BasketsGalore Reviews

Name: BasketsGalore
Rating: 4.72

4.7 Rating 3,240 Reviews

94 %

of reviewers recommend BasketsGalore

4.7

Based on 3,240 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About BasketsGalore:

Gift Baskets & Hampers For All Occasions Delivered Next Day

Visit Website

Phone:

442038651714

Email:

info@basketsgalore.co.uk

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BasketsGalore 5 star review on 19th December 2024

Guy L

BasketsGalore 5 star review on 23rd April 2024

Wendy M

BasketsGalore 5 star review on 23rd December 2023

Lee T

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ma fille n'a pas reçu le cadeau. Vous vous êtes trompé d'adresse. Vous avez marqué son ancien code postal au lieu du nouveau.”

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Posted 1 year ago

Hi Suzanne. I am sorry that your daughter did not yet receive the gift. Please understand that you provided the incorrect postcode and delivery address, when you placed your order. We are now communicating with both yourself, and with the courier company DHL, to try and resolve the problem. Kind regards, Lauren.

Posted 1 year ago

“Very saddened after 10years of ordering package delivered with no notice to wrong address causing terrible strain.”

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Posted 1 year ago

“You did not, at all. Promised a 22/12 delivery and did not meet your deadline. Very disappointing.”

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Posted 2 years ago

“We are very unhappy . Recipient had message to say hampers would arrive Wednesday and again on Thursday and we are now on Christmas Eve and they still haven’t arrived”

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Posted 2 years ago

“Didn't arrive on time and you are taking a long time to give me my money back. Bad service.”

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Posted 2 years ago

“Package was delivered to wrong address and the receiver didn’t get the package. I paid $150 NZ Dollar for nothing! I want a refund. I put as the address specifically Lightship95 64 Orchard place and also said as an extra note, it is the ship to be delivered too and it still got sent to the wrong address. Please refund me!”

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Posted 2 years ago

“Ii t did not”

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Posted 2 years ago

“It has not because it has not been delivered as yet!!!”

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Posted 3 years ago

“They didnt!!!! Scheduled to be delivered 26/11. No notification of delivery. DHL tracking no won't go through. Sent a message to your address last night. Never heard anything back. What is going on?? Appreciate immediate clarification!!!”

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Posted 3 years ago

“They haven’t received it yet!!! Was supposed to be delivered fir their wedding on Friday!! Had to call up the uk parcel force and change the delivery address!!!! Not happy at all!! We are in Australia and couldn’t make our sisters wedding so wanted to send something special”

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Posted 3 years ago

“We had to trace where the hamper was delivered which took five days. Postal code was correct, delivered to incorrect address”

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Posted 3 years ago

Hi Lynn, We sincerely apologise that the package was delivered to the wrong property. The property was a cottage in a remote location, and the driver made a mistake, as there was just a name and no house number. Contactless delivery is now the norm as a result of covid-19, and he was not aware that he was at the wrong house. We tried our best to assist by communicating with the carrier as soon as you made us aware of the issue on Friday but unfortunately you have not been replying to our request for clarification of the exact location of the cottage, so we could communicate this to the courier company. We apologise once again for the inconvenience caused.

Posted 3 years ago

“I have emailed three times for the delivery of a hamper which was to be delivered on Friday and have been advised that it has been delivered but I’ve confirmed numerous times that the hamper has not been received. Extremely upset and I will insist on a refund if the hamper is not delivered by Monday 21/06/2021”

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Posted 3 years ago

Hi Lynn, We are very sorry that you are disappointed. We replied to your initial email to explain that due to the pandemic contactless delivery is now the norm, and asked if you could please check if the package had been left safe, or with a neighbour. Unfortunately you didn't reply until Saturday, when our offices were closed. We contacted Parcelforce first thing on Monday morning to ask them for the driver's GPS, and asked you for further clarification on the property location due to it being a cottage in a remote location without a house number. Unfortunately we did not receive a response from yourself, and the feedback from the courier is that the driver's co-ordinates show that he was in the correct area. We are very sorry that the driver made a mistake, and sincerely apologise for the inconvenience caused.

Posted 3 years ago

“We received no reply to our complaint”

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Posted 3 years ago

“Having been charged for the same item twice, I am still waiting for a refund since November.”

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Posted 4 years ago

“Purchased a Gift for work colleague on 30/11/20 by Company credit card, requested so many time for copy INV, on 16/12/20 they said too busy and manual generated. Emailed after Xmas still heard nothing. Not sure about the quality of the hamper but customer service after sell is not acceptable. Did not understand why is too complicate to generate a INV?”

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Posted 4 years ago

“Use another provider if you want your order delivered. I ordered a special food and wine hamper for my mother via their website on December 10th. I was informed it would be delivered no later than December 18th (slower then other providers I used for other family members). I was then sent an email on the 18th telling me it would be December 21st or 22nd. It is now January 4th and nothing has been delivered. Despite calling multiple times from the US and my family calling from Dublin, Ireland - nobody answers their listed phone number. I have now had to contact my creditcard firm to backcharge the item. I will never use this firm again. I strongly recommend that you consider other Irish based firms instead.”

Helpful Report

Posted 4 years ago

Hi Conor, Thank you for your feedback. I can see that you have initiated a credit card chargeback, which is a shame, as we didn't have an opportunity to respond. Today is our first day of resumed trading after the New Year holiday. If you check the "shipping status" of your order via your account, and also the tracking link at the bottom of the "dispatch confirmation" email you will see the following tracking link. This shows that your order was dispatched on 17th December, to meet your requested delivery date, but unfortunately was reported as damaged by the courier company on 22nd December. Unfortunately we were not aware of the damage. Had we been, we would have been in contact to apologise and dispatched another basket. We are incredibly sorry for the heavy handedness of the courier company, and we would of course have offered you a full refund, before you went to the trouble of raising a dispute via your credit card company. May I reiterate my sincerest apologies that your Mother did not receive the gift basket as intended. It is never our intention to disappoint, and we will continue to work on improving and automating systems and software, in our attempt to prevent situations like this occuring in the future. Kind Regards, Customer Services

Posted 4 years ago

“Have been charged twice for the same order. Chasing this up since 23/11/20, but no effort made to give me a refund.”

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Posted 4 years ago

Hi Shannon, thank you for your message. We have replied to the email thread to explain that unfortunately you placed an order twice due to there being a typo in your email address. If you could please read the explanation we would be most grateful. Thank you.

Posted 4 years ago

“i ordered 3 hampers from Basket Galore, only 1 has been delivered. ive tried emailing, calling, online chat and no-one has come back to me. on my account is says all 3 dispatched. Can someone please tell me where my other 2 hampers are? am i going to get them?”

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Posted 4 years ago

“The Question asked "How did BasketsGalore make you happy? ". Well they did not, in fact I am very disappointment in the service. I will agree that part of the issue could be mine as I did not follow their link about Covid. I ordered a basket to be delivered on the 18th Dec but was delivered on the 13th, which was far to early. Also there was no card with it as there should have been. I raised this issue and was told about the Covid link and the card should have been on the outside of the packing box in a plastic envolope, no it was not. There was an offer to call the recipient, I asked for this to be done, as of writing this it had not been done. I then get an email asking for my opinion and 2.50GBP off of my next purchase, currently that will be 2.50GBP Basketgalore will keep as I have no intention of purchasing any more via them.”

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Posted 4 years ago

“My wife and I ordered the Christmas Traditional Mixed Banquet Hamper Order No. 1109908. We paid £193.99 with my credit card on 20th November 2020 for a Christmas Traditional Mixed Banquet Duo Hamper. The list of contents on the website clearly listed the delivery as containing a bottle of the following wines :- Red Wyndham Shiraz White Wyndham Chardonnay. This is a Christmas gift for my elderly parents in County Antrim, N Ireland. We confirm that the hamper has been received, however the two bottles of wine have not been delivered and are still awaited. Please advise when these missing items will be provided to the delivery address. I have tried to reach Irish Gourmet customer services by phone on a daily basis since 28th November 2020, but have been advised repeatedly by voicemail that "no-one is available to answer your call". This is proving very frustrating ... our Order No. 1109908 Christmas Traditional Mixed Banquet Hamper has yet to be delivered in a complete state including all the items as listed. Please advise when I will receive the missing items.”

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Posted 4 years ago

Hi William, Thank you for your feedback. We have been in touch to apologise, and explain that we did not receive your first email. The telephone answering service is extremely adhoc as a consequence of the pandemic, and we do have a notice on our website to explain this. Either way it was not our intention for you to feel that we are not here to assist you. We were very sorry to hear that those items were missing from your order. This hamper is also available without wine, and the wrong box was assigned in the warehouse. I sincerely apologise for what has been a case of human error. As already arranged we are sending the missing items to your parents, and will continue to keep you informed via email. Kind regards, Customer Services

Posted 4 years ago

BasketsGalore is rated 4.7 based on 3,240 reviews