Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 26th October 2024

566

Anonymous

Anonymous // 01/01/2019

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“I love this company and their range of high quality products”

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Posted 6 years ago

“Prompt delivery and high quality ite, can?t really ask for more”

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Posted 6 years ago

“This is the 3rd lot of sofas we’ve had from the Newcastle upon Tyne branch, each lot were a different lot due to poor workmanship by manufacturer. On the 1st lot the woven material started fraying within itself after a short time, the 2nd lot was leather and lasted just over a year when I decided to freshen it up by using the leather care kit given by Barker and Stonehouse, following the care kits instructions by the letter. No sooner I had gently rubbed the initial cleaning stuff off as per instructions the colour started to come off onto the cloth. I tried another piece to find the same thing happening, then another. I then give up and contacted the store. They asked me to send a photo of the problem and of the cleaning cloth, which I did. They then sent a technician out who also took photos and told me they’ll contact another party to help find out what had happened. It works out that the manufacturer hadn’t sealed the colour in and they’re surprised it hadn’t come off onto our clothing, which it hadn’t. We were told to visit the store to select another suite, which we did and now find on buying Natuzzi sofas, supposedly a good make, the colour has come off the end of the arm and seats have sunk, this is just after 1 year of use! That’s 3 lots of 2 sofas and everyone has had problem, not of our making. Barker and Stonehouse have sent a technician-we were told it would be a Natuzzi technician but was from their own maintenance side and was very curt with us and more or less calling my husband a liar saying he didn’t change seats when sitting, which he did every time. We are both pensioners and are angry at Barker and Stonehouses’ attitude with us, hinting it’s our fault this has happened! They are, however, as a course of goodwill going to paint/colour the arm end and plump the seats up again. I now wish I’d never heard of Barker and Stonehouse as through their rubbish quality merchandise and attitude problem, we’re stuck with inferior quality goods. Also I will add that their CS is shocking once they’ve got your money as they don’t want to know, so avoid at all costs.”

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Posted 6 years ago

“Helpful staff and good service.”

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Posted 6 years ago

“AWFUL.. lying staff. Was meant to have delivery of 3 items (including a sofa this morning) Nottingham, Giltbrook branch. The sofa didnt arrive in the order, I called to find out and was tried to be fobbed off no one was in till 12 to deal with my order. When I tried to explain what was going on she wouldnt listen, I asked if I could explain, she wouldnt let me and hung up on me. I called back 22 times before someone answered again asked to speak with the manager, was placed on hold then told to ring off. Had to call the official B&S complaints team to get a call back from the manager who told me his staff have informed him I was abusive and swearing. I have never swore on a call in my life!! This has completely ruined shopping there again for me”

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Posted 6 years ago

“Very easy to order on-line. I was contacted to arrange delivery time which was nice and quick. The delivery guys arrived on time and were really helpful to bring in and help me unpack and position my rug and furniture and even took away the wrapping without being asked. The products themselves are excellent and just as I hoped based on the photos and details on the website.”

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Posted 6 years ago

“We bought 2 sofas from the Leeds store we have never bought anything from barker and stone house before, all went well delivery went well with in 3weeks which was good as we where going away for the winter delivery was the end of October 2017 . So we sat on it for a week before we went away. Came back in March l noticed one of the bottom cushions where twisted, l started checking the other cushions and found something sharp on the base of one of the sofas. I got in touch with their customer service department the sent someone call Richard out he said the cushions where okay but took a staple out this was the sharp object l wasn’t happy with cushions more than one was doing the twisting thing Richard came back took picture to see the twisted cushions you had to sit oppersit sofa he took the picture from above l said you need to sit down to see the twist he said the cushions where fine l disagree so he wanted to see how l sat on the sofas l said l turn it over every week and when the grandchildren have been he tried to imply that my grandchildren had done it ,l had just about lost it by then he was so so patronising never been treated like this in all of my 62 years l was so annoyed l just about frog marched him out of my house .just wish l had read this page frist l put the pictures on Facebook to worn others This is from Linda Kellett”

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Posted 6 years ago

“Excellent ,that's all I can say”

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Posted 6 years ago

“17 years ago we lived in house in Stokesley N. Yorks. Its was a beautiful house & thanks to having a good job, it was happily fully furnished by Barker & Storehouse and was n absolute pleasure to live in. We then had to move to Scotland for work and now after 17 years we have returned to our favourite market town of Stokesley once again to retire. Again to complete our new home we purchased two new settees from what was our favourite furniture shop (Barker & Storehouse) actually in Nov 2017. The units arrived in May 2018 and were terrible with the hide covering all slack & flapping, the rear spring digging in your back when you were sat and the cushion covers totally the wrong colours for our new living room. I did complain to B&S and asked to return the settees which they refused. So some months later a Technician arrived. He fixed the slack on the settees but could do nothing about the spring. So as the customer support was so bad I offered to close the whole issue and live with what we had if B&S would replace the cushion covers we requested. The reply was they had identified there were two colours for these cushion covers Barley something and Barley something else and the wrong box had been ticked so they would contact the seller to have them replaced. They did come back telling us they could replace at a cost of £880 for the four cushions, so needless to say when I picked myself up from the floor I once again complained resulting in a new offer from B&S (as a good client gesture) to purchase the same covers for £350. which I obviously refused and since all communication has stopped, so we are stuck with something we really don’t want. Needless to say I’m so sorry for B&S which used to be such a great family business as we could have easily compromised, simply by supplying a new set of the correct colour cushion covers but looks like this was a “NO”. Accordingly it now seems B&S manage themselves as a typical we have your money now on you bike and sod off and it’s just so sad they have sunk themselves by joining the terrible rat race.”

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Posted 6 years ago

“We buy all our furniture for B&SH, you can definitely see the quality is far superior than other places and everything feels like it will last (and all our things have). No complaints, great customer service and we look forward to our next purchase.”

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Posted 6 years ago

“Excellent product. They really helped me with finding the right delivery date which worked for me and the delivery guys kept me informed of when they would turn up and were really friendly. Thank you, I love my new coffee table”

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Posted 6 years ago

“Always great service in store & delivery guys are pleasant & professional.”

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Posted 6 years ago

“Absolutely disgusted with the way we have been treated. Barker and Stonehouse have been nothing but obstructive in resolving this issue. We spent more than £2000 on a table and chairs which we viewed in the Gatehead Metro Centre branch. When we received our table it had huge manmade grind marks in the top of it and was nothing like the one we saw in display which had a relatively smooth, natural wood surface. We were told that all the warehouse stock were also full of gouge marks so we asked if we could purchase the display model and were told we could. We then spent many phone calls and emails and 70 mile roundtrips to the store to try and sort this out. 3 weeks later we were told we could NOT have the display model because the manager at the Gateshead store would not let us. The Salisbury table in the store does not reflect the table you will receive, so beware if buying one. This is appalling treatment of your customers. Clearly Barker and Stonehouse do not want to sell furniture. We are now waiting to get our money back.”

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Posted 6 years ago

“The bedframe looks great, so pleased with it. It was delivered quickly and within the delivery window. Delivery men were courteous and efficient - what more can you ask for! Well done Barker & Stonehouse”

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Posted 6 years ago

“Dining Table was delivered and assembled on time and in perfect condition, thank you!”

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Posted 6 years ago

“I bought four large items. The customer service team were excellent in helping amend an order, and the delivery team were extremely professional too. They assembled the dining table, levelled the feet, and removed all the packaging. Couldn?t have been more helpful!”

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Posted 6 years ago

“We are regular customers and we love the service in store from the team. The products are amazing and offer a wide range to suit all budgets. Just wish our budget was bigger so that we could come back more!!”

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Posted 6 years ago

“Beautiful bedside cabinet simple to order and the delivery was great, good communication from all.”

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Posted 6 years ago

“Delivered really quickly and the quality of the baskets is fab”

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Posted 6 years ago

“Easy collection easy order and great quality bed.”

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Posted 6 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews