Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

Visit Website

Barker and Stonehouse 5 star review on 26th October 2024

577

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were very impressed with the furniture.”

Helpful Report

Posted 1 year ago

“I really like the quality and choices of Styles available at Barker and Stonehouse. It was also good to be able to spread the cost with the zero-interest option. I love the furniture I bought, it has added a touch of glamour to my kitchen which isn't huge, so finding a sofa that fitted just right was key. We love spending time in there now just relaxing or watching t.v. with a cuppa. It's given our kitchen a new lease of life!”

Helpful Report

Posted 1 year ago

“Generally really happy with service and comms. The products are pretty good too but not super brilliant in their quality”

Helpful Report

Posted 1 year ago

“Reported a fault on chair received a message back saying this is how it should be , I love my suite but even friends have made comments , this is the most I’ve paid and I’m 66 years old , still waiting for outcome .”

Helpful Report

Posted 1 year ago

“Good service, delivered on time .”

Helpful Report

Posted 1 year ago

“Very well made chairs and the service was also of a high standard.”

Helpful Report

Posted 1 year ago

“Great service and brought the items into the house”

Helpful Report

Posted 1 year ago

“Very pleased with the service at Barker and Stonehouse, very helpful. I’m delighted with my lovely sofa’s.”

Helpful Report

Posted 1 year ago

“Very good shopping experience ! Will be attending Gateshead new store on vip day Thanks”

Helpful Report

Posted 1 year ago

“Everyone I dealt with in both The Knaresborough store and the Leeds store from which I collected my chair after its being transferred there was very helpful and efficient. I am very pleased with my purchase. Many Thanks V. Shaw”

Helpful Report

Posted 1 year ago

“Fantastic service from all the team sales were fantastic went out of there way we were kept well informed about our delivery date and the delivery drivers were really helpful would not hesitate to recommend this company”

Helpful Report

Posted 1 year ago

“I had a nice experience with Barker and Stonehouse, from the purchasing to the delivery. Highly recommend them.”

Helpful Report

Posted 1 year ago

“Nice products if you're prepared to wait (12-14 weeks lead time was advised for a dining chair; it eventually arrived a few days after that period).”

Helpful Report

Posted 1 year ago

“Cleo from sales was knowledgeable friendly and not pushy even to the point suggesting we looked elsewhere before we made up our mind.”

Helpful Report

Posted 1 year ago

“Loving the new sofas. Pritchard Durrant, very pleased.”

Barker and Stonehouse 5 star review on 22nd March 2023

Helpful Report

Posted 1 year ago

“Excellent cushions, lovely colours and match perfectly with a sofa we bought some time ago from Barker and Stonehouse to brighten it up”

Helpful Report

Posted 1 year ago

“Although we had to wait a long time for our delivery we are very pleased with our purchase”

Helpful Report

Posted 1 year ago

“A very poor experience. When our furniture was eventually delivered it was damaged and had to be replaced. In order to avoid any further issues with that specific sofa type we decided to change the furniture to a completely different make and type.....and when this eventually was delivered after numerous delays it too was damaged.”

Helpful Report

Posted 1 year ago

“Great service”

Helpful Report

Posted 1 year ago

“I've had two experiences of B&S recently - the first with regard to a new sofa I was considering buying, the second re a lamp table I bought. I found them very helpful on both occasions - nice, efficient sales staff and accounts staff. Their stock is large, plenty to choose from and I came way thinking there were several pieces I could have chosen. They also had a jolly good sale in operation when I bought the table, and they further reduced the price when I found a little dent in the wood after unpacking it - good, fair-minded approach - my kind of store!”

Helpful Report

Posted 1 year ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews