Barnitts Reviews

Name: Barnitts
Address: 24/26 Colliergate, York
Rating: 4.81

4.8 Rating 6,156 Reviews

100 %

of reviewers recommend Barnitts

Company Reviews

Metrics

Info

4.8

Based on 6,156 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01904 629429

Email:

websales@barnitts.co.uk

Location:

24/26 Colliergate
York
YO1 8BW.

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Barnitts 5 star review on 17th December 2024

Karrie Bradshaw

Barbara Hoyle

Barnitts 5 star review on 6th February 2023

Emma Chamberlain

Barnitts 5 star review on 13th January 2023

Mrs Monica R Bowden

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DI NOT BUY! We’ve had this set for a matter of weeks. Our new set for our new home. Just today moved the chairs as on gardening and they are all full of rusty water! Yes, we can cover them but really in the middle of summer needing to cover? You really do not expect a new set to be rusty already, absolutely gutted as we’ve a bistro set from Barnitts that’s been great, five years, outside AND NO RUST! The bistro set is metal and glass too! Waste of money. Dreadful quality.”

Helpful Report

Posted 1 year ago

“Really happy with delivery love the tree but the berry’s have gone all funny only been out side for lest than a week”

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Posted 2 years ago

“Found Barnitt's after sales service to be poor, after having a good service in getting the goods to us in a timely fashion (hence not one star). Have rung multiple times and found you cannot speak to anyone, left a message for a call back and no call back. Wrote an email to sales to try and get a resolution to our wrongly supplied lighting item with no recourse or reply offered so far. A frustrating experience considering it was the sales rep's fault for not supplying the correct item to make our overall experience a good one. Hopefully Barnitt's will look into how they can improve their response to customers who have bought goods in good faith and expect issues to be sorted in a prompt manner when it is their sales rep fault for the issue. So far a disappointing experience and will make us hesitant to use the company in future.”

Helpful Report

Posted 2 years ago

“The order was not at all straightforward. I ordered the cutlery to be collected from your store and received an email confirming this and thanking me for choosing to collect the order. Your website showed that you had four sets of cutlery in stock so I expected a fairly quick response from you telling me to collect the cutlery. I was concerned when I printed off a copy of my original order that the copy showed a delivery address. I telephoned your shop to confirm that I could collect the cutlery and that it would not be posted but the lady on the switchboard was not able to contact the internet sales department despite leaving her desk and going to look for them. She said she would leave them a note asking them to contact me. They did not do this. When after four days I had heard nothing more I again phoned to find out where my order was. The gentleman on the switchboard very quickly found my details but was surprised when I told him that I had chosen to collect the cutlery as it was on the point of being wrapped up ready to be posted to me because your records showed I had asked for it to be posted, and this was despite my having received the email I mentioned earlier and not having paid for the postage. Fortunately, he managed to intercept the cutlery and we collected it the following day. It seems to me that the systems you have in place in your internet orders department need amending.”

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Posted 3 years ago

“I did not recive all of my order no lawn feed has ever been seny”

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Posted 4 years ago

“Although I have had an email saying that my order should have been delivered, I have not received it yet!”

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Posted 4 years ago

“Misleading description. Not as described”

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Posted 4 years ago

“Ordered stated in stock received email to state waiting stock! Also despatch date was 01st Dec still not received item”

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Posted 4 years ago

“I ordered a small item,and being in the local area, I assumed it would be delivered by your local delivery van. But it was put into the Royal Mail and took 7 days for delivery at an unnecessary cost to you”

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Posted 4 years ago

“Still have not received order.”

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Posted 4 years ago

“Have not received my order yet”

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Posted 4 years ago

“Goods were damaged but sent out anyway”

Helpful Report

Posted 5 years ago

Dear Mr Page, We are sorry to hear that your item was damaged upon receipt. The item you ordered was sent out via a third party courier and unfortunately damages can occur in transit. However the item wouldn’t of been dispatched if the item was known to be damaged/faulty. Please get in contact with us and we will try to resolve this for you, unfortunately as you did not contact us as soon as you discovered that the item was faulty there may not be anything we can do now, but if you contact us we will see how we can help. You can either call us on 01904 629429 or email websales@barnitts.co.uk

Posted 5 years ago

“havenot received yet”

Helpful Report

Posted 6 years ago

“The goods arrived having come apart in the box. The screws used for the fittings were too short and had to be replaced which was less of an annoyance than having to pack everything up and return the item.”

Helpful Report

Posted 6 years ago

Dear Mr Hieatt, We are sorry to hear that your item was faulty. We are always willing to replace or refund items that are faulty, within 21 days of delivery. We hope that this issue has now been resolved.

Posted 6 years ago

“an exercise in frustration. after 7 weeks, order still not able to be fulfilled”

Helpful Report

Posted 6 years ago

“After repeated delays amounting to over a month, the wrong size of items were then sent. 3 weeks on further still, have been sent an email to the effect that the remaining part of the order cannot be fulfilled. Since these items form part of a set, it is just not good enough. Liaison with their suppliers appears to be shambolic. AVOID this company unless you want an exercise in frustration”

Helpful Report

Posted 6 years ago

Dear Annie, We apologise for the delay with your order and for sending the incorrect size. Unfortunately the outstanding part of your order has been discontinued with our supplier. As soon as we were made aware of this we contacted you and refunded this part of your order. We work to keep our website up to date with available items, on some occasions we are not made aware by our supplier when an item has been discontinued, so do not know this until we place an order for that item. We apologise for any inconvenience caused by this. Kind Regards Barnitts

Posted 6 years ago

“2 points rather than 1 because they refunded, but this order went wrong because the item was listed as in stock but guess what...? Not in stock. Companies who do that go on my boycott list. It's either shady or incompetent. No thanks.”

Helpful Report

Posted 7 years ago

“I placed an order that stated a item could be pre-ordered. My order was cancelled and I was informed it was because they had sent an email stating it had been shipped. Along with the email of cancellation was the message that the item was not in stock, which I knew, but could be re ordered if I still wanted it, which I did. So, I re ordered after writing that I realised there was a wait for the item with it stating the item could be 'pre-ordered'. So today I have received a second cancellation email. I think perhaps your site needs updating to show that the jelly strainer is no longer supplied, rather than it being a pre order item. Thank you.”

Helpful Report

Posted 7 years ago

“3 Items were ordered. Due to poor packing 1 item (microwave) was damaged. Had to re-order. The original kettle we ordered, we returned for a different model more suited to our requirements.This was delivered, with replacement microwave. On opening the box we found that the replacement kettle was damaged due to poor packing. This has since been replaced and now all is fine.”

Helpful Report

Posted 7 years ago

“The description of the knives I bought led me to think I was buying Japanese knives with wooden handles. What I received were Chinese knives with plastic handles. Why call plastic "Micarta" unless you are trying to be deliberately misleading? I think Barnitts need to take steps to ensure their descriptions convey exactly what is being sold. If I handn't damaged the packaging I would have returned them.”

Helpful Report

Posted 7 years ago

I am sorry to hear that you are unhappy with the service you received from Barnitts. We work hard to make sure all of our item descriptions are as accurate as possible. Micarta is a generic term used to describe composite thermoset plastic. We are really sorry for the misunderstanding. Please give us a call if you have any more questions.

Posted 7 years ago

Barnitts is rated 4.8 based on 6,156 reviews