Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 26th October 2024

577

Anonymous

Anonymous // 01/01/2019

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“The bed is just as we wanted it to be it looks good and it is so comfortable just so lovely”

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Posted 2 years ago

“Products are excellent but the customer service requires significant improvement.”

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Posted 2 years ago

“I never received my item because the in stock date kept being pushed back. I eventually asked for a refund and received the wrong amount.”

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Posted 2 years ago

“VERY happy with my leather chair!”

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Posted 2 years ago

“Great quality product which I love. Would buy from B+S again.”

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Posted 2 years ago

“Very happy with the quality of the product. The only issue was a long delivery date which was expected however this was subject to even longer delays after the product had been paid in full.”

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Posted 2 years ago

“Missing items and wrong colours. Shocking customer service followed by further error in second delivery with wrong colour”

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Posted 2 years ago

“Couldn’t keep track of items because they took so long to arrive and came in different shipments. Still don’t know if we received everything as they arrived without product names on them and there were no images on the confirmation email.”

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Posted 2 years ago

“I had a problem with one of my leather dining room chairs and Barker and Stonehouse insisted on changing them all. Excellent service, thank you!”

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Posted 2 years ago

“Poorest quality chairs I’ve ever seen. Different colours, different heights half broken.”

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Posted 2 years ago

“Beautiful dining table and excellent service. Item delivered on time, to my room of choice, assembled and positioned exactly where I wanted it. Couldn’t ask for more.”

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Posted 2 years ago

“Took a long time to arrive but I’m very happy with my clock. It is very stylish and makes a statement”

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Posted 2 years ago

“Good customer service”

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Posted 2 years ago

“The delivery drivers were very good put the sofas together and removed all packaging”

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Posted 2 years ago

“Delayed delivery, Broken item, Poor response. Took involvement with Resolver to get my refund. Dreadful.”

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Posted 2 years ago

“Telephoned Hull branch to enquire regarding sale item. Was advised quickly about the nest of tables we wished to purchase and went to collect next day. Efficient and helpful information was given to make the purchase.”

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Posted 2 years ago

“Lovely table as described, good communication”

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Posted 2 years ago

“Table is beautiful but the top of scratches very easily. Would not recommend as a daily table to use.”

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Posted 2 years ago

“Excellent service Would shop with you again”

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Posted 2 years ago

“Dining room chairs were delivered promptly and efficiently. Instructions were easy to follow. Lovely quality chairs.”

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Posted 2 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews