Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Anonymous

Anonymous // 01/01/2019

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“Not going to rant about after purchase customer care, just going to say i,ll never shop at this store again”

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Posted 3 years ago

“very quick and efficient service. Goods as described.”

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Posted 3 years ago

“Excellent product..delivered on time and packaged really well!”

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Posted 3 years ago

“Excellent quality product and good customer service.”

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Posted 3 years ago

“Great service. 2 x deliveries now. One sofa and one single chair . Specific mention to Dean S and Don M?bro . Thanks!!”

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Posted 3 years ago

“Had a nightmare putting legs on sofa as they only deliver at the moment, Instructions said handscrewdriver absolutely no chance, Power drill struggled and 1 .leg won't fuly screw in maybe a knot in the wood Rang to complain there only solution was to come and pick the sofa up,,,asked to speak to a Manager and it just rang out,no-one called back, God knows how old people manage with this. Avoid until they assemble at your home or take pot luck”

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Posted 3 years ago

“Everything happened as expected. Quality goods too”

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Posted 3 years ago

“Great items at great quality. Good communication and customer services support.”

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Posted 3 years ago

“All our furniture ordered has now arrived, been unpacked and installed. Waited a while for everything but worth the wait. Very friendly and helpful staff all round, from purchase to delivery. Well packaged and as a result, no damage. Easy to assemble.”

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Posted 3 years ago

“Very speedy service and the sofa was very well wrapped so in perfect condition.”

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Posted 3 years ago

“Night Harrington chaise long & Harrigton swivel chair . I’m about to have a third wheel replaced !! They said it’s not faulty ? . Refused to replace . Chaise long cushion’s are flat and uneven . The fabric is so static , I’m constantly brushing it . Customer service’s , said it was my fault for having inferior fabric and stuffing ???? Don’t buy from these people .”

Barker and Stonehouse 3 star review on 12th July 2021

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Posted 3 years ago

“High quality, clear assembly instructions, great design”

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Posted 3 years ago

“Love our new Charlie chest of drawers, quick delivery and looks great in our bedroom.”

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Posted 3 years ago

“Great product and service”

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Posted 3 years ago

“These chairs were exactly what I was looking for but had failed so far. The swivel is just right but I particularly like the handle on the back to put the chair out from under the table. Excellent quality and easy to put together. The service was excellent. Almost as soon as I had made my online order, I had an email asking me to get in contact to arrange delivery. As I had forgotten, they actually called me and a time was agreed. On the day of delivery I had a call to confirm how far away they were. Excellent product and service.”

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Posted 3 years ago

“Good value, excellent service and swift delivery”

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Posted 3 years ago

“Great quality, reasonable price and durable products”

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Posted 3 years ago

“We ordered an outdoor lounging set and one of the cushions for the chair was missing on delivery. The delivery team was quick to notice and took a picture for us so we could inform head office. Although I wish they had done it quicker, ( took a little over a week) they have since replaced the whole set and it looks great. Great service from the delivery guys, both times helped us set up and layout the couches and were very friendly. I?d give the delivery team 5 stars , but head office 4 stars just because of the time it took to resolve considering we we?re hosting and needed it urgently. But everyone was very friendly in helping us resolve.”

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Posted 3 years ago

“I?m absolutely delighted with my seat pads. A lovely colour and excellent quality.”

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Posted 3 years ago

“Only just noticed that I?ve got one 3 drawer bedside unit and one 2 drawer instead of 2x 3 drawers!! I can live with it though. Wish I?d gone with all ?New Frontier? range - it?s lush? the unfinished ?Tambora? stuff is actually a little too rustic for me but that?s on me. IAN + CRAIG R delivery drivers from BLAYDON were great :)”

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Posted 3 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews