Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 26th October 2024

577

Anonymous

Anonymous // 01/01/2019

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“We purchased couple of items and one of them did not have any instructions or the necessary tools (nuts and bolts). The item was partially damaged as well (we got a refund for it). Not impressed.”

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Posted 2 years ago

“I'm in love with the sofa we bought! It's still looking good a few months later. Arrived with the legs of the sofa missing which was disappointing but Barker and Stonehouse were really helpful and sent some very quickly.”

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Posted 2 years ago

“I ordered 2 shelves, one came with a black frame and the other was grey , I rang and explained I wanted 2 grey ones , they collected the black and delivered another black one, I rang again, they again collected the black one, and once again they delivered another black one. I asked why they didn’t open the box and have a look before delivery, but was told they wouldn’t be able to sell it if it had been opened. So does mean the three opened black ones will not get sold now 🤔 Unbelievable 😡”

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Posted 2 years ago

“Excellent service and very pleased with purchase”

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Posted 2 years ago

“Excellent furniture, wide choice and a good mix of the traditional and the modern.”

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Posted 2 years ago

“Excellent service and quality products”

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Posted 2 years ago

“In store advice and service is 5 star the team are a credit to the company!! however service falls dramatically with aftercare, long delays in delivery and much time wasted trying to chase orders with staff who just don’t seem to have a reign on what’s going on, disappointing.”

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Posted 2 years ago

“Great shopping experience Knowledgeable staff and quality furniture”

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Posted 2 years ago

“Wrong colour shade sent with lamp on first attempt.”

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Posted 2 years ago

“Exceptional customer service when things go wrong and a great quality of products.”

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Posted 2 years ago

“Great service and delighted with products. Contact centre very friendly and efficient.”

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Posted 2 years ago

“Excellent service throughout. Kept us up to date with delivery times and delivery staff were prompt and friendly. Really happy with the quality of our sofas.”

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Posted 2 years ago

“Home delivered lamp was broken, as was a replacement, as was a replacement for the replacement. Finally gave up and went into the store to collect it so a careless delivery driver didn't mess it up again. After 2 months I had the light I had ordered. Unsurprising I have not ordered from B&S since....”

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Posted 2 years ago

“Great quality furniture and customer service However, the delays experienced in receiving some of the order does not match the product quality or service”

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Posted 2 years ago

“Customer service was excellent but quality of wardrobe bought on line was extremely poor quality and expensive. Wobbly, different colour to description, marked, pieces did not fit together so there were gaps. Not sure what happened there everything I’ve bought previously was great.”

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Posted 2 years ago

“Excellent service .. beautiful sofa … very happy with my purchase …”

Barker and Stonehouse 5 star review on 25th June 2022

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Posted 2 years ago

“Lovely bed. Looks beautiful and very comfy. Delivery was great”

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Posted 2 years ago

“Good quality product. Efficient service. Recommend.”

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Posted 2 years ago

“Great customer service and really pleased with the product too”

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Posted 2 years ago

“Great delivery service. Friendly people.”

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Posted 2 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews