Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 26th October 2024

566

Anonymous

Anonymous // 01/01/2019

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“I recently bought a settee and two storage units from Barker and Stonehouse for my daughter?s new flat. We are very happy with the furniture and the services we received. The staff at the Nottingham store were very helpful and friendly. The delivery on a day we agreed went smoothly. The second storage unit I picked up from the warehouse (Nottingham). Again staff were very helpful.”

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Posted 6 years ago

“Although we returned our items it was nothing at all to do with the quality unfortunately they just didn?t fit in the room properly. There was no quibbles on returning them though and customer service was great.”

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Posted 6 years ago

“Awesome experience with barker and Stonehouse - ordered the san Quentin table with matching bench and leather chairs, managed to get the bench and table from the outlet store for a great price. Communication was all via email with a lady called Lauren Poulter who couldn’t have done more to help me get the best prices and add extra things to my existing delivery to save on delivery costs. She really was outstanding and very friendly from the start right up to helping me when the delivery was running slightly late (just by half an hour). Delivery men were fab, constructed everything and the quality of the furniture is great. Couldn’t complain about anything. Thank you.”

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Posted 6 years ago

“Great choice of furniture in Newcastle store, delivery sorted quickly and arrived when they said it would, great service.”

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Posted 6 years ago

“Easy online order and quick delivery.”

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Posted 6 years ago

“Disappointed that the website is not always accurate (eg allowing you to order and take payment for something that isn?t in stock and is discontinued). However store staff and customer service callers are consistently polite and helpful, and have always rectified problems if they have occurred. The quality of items is always high.”

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Posted 6 years ago

“No grumbles. Kept informed about my order and delivery. When I picked up from store all went smooth and everyone we dealt with were friendly and professional”

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Posted 6 years ago

“Excellent customer service - I had a faulty sofa foot replaced and even after I had received it, I had a follow up call so ensure everything ok”

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Posted 6 years ago

“Beautiful pieces of furniture. All delivered on agreed date.”

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Posted 6 years ago

“Great service in store and from the delivery team (despite an awful driveway). Couldn't ask for better service :)”

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Posted 6 years ago

“The service and product are excellent. From point of purchase to delivery the company kept me informed and it was delivered on time as promised. I would recommend them to anybody. Mike”

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Posted 6 years ago

“I find the staff in store very helpful and knowledgeable and the website easy to manage. Good updates on delivery timescales etc Slight issue with wrong colour feet / missing cushion on recent delivery that delivery staff flagged but customer service has not followed up - still dealing with this.”

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Posted 6 years ago

“I really love Barker & Stonehouse as it offers something different. My latest purchase was a lantern floor lamp. Looks fantastic with my nautical furnishings .”

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Posted 6 years ago

“Good service apart from waiting at the collection point for ages”

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Posted 6 years ago

“Worth the money extra money for the quality products and easy service”

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Posted 6 years ago

“I have been buying furniture in this store for last 5 Years and service has always been very professional and helpful. Finishing touches in terms of delivery very professional, on time and accommodating. Online site very intuitive , user friendly. I?ll be coming back for more furniture in the future, as this has now became my favourite furniture store.”

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Posted 6 years ago

“Very friendly and helpful staff when asking about the item we bought”

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Posted 6 years ago

“Can?t fault their customer service.”

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Posted 6 years ago

“Ordered a set of dining chairs and a small sofa chair to be picked up from the Gateshead branch on separate occasions and both times the member of staff who brought me the goods helped to inbox the items and fit them in the car. Would have given 5 stars but for the fact that I had to get them delivered to the store as I wasn?t willing to pay the ?50 delivery charge- this is disgusting!”

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Posted 6 years ago

“Very happy with the purchase of two bedside tables and the customer service”

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Posted 6 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews