Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 26th October 2024

577

Anonymous

Anonymous // 01/01/2019

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“Not the experience i have been used to . poor service in store long delays in delivery, promises of compensation not honoured offers of loans of furniture until my order arrived, nothing resembling my order, just an overall unpleasant experience eg this review addressed to my surname and spelled incorrectly.”

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Posted 2 years ago

“I was very stressed after sofa would not fit into apartment. Staff were amazing, went back to store to reorder a split sofa, could have not been more helpful”

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Posted 2 years ago

“Have some great stuff”

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Posted 2 years ago

“Waiting for my furniture 19 weeks after ordering. Originally promised before 12. Compensated 5% of cost for this. Finance agreement was wrong twice, the first time noticed by the aftercare team, the second time I noticed it. Hoping the furniture itself is perfect because that is the only thing stopping me from cancelling the order altogether.”

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Posted 2 years ago

Hello, Thank you for your review. We deeply apologise for the additional delays and issues with your finance agreement that have occurred regarding your order with us, we do understand the frustration this must cause. I can see your order is scheduled for delivery this week, and we do hope you are happy with your purchase. If you are not entirely happy with your items once delivered, please don't hesitate to contact our team on 0333 010 2353 who will be happy to help. Kindest regards

Posted 2 years ago

“We purchased a nest of tables from the Birstall Leeds store and the service from the salesman Liam Evans and the guy at the collection point was very helpful.”

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Posted 2 years ago

“Very good. Excellent service.Delivery men John and Michael from Blaydon very efficient and polite”

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Posted 2 years ago

“We recently had a delivery from Barker and Stonehouse and both Andy and Alan were extremely professional. They both took their time to ensure the dining table and the Ullswater sofas were put together and positioned these in the relevant rooms. Thanks GS (Huddersfield) .”

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Posted 2 years ago

“Instore service very good indeed, delivery team good.”

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Posted 2 years ago

“We would like to thank everyone involved with what we bought at Barker & Stonehouse up to getting are furniture delivered we are so happy with are furniture we love it. So thank you once again for all your great service”

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Posted 2 years ago

“Good experience all round. We dealt with Valentina (sorry may not be the right spelling) in the Kingston store and she was really helpful. We ordered some chairs and they arrived a little before time which was good and when they were delivered the guys unpacked them in the van then brought them into the house in a soft bag to prevent damage. Two advantages, you can inspect the chairs to make sure they're OK and there is no packaging to dispose of.”

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Posted 2 years ago

“The whole experience from ordering to delivery was great. We’re really pleased with our new sofa and chair - super comfortable and look really lux. Thanks again to Simon at the Leeds store, and the lovely delivery guys from Middlesbrough”

Barker and Stonehouse 5 star review on 26th August 2022

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Posted 2 years ago

“Our original order of an ercol nest tables was damaged by an external courier. Barker & Stonehouse were professional, helpful and their customer service excellent. There own drivers collected the items and delivered replacement tables , bringing them into my home individually so we could check them Would thoroughly recommend. Wonderful to receive good old fashion service . Thank you”

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Posted 2 years ago

“I placed 3 orders with Barker & Stonehouse since the start of 2022. Unfortunately, there are been issues with each order as a result of errors made when the order was placed with the manufacturer (one sofa instead of 2 ordered in January) and currently awaiting a replacement sofa which is expected to be delivered in October. All of the orders have had delays and I would strongly urge B&S to be more transparent with delivery timescales. For example, I ordered wardrobes and bedside tables which were at the handlers warehouse at the end of June but weren't delivered, after a complaint, until 24/8.”

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Posted 2 years ago

“Delighted with the service, quality of products and delivery.”

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Posted 2 years ago

“Despite having issues with a wardrobe this was resolved, manly due to excellent fitter Prince who is a credit to the company”

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Posted 2 years ago

“Really nice chairs, highly recommend just took a while to get delivered (was not the 10 working days it said when checking out).”

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Posted 2 years ago

“Furniture delivery rescheduled on 4 occasions as the quartz dressing table was found to be damaged on 4 separate occasions, so order cancelled.”

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Posted 2 years ago

Hello, Thank you for your review. We deeply apologise for your order arriving damaged on numerous occasions, this is not the level of service we aim to provide and do understand the frustration this must cause. I will be forwarding your comments to the relevant teams, to ensure quality checks are taking place prior to deliveries. Again, we would like to apologise and we do hope you allow us to better ourselves with any future orders. Kindest regards

Posted 2 years ago

“Lovely sofa and chair, very comfy – early days, but so far so good. Delivery was great, the men were very careful”

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Posted 2 years ago

“From the start of ordering my new sofa and chairs the service I had from Barker and Stonehouse was faultless. All their salespeople were very polite and helpful”

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Posted 2 years ago

“We were happy about our purchase. The marble top was cracked when that’s delivered. The customer service have been on top of the issues and arranged a replacement for us as soon as they could. Really appreciate what the team had done!”

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Posted 2 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews