Bass Bags Reviews

Name: Bass Bags
Address: The Old Brewery, Duffield Road, Little Eaton, Derby
Rating: 4.84

4.8 Rating 1,494 Reviews

97 %

of reviewers recommend Bass Bags

4.8

Based on 1,494 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Bass Bags:

Musical instrument sales, hire, repair and accessories.

Visit Website

Phone:

01332 840 391

Email:

support@bassbags.co.uk

Location:

The Old Brewery, Duffield Road, Little Eaton
Derby
DE21 5DS

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Bass Bags 5 star review on 18th April 2024

Claire Marvell

Bass Bags 5 star review on 1st March 2024

Claire Marvell

Bass Bags 5 star review on 6th February 2023

William O'Meara

Bass Bags 5 star review on 25th October 2022

Will Thomas

Bass Bags 5 star review on 3rd June 2022

Legrady Matyas

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received my first set of dirty gut colour strings having played a bass in France with them on and I’m really pleased with the sustain, texture and sound with these strings. Well happy 😃”

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Posted 7 months ago

“I bought a pot of POPS and it arrived in great time and condition. Thank you guys. I'm in need of a new bass bag and I'll have a look at yours soon.”

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Posted 7 months ago

“It took over a month for the order to arrive because one Lark rubber foot ordered was out of stock. At no time was I notified that there was a problem with the order so I was expecting it to arrive within the 5 days as quoted on the website. This was in spite of sending a reminder email to Bass Bags after 11 days that I haad not received the order. I had begun to suspect that the delivery had been lost in the post. Perhaps a method of dealing with pending orders could be put in place so that notification of the delay is sent to the customer. It has changed my confidence when placing orders with Bass Bags.”

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Posted 7 months ago

“A good range of double bass strings, and amazing customer service. Went above and beyond by calling me to check my order and by pursuing a difficult to locate product. My order arrived promptly and well-packaged. Wouldn’t hesitate to use them again or recommend to others”

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Posted 8 months ago

“After getting some very helpful advice on the phone, I bought a Dorfler Bow Cello Pernambuco No.16. I am really pleased with it. As a beginner, it has transformed my playing and the sounds that my cello makes. I've also ordered a new set of Prelude strings and they are on the way. Ill have to save up for a new cello though! Looking forward to a long relationship with this company.”

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Posted 8 months ago

“great product and fantastic turn around.”

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Posted 8 months ago

“Local to me and went in search of a new violin. The shop has a great selection of violins, cellos, double basses and many accessories. The instruments are mostly new and with a very good range of quality/prices. I spent some time trying various violins in a welcoming and comfortable environment. Made two visits to arrive at final selection, (including a change of strings to my preference) and my purchase was set up to my exact playing requirements for collection within 48hrs. Highly recommended.”

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Posted 8 months ago

“Very impressive quick delivery with no delivery charges. All items as expected. Will definitely use again.”

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Posted 8 months ago

“A great service and hassle free way toshop”

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Posted 8 months ago

“Excellent service - order received promptly. Many thanks!”

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Posted 8 months ago

“Had exactly what I wanted, good price and quick delivery.”

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Posted 8 months ago

“Wonderful personal service with so much attention paid to my viola. Im thrilled with the results and am back playing the viola again. Very happy!”

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Posted 8 months ago

“Very helpful family business. Highly recommended.”

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Posted 8 months ago

“Good range of goods at realistic prices. Excellent advice and service.”

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Posted 8 months ago

“Bass bags always give excellent advice and service. A happy repeat customer!”

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Posted 8 months ago

“My son's new violin case came promptly and well packaged.”

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Posted 8 months ago

“My order states delivery within five working days - no chance! After nine working days I finally received an email that Bass Bags had booked a courier, but that the courier had not collected it yet. For a ~£400 item this is not the quality of service or communication one would expect. Yes, things go wrong but keep your customers informed! This item is a present for my wife but I still have no information as to when it will arrive. Greatly disappointed.”

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Posted 8 months ago

“I ordered 4 pots of rosin, it arrived quickly and was well packaged, and one of the cheaper stockists...possibly only Amazon was cheaper in fact. Definitely recommend Bass Bags.”

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Posted 8 months ago

“Ordering online simple and efficient. Packing and postage quick. Customer service when requesting a return and information for an alternative product non-existent.”

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Posted 9 months ago

“Great service delivery on time many thanks A Gatiss”

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Posted 9 months ago

Bass Bags is rated 4.8 based on 1,494 reviews