BasketsGalore Reviews

Name: BasketsGalore
Rating: 4.72

4.7 Rating 3,240 Reviews

94 %

of reviewers recommend BasketsGalore

4.7

Based on 3,240 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About BasketsGalore:

Gift Baskets & Hampers For All Occasions Delivered Next Day

Visit Website

Phone:

442038651714

Email:

info@basketsgalore.co.uk

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BasketsGalore 5 star review on 19th December 2024

Guy L

BasketsGalore 5 star review on 23rd April 2024

Wendy M

BasketsGalore 5 star review on 23rd December 2023

Lee T

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good. Perhaps useful to give price of postage earlier in the booking process. Got quite a surprise as didn't know the cost of postage and there was no way to find out.”

Helpful Report

Posted 9 years ago

Hi Azadeh. Thanks for your feedback. Sorry to hear you were unsure of the postage price. We appreciate how annoying this can be. Which is why we go to great lengths to make our delivery charges as clear as possible. At the top of every page of our website you'll see an image of a delivery van together with the next day delivery price . There' also a link to our "Delivery" page at the top of every page which displays the pricing options. Finally is there is ever any doubt please just click on the live chat button and a customer service rep. can answer any query immediately in real time. I hope this helps. I have passed your comments on to our web developer team for review. Kind regards, Lauren.

Posted 9 years ago

“Brought a hamper for my mum for mothers day, she was delighted with it, beautifully presented and a great selection. Highly recommend this company!”

Helpful Report

Posted 9 years ago

“I ordered a gift hamper for my one year old niece through your website. I did find your website user friendly but it lacked some additional features. When I selected this item 'Toddle With Teddy 1-2 Years', it did ask me if it were for a boy or girl but beyond that I wasn't given any information. It would have been better if the buyer is made aware of the difference between the items/features in a boy and a girl gift basket. Since this was the first time I used this, I am not able to comment on anything else. I hope if you can take care of such minute details, the user experience can be further enhanced. I hope I was able to provide something positive. Thanks, Nayeef”

Helpful Report

Posted 9 years ago

Hi Mohammed. Thank you very much for your comments. There is actually no difference in contents. We only ask that question for decorative purposes, so we know which colour of ribbons and bows to use. Sorry that wasn't clear, we have amended the website to explain this. Thank you very much for your feedback, is much appreciated! Kind regards, Lauren

Posted 9 years ago

“I was really pleased with the service and absolutely love the Beauty Basket... it was a treat for myself! Thanks x”

Helpful Report

Posted 9 years ago

“I was very impressed with the service that I received from Baskets Galore as they went on 3 different days to deliver a fruit basket to my aunt for her 81st birthday. My aunt usually tells me when she is away, but did not this time and once she finally received the basket the fruit was still in beautiful condition and some or it still needed time to ripen, and the basket was beautifully decorated .”

Helpful Report

Posted 9 years ago

“Very good website, a variety of baskets to choose for different occasions. Prices very affordable however was disappointed with delivery charge as a lot of other companies offer free delivery. But overall good service!”

Helpful Report

Posted 9 years ago

Hi Vennessa. We are sorry to hear you were disappointed with the delivery charge. Delivery can never truly be free. If you opt to buy from a company offering "free" delivery, the charge will instead be hidden in the price of the Basket itself. You will spend the same amount of money but your chosen Gift Basket will be lesser in value and content. We prefer to be completely transparent about how much it costs to send a parcel overnight via a fully trackable reputable delivery courier. We find this approach much more honest, and it appears to be accepted by our customers who are satisfied with both the value we offer, and the feedback from the end recipients who are delighted with their Gift Baskets. We very much hope your Sister enjoyed her Basket, and we hope we can be of service to you again in the future. Kind regards, Lauren.

Posted 9 years ago

“So easy to order, quick and timely email feedback from staff members and a great selection of products. I know my recovering dad will enjoy the basket a great deal.”

Helpful Report

Posted 9 years ago

“The gift box was perfect for our colleague who had to have major surgery on her back. The contents of the box were gratefully received, especially the Teddy. The delivery instructions were followed and the gift box was there when our colleague came out of surgery. Thank you BasketsGalore, we shall definitely be using your services again.”

Helpful Report

Posted 9 years ago

“Your service is reliably good. I love the range of products you offer and the friendly follow-up. It's the perfect way to sort out my gifts on the other side of the world. Linda, Auckland, New Zealand”

Helpful Report

Posted 9 years ago

“Thank you so much for the beautiful basket - you were very quick and helpful and supplied some brilliant items! my friend loved it and it put a big smile on his face after his operation! The only disappointment I have (and actually I have found it insulting), is that after spending close to £120 with you, you offer me a discount voucher of £2.50 to write a review. I wasn't going to, but I thought you should know that after all your brilliant work, you took it away. You can't get much for £2.50 on your website...”

Helpful Report

Posted 9 years ago

Hi Bella. We are so sorry, and didn't mean to offend you. This is a token gesture we offer to all our customers regardless of how much money they have spent. We appreciate how busy everyone's lives are, and it is just our way to say thanks for taking the time to say you enjoyed your shopping experience with us, please put this towards your next Gift Basket. It was never our intention to insult you, and we are sorry if it was interpreted this way. We never looked at it that way. Thank you for the feedback, it has been duly noted - we are learning all the time! Kind regards, Lauren.

Posted 9 years ago

“Easy to navigate website. Very accurate descriptions of goods on offer. Recipient very happy with the standard of their gift. Great value for money, will use this service again.”

Helpful Report

Posted 9 years ago

“It is great to have a service that is quick & easy to solve a gift problem for the person that is not family & enjoys products like yours. The selections suits all occasions BBQ etc”

Helpful Report

Posted 9 years ago

“My family who received the basket have had a really rough time of late including a the death of my daughter-in-laws Mother. As I was unable to attend the funeral I was searching for a way to help them and let them know my thoughts are with them. They were truly thrilled with the basket which held so many great quality goods. I would have no hesitation in recommending your Company to my friends. These days we all have such global families and it is not always possible to be together such is the huge mileage that separates us. Many thanks. Brenda McCarthy, New Zealand”

Helpful Report

Posted 9 years ago

“Always easy to find the perfect gift, the price is very competitive and the website very easy to use.”

Helpful Report

Posted 9 years ago

“I was looking for a New Baby gift for a work colleague which had gifts for the parents too, Baskets Galore had the perfect solution - New baby & Parent Hamper something for everyone!”

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Posted 9 years ago

“My review depends on how fast my order gets delivered.”

Helpful Report

Posted 9 years ago

Hi Stephen, Thank you for your order and review. I can see that we had dispatched your Gift Basket on an express, overnight delivery service and your recipient has rescheduled delivery after an attempt was made when no one was at home. I see we have also live chatted with yourself but if you have any questions or queries please just let us know, you can either reply to your order confirmation or give us a call - 02033898199 Kind Regards, Team Baskets Galore

Posted 9 years ago

“Very good selection in basket and very prompt delivery”

Helpful Report

Posted 9 years ago

“Extremely pleased. I highly recommend”

Helpful Report

Posted 9 years ago

“The pictures look so good but when the basket arrived for my brother birthday it was wrapped nicely didn't look as good as the prices”

Helpful Report

Posted 9 years ago

Hi Farhet, thank you for your feedback. We were sorry to hear you were disappointed with the value, despite liking the presentation. I can see you actually created your own fruit gift basket, and so wouldn't have seen a picture at the time of purchase. When we photograph the standard fruit baskets for the website some of the fruit is out on display, whereas to ship the basket all the fruit needs to be securely packaged inside the basket, sometimes in 2 or 3 layers & so perhaps that is why you thought it looked less. Please be assured we always include the fruit advertised and usually also upgrade it with seasonal fruits too or complimentary items. In this case you received complimentary nut mix & sun-dried blueberries. We even included your gift basket photo on the Daily Dispatches blog as it looked so yummy. We hope your brother enjoyed the gift & had a lovely birthday. Many thanks, BasketsGalore

Posted 9 years ago

“The basket was exactly as how I had imagined it would be and very similar to what is shown on the website. Only recommendation/suggestion I have is regarding the delivery - as I had paid extra for "Next Available Day - Preferred Delivery Date" it would have been beneficial if a time slot range was offered so that I could have ensured the recipient was home. As it turned out the delivery driver missed the recipient on 2 occasions and the items were received 3 days after the date I had selected. Aside from that, the basket was beautiful and was very much appreciated and admired by the recipient so thank you very much. :-)”

Helpful Report

Posted 9 years ago

Hi Mariela, Thank you for your kind review. We were so pleased to hear you were happy with your "Get Well Favourites" gift basket and we hope it helped to cheer the recipient up that little bit. As we use 3rd party couriers for deliveries unfortunately specific time slots are not available, unless you upgrade to a Pre-10am or Pre-Noon service. Hopefully time slots will become an option in the near future at a competitive price for our customers. In the meantime, to assist with this, we track all deliveries on a daily basis. We can then phone any recipients who miss a delivery & offer them assistance in getting it redelivered or redirected as soon as possible. Thanks again for the feedback and we hope to help you again soon with future gifts. Kind regards, BasketsGalore

Posted 9 years ago

BasketsGalore is rated 4.7 based on 3,240 reviews