Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 26th October 2024

566

Anonymous

Anonymous // 01/01/2019

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“Great quality table. It is huge but still looks really good and was reasonably priced. Expensive delivery.”

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Posted 2 years ago

“We ordered a 3 seater sofa and 2 seater sofa, paid 600 deposit . Two days later my husband was informed he had lost his job I did the right thing and immediately made my way to the Teeside park store , to inform them of my situation as I could no longer go ahead with the order . I was treated with the upmost disrespect by a male member of staff demanding a letter from my husbands employer to prove he was loosing his job . He spoke to me in a very aggressive tone of voice . I was shocked and nearly in tears . He eventually said phone the store in a few days time and you might or might not get your deposit back . I called after a few days and a lovely lady organised the return of the deposit . Because I felt the experience did not match up with the expectations of the customer or the representation of barker and stonehouse , I decided to go to the store and speak to the store manager . I had a typed letter of complaint , which I gave to him and I identified the member of staff who had spoke to me in a terrible manner . The store manager said he would get back to me on this matter and deal with the complaint seriously . Well no surprise I have not heard a thing from the store manager at all . This is an utter shambles for a customer to experience and certainly not what I expect from your company. Its a shame because I had the decency to let you know immediately about my situation , yet the store manager obviously has not took this seriously at all . In a nutshell terrible service , no empathy for others and not willing to resolve a complaint .”

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Posted 2 years ago

“Terrible. Late delivery, missing parts, poor communication. A 12 week wait turned out to be over six months before I was able to put my furniture up due to various issues.”

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Posted 2 years ago

“Ordered a product for a Christmas present in October that ended up being not in stock and stuck on a shipping container. Updated arrival of this item was 3 months then 4 months after I made the purchase. No apology or anything from Barker and Stonehouse. Ended up asking for a refund. Found the lady I spoke with rude and unapologetic. Unlikely to use this store again.”

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Posted 2 years ago

“Hello delayed multiple times, offered us compensation which we accepted, they then didn’t pay the full amount”

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Posted 2 years ago

“I received damaged chairs, the replacements were worse so I had to return them and get a refund. I did find the customer support team top notch, unfortunately your products don’t seem to have quality control.”

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Posted 2 years ago

“Item was delivered 3 months late in no packaging and damaged. When we complained we were told that they could take it back but we wouldn’t get another chest of drawers for another 3 months. In a word abysmal will not be buying from again”

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Posted 2 years ago

“Great furniture and great customer service. Delivery date was a bit slow so 4 stars”

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Posted 2 years ago

“The service from B&S was good however the item arrived smashed so the courier service was really poor.”

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Posted 2 years ago

“Issues with collection info provided. Item damaged. Quickly resolved over phone / web but still waiting for new item….”

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Posted 2 years ago

“We love our coffee table and sofa. We couldn't be more impressed with service we received.”

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Posted 2 years ago

“Best experience”

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Posted 2 years ago

“I enjoy shopping at Barker & Stonehouse. The store is well laid out and they offer an excellent range of products at a fair price. My only complaint is the cost of delivery.”

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Posted 2 years ago

“I bought 6 dining room chairs and I love them Not only are they beautiful, but they are also of excellent quality. They're made from sustainable wood and each chair has a separate code, so I can log into a website and see the location where a new tree was planted! The online ordering and collection service from the local warehouse was easy and the chairs were well wrapped. Highly recomended.”

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Posted 2 years ago

“Very good product and service”

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Posted 2 years ago

“I’ve always been treated with politeness and courtesy whenever I’m in the store whether I’m buying or browsing. And the staff have knowledge of the goods they sell.”

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Posted 2 years ago

“Great to deal with.”

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Posted 2 years ago

“The product was delivered on time, the delivery guys were excellent and the product is high quality.”

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Posted 2 years ago

“Bar chairs arrived promptly. Great quality and velvety fabric is really easy to clean. Highly recommend”

Barker and Stonehouse 5 star review on 18th June 2022

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Posted 2 years ago

“We ordered outdoor furniture at the beginning of lockdown. The lady on the phone was very helpful and the furniture was delivered much quicker than we expected. The driver/delivery man was also very helpful and certainly did his best in the difficult circumstances of early Covid.”

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Posted 2 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews