Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 26th October 2024

566

Anonymous

Anonymous // 01/01/2019

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“Had nothing but great service from this company. Easy returns and great communication. Had a slightly bent leg on a unit but still usable in where we were putting it but didn?t want to return and wait for another so asked if they would discount and that was no problem. Have bought multiple pieces from them and would definitely recommend”

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Posted 3 years ago

“Good quality rug at a fair price. Good communication and prompt delivery as specified. What more can you ask for?”

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Posted 3 years ago

“Very helpful customer service. Ordering was hassle free .”

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Posted 3 years ago

“A pleasant place to shop with kind and helpful staff”

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Posted 3 years ago

“Purchased the low end Charlie bed , excellent high quality bed. Easy to put together. Will buy more from this range.”

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Posted 3 years ago

“Excellent customer service, had a slight issue with a product i bought arriving with some transport damage. This was resolved very quickly.”

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Posted 3 years ago

“Fantastic service throughout! Easy to navigate website, and after sales/customer service excellent. Very friendly helpful staff when arranging delivery of my purchases. Excellent quality products, love my purchases (dining table and chairs, sofa, clock and framed prints) which look great in my home! Couldn't be happier!”

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Posted 3 years ago

“I ordered my vase in May, very straightforward, and it was delivered about 2 weeks later. I had designated it to be left inside my porch and was slightly disappointed that it was left outside and so not in a very safe place. The vase was as expected but was in an enormous box which I felt was much larger than it needed to be.”

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Posted 3 years ago

“Nothing to say really except we ordered 4 chairs they came VERY quickly delivered when promised. Unpacked a little while later built and they are very nice.”

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Posted 3 years ago

“Wonderful shop, brilliant staff and fantastic range of furniture”

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Posted 3 years ago

“We ordered our garden furniture were given a delivery date and it came on time. On the one occasion I had to contact customer services the girl was extremely polite, friendly and helpful. The two lads that delivered our furniture were equally friendly and put the furniture where we wanted it. We haven?t unpacked yet but if our experience so far is anything to go by I?m certain it will be fine.”

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Posted 3 years ago

“Bought most of our furniture from Barker and Stonehouse because the quality and ethics behind manufacturing are amazing. And so is the customer service. Whenever we needed any support we got what we needed and more straight away, without any hassle. Can highly recommend.”

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Posted 3 years ago

“Really great website ,found the bench I was looking for at a good price . Great communication regarding delivery and delivered safely and well packaged by two lovely guys, to my desired room.”

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Posted 3 years ago

“Always try and use barker and stonehouse as they say IS YOUR HOUSE A BARKER AND STONEHOUSE MY HOUSE IS ??????????”

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Posted 3 years ago

“Review all ready sent”

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Posted 3 years ago

“Fantastic Customer Service all round. Plus I had to ring round 3 stores to locate a product and every staff member I spoke to was polite and very helpful.”

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Posted 3 years ago

“Love B&S products. Great quality, bought from them many times and never had any issues or problems.”

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Posted 3 years ago

“The delivery guysDave A and Mattywerefriendly and professional.Both with masks. They found out which room I wanted my delivery left in, and carefully carried it through. They let me know in advance what time they would arrive, and did so as promised. Truly professional and easy purchase from start to finish. Love my chairs too.”

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Posted 3 years ago

“All good Kept informed regarding delivery Jon & Kyle (Middlesbrough) were prompt and considerate Love the hanging chair”

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Posted 3 years ago

“Product price, quality and design etc are 5 stars.... love them. Delivery and service around the delivery 3 stars.... hence combined 4 star rating. I only received 2 of the 3 bar stools. Phoned to ask why and was told the other bar stool was coming from a different location/warehouse.... I shouldn't of had to phone and ask this.... it should have been made clear to me as whilst not an issue, the lack if communication meant addtional effort from my behalf.”

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Posted 3 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews