Basco Fine Foods Reviews

Name: Basco Fine Foods
Rating: 4.76

4.8 Rating 331 Reviews

94 %

of reviewers recommend Basco Fine Foods

4.8

Based on 331 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Basco Fine Foods 5 star review on 12th February 2025

Anonymous

Anonymous // 01/01/2019

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“Not great as half my order was not available and instead of telling me directly I had to keep chasing…”

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Posted 1 month ago

“Prompt and timely delivery. Easy storage until needed. Clear simple cooking instructions producing a delicious joint of duckling pig. Yum.”

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Posted 1 month ago

“The portable grill and steak arrived in good condition and look amazing. Good quality products.”

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Posted 2 months ago

“All Good Thank You. No negatives at all.”

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Posted 2 months ago

“Fantastic quality produce as ever, arrived very quickly too!”

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Posted 2 months ago

“Super products, the iberico fillet is the best pork I've ever tasted, can highly recommend.”

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Posted 2 months ago

“Excellent service from ordering to delivery and exceptional produce”

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Posted 2 months ago

“Excellent product, promptly delivered and splendidly packed. Highly recommend”

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Posted 2 months ago

“Excellent service, excellent products”

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Posted 2 months ago

“Ordering was simple, delivery prompt. The products are as delicious as always.”

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Posted 2 months ago

“Very quick delivery and well packed. Good pruducts. Highly recommend”

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Posted 2 months ago

“Service was excellent will definitely order again”

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Posted 2 months ago

“My order RE100108207 was delivered on December 2nd promptly. The iberico pork loin I received had labels read: "Lomo De cebo 50% Raza Iberica", where "50% raza Iberica" means 50% iberian breed in Spanish. This contridicted the product information on Basco website where ingredient is 100% iberian. I emailed customer service about my concern. I received same day reply two times. 1st email asked me to check the product weight. 2nd email expalined the difference between de cebo and de balleta. I then wrote my thrid email asking about the same question titled "discrepency between the advertisement and actual product". There was no reply to this email since one week ago. Furthermore, I have noticed that the wording on your website has recently been updated from “100% Iberian” to “100% pork (Ibérian) – see pack for crossbreed %.” While I understand updates may occur, this revision appears to be a result of my inquiry, and it seems that no action was taken to address the original misrepresentation of the product at the time of purchase. I believe my complaint deserves to be treated seriously, and it seems I would never get any clear explanation regarding the product discrepency and dismissiveness.”

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Posted 2 months ago

“The meat is good meat as always. The delivery was on time and packaging was good. My disappointment was Basco's response to a problem. I weighed the meat in sealed plastic and my home scales registered 1.84kg including teh packaging for a claimmed 2kg joint. The joint cost £72. My scales could be incorrect but I did measure 2 litres (2kg) water and found the scales may be slightly over-reading. For information I was told weights include packaging and if on the web site you 'read more' you will find that weights can have a 'slight variation'. An appology was only given when requested by me, for me slight (maybe 8-10%) is not slight and packaging is not normally included in weight. A calculation was mde to refund approx £5 and an offer of a £15 voucher instead. Delivery charges makes a voucher worthless for me. It literally leaves a bad taste and disappointment since I am unlikely to buy more.”

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Posted 2 months ago

Good afternoon Richard, We appreciate your frustration and as a family family-operated business we do care about our valued customers and ultimately take it very seriously when there is an error or issue to recertify. If I can address the discrepancy of the pork being incorrectly weighed at source, we identified there was a small batch affected and quarantined accordingly, however, I am sorry that you were one of the clients affected with you being £4.96 out of pocket and in good faith my team gave you £15 as a gesture of goodwill. Happy to discuss this directly with myself if this suits you? Kind regards Miles miles@bascofinefoods.com 01937 856767

Posted 2 months ago

“All arrived perfectly frozen even though we were a day late travelling to central Scotland to collect our very carefully assembled parcel. Can't wait to try it all; it looks wonderful. Great communication and help with enquiries. Thank you Basco.”

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Posted 2 months ago

“No problems ,good service tasty food . Muy bien”

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Posted 2 months ago

“Always good service, emails replied to swiftly, speedy deliveries and quality produce. The El Capricho Ox stakes are out of this world. A totally new beef experience that has to be tried.”

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Posted 2 months ago

“Very good service.”

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Posted 2 months ago

“I absolutely recommend Basco. Authentic Spanish food, quick delivery and amazing customer service. I keep coming back.”

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Posted 2 months ago

“Great products at decent price but delivery service is hit and miss - which is why only 4 star”

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Posted 2 months ago

Basco Fine Foods is rated 4.8 based on 331 reviews