Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

Visit Website

Barker and Stonehouse 5 star review on 26th October 2024

566

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good experience from sales to delivery.Very pleased with the items we bought.”

Helpful Report

Posted 5 years ago

“The products that Barker and Stonehouse sell are a great mixture of stylish design and one off pieces that set your house apart, the service and delivery that you receive is first class”

Helpful Report

Posted 5 years ago

“Very friendly, helpful staff over the phone. Love my new chairs!”

Helpful Report

Posted 5 years ago

“Decent product but delivered to my address rather than to store to pick up.”

Helpful Report

Posted 5 years ago

“Don't understand all the bad reviews as I've had fantastic service throughout. Delivery was on time and all furniture arrived in perfect condition and placed where I wanted it. Would highly recommend.”

Helpful Report

Posted 5 years ago

“No issues whatsoever, helpful staff both in-store and online. Would 100% recommend.”

Helpful Report

Posted 5 years ago

“I have bought furniture from Barker & Stonehouse before; I know that the quality of items is good and this recent purchase did not disappoint!”

Helpful Report

Posted 5 years ago

“Loved all the ranges of furniture. Went back to buy 6 dining chairs and came home with the chairs and a sofa!”

Helpful Report

Posted 5 years ago

“The Covington reclaimed wood dining table we purchased is absolutely beautiful. The delivery guys who also assembled the table were friendly, helpful, careful and efficient.”

Helpful Report

Posted 5 years ago

“Lovely small marble table ordered online for collection from store, it took only a few days to arrive and the team in the store were really helpful, loading it in to my car. Love all of the furniture I?ve purchased from Barker and Stonehouse!”

Helpful Report

Posted 5 years ago

“Excellent service - great range of products as always”

Helpful Report

Posted 5 years ago

“Hi there, To whoever reads this review please take it seriously as I have never received such disappointing service before. This is actually the very first bad google review that I have ever written. Their stores look beautiful but that is it I’m afraid. I’ve spent nearly £3,500 with Barker and Stonehouse and wish I hadn’t. Here is my experience. 1. The delivery guys simply dumped my dining room table and couldn’t be bothered to install it as agreed in store. I live on my own and cannot lift up a solid oak table on my own. Also it’s not your everyday tools required to put it together. I had to give up another afternoon off work so that they could come back and assemble it. 2. 4 out of the other 6 items which were delivered that day were damaged. Rather than send replacements, they sent somebody round to just touch it up with paint. Shocking considering this is brand new furniture. One of the problems is a dining table bench which clearly has not been lacquered in the same way as the other bench. This has been confirmed from the furniture specialist they sent round who agreed something’s not right. I have not heard anything back from Barker and Stonehouse on this matter. 3. I am missing 4 metal prongs which should have come with the shelving unit I ordered. These are to support the shelf. On the phone, they surprisingly had no idea which ones I needed and I’ve been sent the wrong ones twice. I still have not received them. 4. Also, one of the items that was initially delivered was incorrect. They sent me a replacement today and guess what…. it is damaged. This has been going on for weeks now and wasted 4 days off work so that I could be in for them to keep coming round and fixing their many mistakes. They are also very non-flexible with long distance deliveries (even if you do only live 2 hours away!). There is something seriously wrong here and I really do urge you to NOT order from Barker and Stonehouse.”

Helpful Report

Posted 5 years ago

“I have bought a number of items from Barker and Stonehouse, the quality and service has bern outstanding. I would highly recommend.”

Helpful Report

Posted 5 years ago

“Excellent service and great products.”

Helpful Report

Posted 5 years ago

“I have bought from Barker & Stonehouse a handful of times and I am always super impressed with the things that I buy. Recently I?ve bought 2 new bed side tables from the Charlie range and they are fantastic quality and look great. They aren?t the cheapest but these are things that will last a lifetime and the service is impeccable. Going in store is always a treat, and easy to navigate website makes for a stress free purchase.”

Helpful Report

Posted 5 years ago

“I bought a 2m Navarro Star dining table which happened to be on offer recently. The table itself is great, very solid, and a lovely smooth finish on the wood. The legs also have good floor adjustable fittings to make it easy to adjust for stability on an uneven surface. Delivery was well organised and the two polite and professional delivery guys brought the table in and set it up where I wanted it. I am genuinely delighted.”

Helpful Report

Posted 5 years ago

“Have bought lots of furniture from Barker and stone house, very very happy. Excellent service, quality furniture and spot on delivery. Fabulous in every way”

Helpful Report

Posted 5 years ago

“Really lovely products, excellent customer service.”

Helpful Report

Posted 5 years ago

“Made an order with this company. It was temp out of stock. The company kept me informed of its current status. Package received today. And I?m delighted with it. Would defiantly use this company again. Thank you!!”

Helpful Report

Posted 5 years ago

“People will always complain - which can give a disproportionate view. My experience with B&S was fantastic from start to finish. Great advice for Paul and David in the Newcastle store. And of course Amber in the service customer department. All in all a pleasant experience. Not to mention the great quality furniture . (Ercol sofa and chair - delivered by one of the best delivery teams I have ever encountered. Polite - immaculately clean - simply put delivery experts). Thanks to all and B&S :)”

Helpful Report

Posted 5 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews