Basco Fine Foods Reviews

Name: Basco Fine Foods
Rating: 4.75

4.8 Rating 253 Reviews

93 %

of reviewers recommend Basco Fine Foods

4.8

Based on 253 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Basco Fine Foods 5 star review on 17th September 2024

Marcos Abad Peidro

Basco Fine Foods 5 star review on 9th September 2024

Haytham Hassan

Basco Fine Foods 5 star review on 18th July 2024

Yosi Romano

Anonymous

Anonymous // 01/01/2019

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“Thank you for the service provided and caring for your customers.”

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Posted 5 months ago

“Delicious cheesecake lived up to expectations Arrived on time and very well packed”

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Posted 5 months ago

“First time using Basco and I am very impressed by their level of service. A very minor problem caused by the very hot temperature last week and was sorted immediately by Naomi. Will definitely use again and highly recommend.”

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Posted 5 months ago

“Great Spanish food- Amazing!”

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Posted 5 months ago

“I’ve ordered from Basco for a couple of months now and have been pleased with the quality of the produce, the packaging and their responsiveness to queries. Highly recommend.”

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Posted 5 months ago

“Absolutely top quality products with quick and efficient deliver !”

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Posted 5 months ago

“If you want Spanish food, then there’s no better place to go! The Galician fillet is probably the best piece of beef you can get in terms of flavour, tenderness and price!”

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Posted 5 months ago

“I’ve ordered from Basco several times & been pleased with the quality of the goods but their customer service is poor. If something goes wrong, they are not prepared to properly resolve. My last order had 2 expensive joints of beef that were materially underweight. The order also went to the wrong address which we had to track down & spent 2 hours driving to retrieve. The address details were pre populated by their system and were correct in terms of the street address & village name. What I didn’t spot is that the postcode was wrong but as there is only one village in the UK with this name, I had no reason to check the postcode. Apparently it’s my fault as they are not liable for their system error as per their T&Cs! Mistakes happen but it’s how they are resolved that counts. Will not use them again.”

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Posted 5 months ago

We appreciate you taking the time to leave this review. We do on every occasion try to find the most appropriate resolution to any issue. In regards to delivery addresses, Basco do not retain or input any part of a delivery address for any orders placed online. We are of course sympathetic to errors made with delivery address at check out and we do try and limit these errors by sending an order confirmation and an email notification of dispatch. We will always do what we can to help resolve situations such as this, however once an order has left our warehouse we are extremely limited to what we can action. One this occasion we are sorry that our gesture of good will was not satisfactory but we do hope you revisit our online shop in the future. Kind Regards, Naomi Patrick Office and Sales Manager

Posted 5 months ago

“Excellent quality product in superb packaging.”

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Posted 5 months ago

“I understand how difficult and costly it must be to ship perishable goods. However, it did not offer as good value compared with Costco who offer great Spanish iberico hams, gespacho and cheeses.”

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Posted 5 months ago

“This is the first time I have bought from this company and I shall be using them again. The Jamon was exactly as described and delivered on the date promised and within the one hour window as specified by Basco on the morning of delivery.”

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Posted 5 months ago

“Basque Manchego Cheesecake was posibly one of the best cheesecakes I have ever eaten!”

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Posted 5 months ago

“Product was perfect; exactly what was expected and Customer Service was extremely good ... would highly recommend purchasing through this Company; they will surely get more business from me!”

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Posted 1 year ago

“Definitely will order again.”

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Posted 1 year ago

“Excellent fillet of beef. The texture and taste is superb, easy to cook and great value for money. Thoroughly recommend”

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Posted 2 years ago

“Haven't had a chance to eat the product yet but the service was excellent!”

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Posted 5 years ago

“Great communication with prompt delivery , can't ask for more.”

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Posted 5 years ago

“Thank you Our order came very quickly and well packaged. Will definitely use this company again.”

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Posted 5 years ago

“Order was very well packed. Food looked very fresh. Was very pleased and would order again.”

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Posted 5 years ago

“The “frozen” squid arrived defrosted and leaking from the packaging so I was not able to use them.”

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Posted 5 years ago

Basco Fine Foods is rated 4.8 based on 253 reviews