Basco Fine Foods Reviews

Name: Basco Fine Foods
Rating: 4.71

4.7 Rating 381 Reviews

92 %

of reviewers recommend Basco Fine Foods

4.7

Based on 381 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Basco Fine Foods 5 star review on 11th March 2025

Anonymous

Anonymous // 01/01/2019

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“Order was incomplete, packing note correct but the main reason/product i ordered was missing. I emailed and have heard nothing - very dissapointed”

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Posted 1 month ago

“Disappointing all round. Delivery time not met. When delivered, frozen item defrosted. Would not recommend.”

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Posted 1 month ago

“Wonderful selection of quality products and great customer service!”

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Posted 1 month ago

“Delicious steaks and outstanding customer service! I accidentally chose the wrong delivery option, but when I reached out, customer services promptly updated it to next day delivery at no extra cost.”

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Posted 1 month ago

“Fantastic food & drink & great friendly service The steaks are stunning”

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Posted 1 month ago

“Wounderful Spanish's food used them for year 🇪🇸👍👨‍🍳”

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Posted 1 month ago

“Excellent quality products, fast shipping, great service. Highly recommend.”

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Posted 1 month ago

“The speed of the delivery surprised me. Thank you. As usual the produce is of a very high standard. I will definitely place future orders.”

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Posted 1 month ago

“Every dealing I've had with Basco has been easy and efficient, with quality products.”

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Posted 1 month ago

“Excellent customer service by Joanne and the best steak in town.”

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Posted 1 month ago

“I am not very happy, as I paid for a express delivery, next day delivery and it did take 4 days to arrive, without any warning or notification.”

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Posted 1 month ago

“Outstanding service as always, been using Basco for all my food I struggle to find in England.”

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Posted 1 month ago

“My order was delivered early and in excellent condition....very pleased 😊”

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Posted 1 month ago

“I've not ordered direct from Basco for a while - I found a local stockist with some of the things I need but, when they were out of what I wanted, it was back to Basco for a top-up. As always, there were plenty of tempting options, all easy to find and select. Order made, I sat back & waited. I'd paid (a very reasonable amount) for quick delivery and it arrived promptly. Everything was really well packaged in sturdy containers, including a frozen item which had loads of cold packs around it. I've just sent the outer box to my daughter with her birthday presents in - they were a perfect fit! Very happy all round. As I expected to be, but it's always reassuring to know that some things in life will just work, and work well.”

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Posted 1 month ago

“Great Spanish almonds”

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Posted 1 month ago

“Just brilliant”

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Posted 1 month ago

“The products are very good as far as I can tell (have only tried gildas so far) but I was completely shocked by how this was packaged and won't be ordering again. There were 6 layers of single use freezer packs. I'd love to buy from you again if you use a supermarket delivery model but I dont think delivering in this way makes any sense from an environmental PoV.”

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Posted 1 month ago

Thank you for your review - We always strive to ensure that orders are delivered in the best condition especially when dispatching fresh and frozen products. All of our packing materials can be recycled and our Ice packs re-used. I will of course pass on your feedback to our warehouse manager. We are happy to hear that you so far have enjoyed the products and hope to see future orders from you.

Posted 1 month ago

“Wonderful products, fantastic quality and choice. Excellent customer service and communication too. A wonderful flavour of Spain.”

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Posted 1 month ago

“First time I've placed an order myself after a friend ordered through you previously - same consistently excellent quality. Thank you!”

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Posted 1 month ago

“i bought a galacian sirloin of beef joint from you at a reduced price. i expected someting special but it was not as good as a joint from my local butcher with the cost being the same. nothing wrong with the taste but it was mostly tough to eat”

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Posted 1 month ago

Basco Fine Foods is rated 4.7 based on 381 reviews