Barnitts Reviews

Name: Barnitts
Address: 24/26 Colliergate, York
Rating: 4.81

4.8 Rating 6,144 Reviews

100 %

of reviewers recommend Barnitts

Company Reviews

Metrics

Info

4.8

Based on 6,144 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01904 629429

Email:

websales@barnitts.co.uk

Location:

24/26 Colliergate
York
YO1 8BW.

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Barnitts 5 star review on 17th December 2024

Karrie Bradshaw

Barbara Hoyle

Barnitts 5 star review on 6th February 2023

Emma Chamberlain

Barnitts 5 star review on 13th January 2023

Mrs Monica R Bowden

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The kettle was delivered promptly and in good order. We are delighted by Barnitts service and quality, as usual. BarrieBirtwistle”

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Posted 5 years ago

“Easy to order, next day delivery, all very easy”

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Posted 5 years ago

“I wish I could leave a less than 1 star review. I recently placed an order using "Price Comparsion", although I could get the item cheaper elsewhere, I decided to place the order with Barnitts using PC as my mum is already a Barnitts customer. Barnitts then cancelled the order, 24 hours after placing (delivery was also expected that day), and on the original site it was now out of stock. Do not use the "price comparison" tool, as it not reliable, and items can also be found cheaper elsewhere. I did also send a complaint to Customer Services, which they have choosen to ignore. They have now lost both a loyal customer and a potential customer.”

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Posted 5 years ago

We are sorry that we could not price match on the item you ordered, we checked the comparison site shortly after the enquiry was made and the item was out of stock on their site. Unfortunately we cannot offer a price match on out of stock products, this is stated in our price match terms and conditions. The item would have been sent out within 3-4 working days as stated on the product page. We apologise that you have not received a response to your email. We usually aim reply within 24 hours, although during busy periods this may be longer.

Posted 5 years ago

“Price was the best I could find. Delivery came within the time specified. The product supplied makes lovely toast.”

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Posted 5 years ago

“Quick response and delivery.”

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Posted 5 years ago

“Very good price for item and really quick delivery. Very pleased with it.”

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Posted 5 years ago

“i love barnitts but can't always get in. i found my two items by chance and don't think i would have seen them in the shop walking round casually. my only gripe would be not seeing who was delivering items or when.”

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Posted 5 years ago

“Excellent garden swing!”

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Posted 5 years ago

“First class service and prompt delivery The wife was chuffed to bits”

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Posted 5 years ago

“Nobody ever picks up the phone on their internet sales line - really bad - left 4 messages. So if you needto discuss a query with your order, you cant ever get to speak to someone. Don't use their interent sales service.”

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Posted 5 years ago

Unfortunately we did not receive any messages on our phone line. We are sorry to hear you could not get through to us. We aim to respond to any messages or emails as quickly as possible. Our records show that you have emailed us and we responded, we hope that any queries you had have now been resolved. If not please call us on 01904 629429 or email websales@barnitts.co.uk and we will be happy to help.

Posted 5 years ago

“I ordered a granite parasol base, unfortunately the 1st one was not well manufactured. Parts did not fit properly and the granite edges were rough. However, Barnitts responded very quickly and sent a replacement which was fine. So full marks for Customer service/support and for the product. It is really strong and the weight ensures that even large parasols (3x2m) are well supported.”

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Posted 5 years ago

“Very happy with the products (patio table and chairs and garden coffee table). Goods were sent direct from two different suppliers. Delivery was prompt and I was notified when they were dispatched but I would have liked tracking information automatically (Barnitts did provide this for one of the items after I requested it).”

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Posted 5 years ago

“I love the shop in York and have bought various items all good quality This is the first time I have ordered online and found the whole process seamless I had a query when my items arrived and they answered it very quickly and to my satisfaction I will definitely use online ordering again - great service great products”

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Posted 5 years ago

“Received Dualit kettle 1 litre stainless steel and white. Arrived within a couple of days, very pleased with it, just right as there are only 2 of us so plenty big enough.”

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Posted 5 years ago

“Well packed and great value, well done.”

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Posted 5 years ago

“Very pleased with new bench. Kept up to date with all delivery details.Bench was securely wrapped and deliveryman was excellent-very polite and helpful.”

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Posted 5 years ago

“Easy to order and very quick and efficient service.Brilliant .”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“Goods were damaged but sent out anyway”

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Posted 5 years ago

Dear Mr Page, We are sorry to hear that your item was damaged upon receipt. The item you ordered was sent out via a third party courier and unfortunately damages can occur in transit. However the item wouldn’t of been dispatched if the item was known to be damaged/faulty. Please get in contact with us and we will try to resolve this for you, unfortunately as you did not contact us as soon as you discovered that the item was faulty there may not be anything we can do now, but if you contact us we will see how we can help. You can either call us on 01904 629429 or email websales@barnitts.co.uk

Posted 5 years ago

“there was an issue with the order with green and yellow pegs becoming blue and pink but resolved very quickly and efficiently.”

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Posted 5 years ago

Barnitts is rated 4.8 based on 6,144 reviews