 years ago

“Excellent service with prompt delivery. I love the case having struggled with a heavy one for years. Having wheels makes a huge difference. I wish I’d bought one earlier.”

Bass Bags 5 star review on 7th November 2019

Helpful Report

Posted 5 years ago

“My bassoon gig bag was recommended to me by another bassoonist. I previously had a much larger and bulkier bag but the Bass Bag is so much more compact and easier to carry. Thank you for dispatching my order so quickly - great service!”

Helpful Report

Posted 5 years ago

“Quick, efficient service.”

Helpful Report

Posted 5 years ago

“Very happy with Cello outfit bought from and delivered by Bass bags. Would definitely order from them again.”

Helpful Report

Posted 5 years ago

“Prompt delivery. Easy to use order process”

Helpful Report

Posted 5 years ago

“Just fine - what more can I say”

Helpful Report

Posted 5 years ago

“Took my bass in to have a full setup, some strings and a pickup fitted and it came back a completely different bass - had it back less than a day so far and the difference is remarkable! Everything from the ease of playing to sound projection is 100x better. Also very friendly and helpful in deciding what would be best for what I need. Thank you David!”

Helpful Report

Posted 5 years ago

“Such an efficient company to deal with. Was ordering a large, expensive piece of equipment and it arrived overseas within only a number of days, well packaged. Much cheaper than other companies and brilliant quality.”

Helpful Report

Posted 5 years ago

Bass Bags is rated 4.8 based on 1,494 reviews