Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 26th October 2024

566

Anonymous

Anonymous // 01/01/2019

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“managed to get a great sofa in the sale at a great price. Delivery al the way up to us in the Highlands was hassle free and delivered on the date given. this is our fourth big purchase for B&S and we'll definately be buying again.”

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Posted 3 years ago

“All very straightforward. Much quicker delivery time than other companies. Furniture was delivered within the time stated and was perfectly packed and as described. Good communication about delivery. No problems at all.”

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Posted 3 years ago

“Lovely table & bench purchased - quick delivery & excellent quality !”

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Posted 3 years ago

“Do not buy couches stuffed with feathers. I am just in the process of arranging to get mine restuffed with foam as I am sure they are giving me back ache. If I am wrong I will take off this review. They also look a mess whenever they have been sat on.”

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Posted 3 years ago

“The delivery guys Craig D and Stephen were lovely. They kept informed about delivery times which were very accurate. They explained exactly what I had to do to put my delivery together after doing as much as they could given the circumstances with COVID. My furniture is perfect, just love it. Barker and Stonehouse are a great company to do business with and I will defiantly buy from them again in the future, only sad there isn't a shop near to me.”

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Posted 3 years ago

“Recently bought 2 Rivington Grey velvet footstools for our garden room. So delighted with them, they look so classy. Very sturdy and great as an extra seat to either sit on or for sitting back, relaxing and putting your feet up on. They came well packaged too. Another great purchase from B&S - Thank you!!!”

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Posted 3 years ago

“Very pleased with my floor lamp & delivery within a week.”

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Posted 3 years ago

“Ordered a distressed table lamp. It arrived before the estimated delivery. Unfortunately it was fitted with a two pin plug and the distressed finish was rather more distressed than appeared on the image with bits flaking off. Customer services were extremely helpful (hence 4stars) and it was collected the next day. The first time I have been disappointed with Barker and Stonehouse but was quickly remedied.”

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Posted 3 years ago

“Excellent service. Quality advice and service. Knowledgable about products and happy to offer recommendations”

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Posted 3 years ago

“Stools arrived sooner than stated. Great quality and easy to assemble. They look really nice and I'm really pleased with them. I spent weeks looking for bar stools and chose these. I'm glad I did”

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Posted 3 years ago

“Lovely products and well made however I?ve had issues with fixings not being sent on two occasions and the frame of my picture arrived damaged.”

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Posted 3 years ago

“Don and Dean were Very efficient and helpful and I would be happy to order goods in the future”

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Posted 3 years ago

“Always great service and good quality items at reasonable prices. Such a lovely store.”

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Posted 3 years ago

“Excellent quality chair, Lovely soft non slip leather. Really comfortable. Very pleased. We actually live on a boat so the chair was perfect. Delivery was OK.Text with delivery window worked well. However, the drivers just left it outside the van.”

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Posted 3 years ago

“We had been struggling to find the right table for our kitchen because, due to covid restrictions, we had to order off the internet and trust the goods were exactly as described - some were not and we sent them back. This table came and was as described and well made. Delivery was prompt and courteous - we are making good use of our new purchase.”

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Posted 3 years ago

“I have bought 3 items form B&S 2 from a showroom and 1 online. The showroom staff were very helpful and courteous and my order was placed promptly. Delivery was as agreed and before original estimated timeframe. A few weeks later, during lockdown I ordered a footstool online which was very straightforward Great products with good service”

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Posted 3 years ago

“Bought 2 lamps and a side table. Apart from being out of stock for a week or two that was the only blip. The items are top quality and look amazing. I wish I had the money to shop their a little more regularly.”

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Posted 3 years ago

“Easy to order on the website Can update once we have received the goods ordered - a fine sofa”

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Posted 3 years ago

“Purchased both the table and floor lamp. Both parcels were to be delivered together but floor lamp came a few days later following a few chase up calls. Very happy with the staff who helped me. Also, very happy with the lamps, really have uplifted my lounge. My only critic is I wish the floor lamp was a little taller.”

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Posted 3 years ago

“Very good service from ordering through to delivery. Advised of 2 hour delivery slot on a day chosen by me. No missing parts and easy to understand instructions.”

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Posted 3 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews