Bass Bags Reviews

Name: Bass Bags
Address: The Old Brewery, Duffield Road, Little Eaton, Derby
Rating: 4.84

4.8 Rating 1,489 Reviews

97 %

of reviewers recommend Bass Bags

4.8

Based on 1,489 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Bass Bags:

Musical instrument sales, hire, repair and accessories.

Visit Website

Phone:

01332 840 391

Email:

support@bassbags.co.uk

Location:

The Old Brewery, Duffield Road, Little Eaton
Derby
DE21 5DS

Write Your review

Tell us how Bass Bags made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Bass Bags 5 star review on 18th April 2024

Claire Marvell

Bass Bags 5 star review on 1st March 2024

Claire Marvell

Bass Bags 5 star review on 6th February 2023

William O'Meara

Bass Bags 5 star review on 25th October 2022

Will Thomas

Bass Bags 5 star review on 3rd June 2022

Legrady Matyas

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great product and fantastic turn around.”

Helpful Report

Posted 7 months ago

“Local to me and went in search of a new violin. The shop has a great selection of violins, cellos, double basses and many accessories. The instruments are mostly new and with a very good range of quality/prices. I spent some time trying various violins in a welcoming and comfortable environment. Made two visits to arrive at final selection, (including a change of strings to my preference) and my purchase was set up to my exact playing requirements for collection within 48hrs. Highly recommended.”

Helpful Report

Posted 7 months ago

“Very impressive quick delivery with no delivery charges. All items as expected. Will definitely use again.”

Helpful Report

Posted 7 months ago

“A great service and hassle free way toshop”

Helpful Report

Posted 7 months ago

“Excellent service - order received promptly. Many thanks!”

Helpful Report

Posted 7 months ago

“Had exactly what I wanted, good price and quick delivery.”

Helpful Report

Posted 7 months ago

“Wonderful personal service with so much attention paid to my viola. Im thrilled with the results and am back playing the viola again. Very happy!”

Helpful Report

Posted 7 months ago

“Very helpful family business. Highly recommended.”

Helpful Report

Posted 7 months ago

“Good range of goods at realistic prices. Excellent advice and service.”

Helpful Report

Posted 7 months ago

“Bass bags always give excellent advice and service. A happy repeat customer!”

Helpful Report

Posted 7 months ago

“My son's new violin case came promptly and well packaged.”

Helpful Report

Posted 7 months ago

“My order states delivery within five working days - no chance! After nine working days I finally received an email that Bass Bags had booked a courier, but that the courier had not collected it yet. For a ~£400 item this is not the quality of service or communication one would expect. Yes, things go wrong but keep your customers informed! This item is a present for my wife but I still have no information as to when it will arrive. Greatly disappointed.”

Helpful Report

Posted 7 months ago

“I ordered 4 pots of rosin, it arrived quickly and was well packaged, and one of the cheaper stockists...possibly only Amazon was cheaper in fact. Definitely recommend Bass Bags.”

Helpful Report

Posted 8 months ago

“Ordering online simple and efficient. Packing and postage quick. Customer service when requesting a return and information for an alternative product non-existent.”

Helpful Report

Posted 8 months ago

“Great service delivery on time many thanks A Gatiss”

Helpful Report

Posted 8 months ago

“My wife along with two young children had to collect a large box from the Post Office because the courier, DPD, was too lazy to deliver to us as per our order. Despite being in the house a card was pushed through the door with the ultimatum that if the item wasn’t collected by a certain date it would be returned to the sender. I suggest to any potential buyer of products from Bass Bags do not order from them if they use DPD. I emailed the seller twice but received no reply from them…..make of that what you will. A very poor service!”

Helpful Report

Posted 8 months ago

“Fantastic customer service. I ordered a cello case and having checked it before sending they picked up on some scratches. I was promptly sent an email to advise of this and options to resolve. Cello case received within days and perfect quality.”

Helpful Report

Posted 8 months ago

“I received the double bass cover on March 2nd. It has many handles and is very easy to use, which I really like. thank you very much. It is very similar to the case designed by Mr. Takashi Yamamoto and made by Eastman, but it is no longer available. It's so good that I wish I had bought another one. Susumu Kiwata”

Helpful Report

Posted 8 months ago

“Great speedy service. The package arrived exactly on time.”

Helpful Report

Posted 8 months ago

“Good price & prompt delivery.”

Helpful Report

Posted 8 months ago

Bass Bags is rated 4.8 based on 1,489 reviews