Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 26th October 2024

566

Anonymous

Anonymous // 01/01/2019

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“Sofa ordered online was delivered within three weeks. The ordering and delivery process was efficient. I was kept informed and all staff were friendly and polite.”

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Posted 5 years ago

“Great item that we bought, really happy with it. Frustrated that after spending ?1500 we were still charged delivery though”

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Posted 5 years ago

“Fantastic product, service and delivery - as always! Thank you so much.”

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Posted 5 years ago

“Great service, good choice and range of products.”

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Posted 5 years ago

“Excellent service again. The lamps/vases are very good quality and look fabulous. Im am really pleased with my purchase.”

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Posted 5 years ago

“Easy to order online. Delivered as promised. Easy to assemble . Looks good in room and fits in well with other furniture. Good quality and good value for money especially in the sale.”

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Posted 5 years ago

“Great choice, good offers and excellent customer service”

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Posted 5 years ago

“Good updates and communication easy pick up”

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Posted 5 years ago

“Great items but lack of communication as to when the items would be delivered but thankfully I was at home to sign for them. Packaging was also quite poor but a quick resolution to my complaint was met by customer services.”

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Posted 5 years ago

“Bought a table and bench from barker and stonehouse earlier in the year. Apart from a very long wait for the table due to limited stock, we were happy with the item and the customer service. Everyone from the staff in store to the delivery drivers were very professional and more than willing to go that extra step. Will be back again after Christmas for our next purchase. Thanks!”

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Posted 5 years ago

“I?ve got a beautiful table...ordering was easy. I was given a few choices of delivery dates, chose one, the table arrived at the time a on the date arranged. Delivered by two lovely helpful guys. What?s not to like. 5 stars.”

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Posted 5 years ago

“Fantastic delivery and sofa excellent quality.”

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Posted 5 years ago

“Professional service from beginning to end. Would recommend”

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Posted 5 years ago

“Very pleased with my new table.unbelivebly nice and polite drivers.wish to have service like that all the time.recommend 100%”

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Posted 5 years ago

“Excellent, the Kipling chairs we ordered are beautiful and the all round service has been faultless!”

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Posted 5 years ago

“Stunning piece of furniture received from Barker and Stonehouse. Delivery was communicated well. Fab service start to finish!”

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Posted 5 years ago

“Ordered a dining table and chairs on line, a little worried as wasn?t sure whether they would live up to my expectations.. need not of worried, lovely quality. The delivery too was seamless, a call before hand as they were running a little late but when they arrived professional and polite, assembled the table quickly and without fuss.”

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Posted 5 years ago

“Purchased 2 side tables, however they weren't in stock and had also been discontinued. Slightly poor that they were still being advertised. I received a very apologetic phone call and a swift refund, so I give their customer service top marks.”

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Posted 5 years ago

“I have made an online purchase so have only ever dealt with the staff via the phone however they are always polite, helpful and professional. I have only given 4 stars because I?ve had a few issues with my order as there?s been lack of communication between their departments. Their system for ?long range delivery? as they call it needs to change as it?s issued randomly and when I rang to change the date to one that suits me was when my issues started, however the staff are always great and quick to get things sorted.”

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Posted 5 years ago

“If you want to be lied to, mislead and deceived then Barker and Stonehouse is the place to go!! 15 months and three sets of sofas later and we have had to compromise to conclude our interaction with the store. Customer service is appalling, don’t return calls, lie and just basically pass the buck. Strauss Leather Sofas 1. Scraped on delivery so they sent out their own “Leather Expert” who stated it was a “Natural Scar” which we knew it wasn’t, so after much persistence they finally admitted it was damaged on delivery and offered a price reduction which we rejected, and opted for a replacement, so a replacement was ordered. Strauss Leather Sofas 2. Arrived but unable to get arm off to bring it in house, so back it went, then a delay over delivery protocols with their own delivery process which resulted in another company delivering it which added 6 weeks to the time. Then when it arrived it had pressure marks from the way it had been wrapped which again the “Leather Expert” was called out to try and rectify, and it was the same “Expert” [who we have since found out is actually a French polisher] but now employed by Home serve, so confidence wasn’t high. He stated they were pressure marks and managed to remove one [which returned a week later] but the ones he couldn’t remove suddenly reverted to “Natural Creases” After persisting for a second opinion on the faults, the assistant manager from the Newcastle store made a home visit and fully agreed the sofa was faulted and would arrange a full refund, but he then later contacted us and informed us his Head office did not agree with his assessment based on the pictures they had received from him and it was yet again a “Natural Leather imperfection” So after many more phone calls and store visits we were basically told go to the Ombudsman or choose yet another sofa. We chose the latter as we were basically fed up with the whole situation and went this time for material sofa. Throughout this whole process everyone within the Newcastle store was very apologetic and is in full agreement that we had been treat appallingly and our treatment had fell well short of what it should have, many promises were made throughout including compensation for our treatment, but I am not holding my breath for that. I had gone to Barker and Stonehouse because of their reputation but maybe I live in the wrong postcode or don’t drive a Range Rover based on an off the cuff comment that was made during one of our store visits. And just a footnote to this, while we looked around the Newcastle store for our replacement sofa, we came across our first damaged sofa for sale described as “Ex Display” You couldn’t make it up!!”

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Posted 5 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews