BasketsGalore Reviews

Name: BasketsGalore
Rating: 4.72

4.7 Rating 3,227 Reviews

94 %

of reviewers recommend BasketsGalore

4.7

Based on 3,227 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About BasketsGalore:

Gift Baskets & Hampers For All Occasions Delivered Next Day

Visit Website

Phone:

442038651714

Email:

info@basketsgalore.co.uk

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BasketsGalore 5 star review on 19th December 2024

Guy L

BasketsGalore 5 star review on 23rd April 2024

Wendy M

BasketsGalore 5 star review on 23rd December 2023

Lee T

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a Gift for work colleague on 30/11/20 by Company credit card, requested so many time for copy INV, on 16/12/20 they said too busy and manual generated. Emailed after Xmas still heard nothing. Not sure about the quality of the hamper but customer service after sell is not acceptable. Did not understand why is too complicate to generate a INV?”

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Posted 3 years ago

“Excellent standard of gift basket. This is my fourth order and the recipients loved it!”

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Posted 3 years ago

“In total I have now ordered 3 baskets for various people as gifts. All have arrived on time and the gifts were well received.”

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Posted 3 years ago

“These guys were great and I will definitely use them again in the future.”

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Posted 4 years ago

“Delivery was ahead of schedule and very fast. Easy website to use, secure payment and Excellent selection of products”

BasketsGalore 5 star review on 5th January 2021

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Posted 4 years ago

“Delivering ahead of expectations during the difficult period between Xmas & New Year - in spite of Covid - is outstanding service. We'll continue to use this service.”

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Posted 4 years ago

“Exceptional quality and very fast delivery”

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Posted 4 years ago

“They offer so many options and their baskets are filled to the brim with goodies--more than any other basket company I have used! Thanks for making my life a bit easier!”

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Posted 4 years ago

“Use another provider if you want your order delivered. I ordered a special food and wine hamper for my mother via their website on December 10th. I was informed it would be delivered no later than December 18th (slower then other providers I used for other family members). I was then sent an email on the 18th telling me it would be December 21st or 22nd. It is now January 4th and nothing has been delivered. Despite calling multiple times from the US and my family calling from Dublin, Ireland - nobody answers their listed phone number. I have now had to contact my creditcard firm to backcharge the item. I will never use this firm again. I strongly recommend that you consider other Irish based firms instead.”

Helpful Report

Posted 4 years ago

Hi Conor, Thank you for your feedback. I can see that you have initiated a credit card chargeback, which is a shame, as we didn't have an opportunity to respond. Today is our first day of resumed trading after the New Year holiday. If you check the "shipping status" of your order via your account, and also the tracking link at the bottom of the "dispatch confirmation" email you will see the following tracking link. This shows that your order was dispatched on 17th December, to meet your requested delivery date, but unfortunately was reported as damaged by the courier company on 22nd December. Unfortunately we were not aware of the damage. Had we been, we would have been in contact to apologise and dispatched another basket. We are incredibly sorry for the heavy handedness of the courier company, and we would of course have offered you a full refund, before you went to the trouble of raising a dispute via your credit card company. May I reiterate my sincerest apologies that your Mother did not receive the gift basket as intended. It is never our intention to disappoint, and we will continue to work on improving and automating systems and software, in our attempt to prevent situations like this occuring in the future. Kind Regards, Customer Services

Posted 4 years ago

“I ordered a gift basket for friends who live in London. I was told on the site that package wouldn't be delivered until the middle of January but was pleasantly surprised that the gift was received before New Year's!”

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Posted 4 years ago

“I ordered a Christmas hamper on 23rd Dec for my mother as we couldn't visit this year and it was delivered on Christmas Eve! My query on 22nd Dec was responded to quickly, ordering process was simple and the contents of the hamper went down very well!”

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Posted 4 years ago

“They went out of their way to ensure my daughter got her gift. The package was stunning. Thank you.”

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Posted 4 years ago

“The basket was a gift for my husbands sister and her husband . They live in Blofield and we were told by them it was a lovely basket. So we would like to thank you Darlene Creasey”

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Posted 4 years ago

“My son loved his basket!! Thanks for getting it there for Christmas!”

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Posted 4 years ago

“Isn't the basket to y cousin wh li es in Surrey. I am in Australia! she said the basket delighted her and was really touched by this gesture for Christmas under lockdown. thanks you.”

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Posted 4 years ago

“Very prompt delivery. Presentation was great.”

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Posted 4 years ago

“We were always kept well informed about the progress of the hamper’s delivery. It was delivered on time and was a great gift.”

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Posted 4 years ago

“I have been sending baskets to family in the UK for years. They always love the baskets from Baskets Galore.”

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Posted 4 years ago

“Prompt delivery and great quality.”

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Posted 4 years ago

“The basket was perfect for my parents as I was able to buy one that didn’t have alcohol in it. They absolutely love the contents especially the vacuum packed salmon and ham. The delivery was earlier than requested but that didn’t matter they were delighted! I can honestly recommend this company for their excellent service and contents.”

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Posted 4 years ago

BasketsGalore is rated 4.7 based on 3,227 reviews