Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 26th October 2024

577

Anonymous

Anonymous // 01/01/2019

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“Excellent sofa from barker and stone house, good delivery lead time as well.”

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Posted 2 years ago

“Had a fairly exspensive order, which was continuously delayed. For over a month each time. So I had to cancelled for a full refund. I wouldn't shop with you again just because of this experience. Don't feel there is any reliability”

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Posted 2 years ago

“Very stylish furniture items. Time to delivery took a very long time but when arranged, arrived on time. However, they delivered an extra chair and I didn't get very much appreciation from the company when I called up to let them know and arrange collection of the extra chair.”

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Posted 2 years ago

“Very helpful with our dilemma. Managed to fix us with a solution, thank you.”

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Posted 2 years ago

“great service and communication with the customer”

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Posted 2 years ago

“Absolutely Awful Company! I had issues with a 'New Customer' discount code, it was in date but said expired at the till. I placed the order anyway as I received no reply from customer services.. One item arrived a week or two later in ripped packaging (No delivery notification) the other items took MONTHS! I contacted customer services on a three occasions during this time, as the website said the item was 'back in stock' my order was obviously forgotten for 5 months! Absolutely Awful "customer service" won't be placing anymore orders with Barker and Stonehouse!!”

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Posted 2 years ago

“Beautiful furniture, excellent quality. Delivery was second to none, delivery men unpacked, assembled and removed all packing. Wouldn’t buy furniture anywhere else after my experience with Barker and Stonehouse”

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Posted 2 years ago

“Bed delivered damaged; replacement bed sent was also damaged. Told Customer Service that I had lost faith and wanted a refund, not another bed. They contacted me a little while later to organise delivery of a third bed. I told them again that I wanted a refund and have followed up twice since to get their confirmation that a refund was sent. No replies or refund confirmation have been received. This STILL needs investigating.”

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Posted 2 years ago

“Good product. But some items unable to buy in store and have to buy online.”

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Posted 2 years ago

“I think I purchased a vase from you last year as a present. The person I gave it to loved and uses it regularly. Looks lovely in her house.”

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Posted 2 years ago

“Defective product and dreadful customer services. We bought some nesting tables recently and some of the small feet on the table legs were missing. We spent an age being transferred around their customer services teams trying to get some of the feet Sent to us and eventually gave up. We've tried to get them elsewhere but have been unable to find anything that fits. We've now been stuck with a set of nesting, wobbly tables and nothing we can do about it. Very poor service.”

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Posted 2 years ago

“Very happy with quality of product and service.”

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Posted 2 years ago

“I purchased a lamp table, it was packaged the best I’ve ever seen! Driver was friendly & carried it into the house for me too. The communication from placing the order to it being delivered was amazing.”

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Posted 2 years ago

“I have not got the product yet. Still waiting”

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Posted 2 years ago

“Absolutely love the settees. The service was excellent and I would definitely recommend.”

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Posted 2 years ago

“Bought vases very good quality for the money I really like them”

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Posted 2 years ago

“Excellent service and extremely helpful. Beautiful furniture and would recommend to friends and family.”

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Posted 2 years ago

“We have purchased a clock, rug and marble table from Barker and Stonehouse, very happy with it all thank you 😊”

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Posted 2 years ago

“I ordered a reclaimed wood round dinning table. It arrived on time. The communication between me and the company was very good. The delivery gentleman where very good. The table is very nice. I am pleased and would recommend.”

Barker and Stonehouse 5 star review on 21st June 2022

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Posted 2 years ago

“A wide and varied choice of chairs made it a pleasure to browse and ultimately select what I was looking for. It was delivered promptly and was easy to assemble”

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Posted 2 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews