Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 26th October 2024

566

Anonymous

Anonymous // 01/01/2019

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“We are delighted with the items we ordered, as we always are from Barker and Stonehouse. The delivery was speedy and exactly at the arranged time. The delivery staff were as professional as the store staff.”

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Posted 7 years ago

“Excellent delivery, excellent products”

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Posted 7 years ago

“Good quality and polite”

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Posted 7 years ago

“Good help in finding the right furniture i was looking for, discussed my needs and flexible in approach. More than happy with service. Only observation is sales team slightly disconnected in different departments of store but other than that great service.”

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Posted 7 years ago

“Best price around, have not collected purchase yet, but looking forward to it”

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Posted 7 years ago

“Easy to order; delivery as promised and completed very professionally.”

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Posted 7 years ago

“Bought two bar stools recently in the sale on-line.Good value for money and very pleased with them. It was not clear when I ordered them that they were not stock items and had to wait just over a week for a message to collect them from store which was disappointing.”

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Posted 7 years ago

“Great value for amazing furniture and communication about my order was very professional and organised. Will definitely order more items.”

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Posted 7 years ago

“Quality of products always first class with B&S. ?49 as standard delivery always seems a bit steep though. Easy to buy online. Staff usually very helpful in store.”

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Posted 7 years ago

“Ordered white crockery set and this was delivered quickly and well packaged well done B and S!”

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Posted 7 years ago

“As above, the quality of the product I bought which was 4 leather dining chairs was superb, customer care side of the process was spot on too, attentive and professional.”

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Posted 7 years ago

“We were able to see what we wanted easily on the web site. It was straight forward to order and it was delivered in a safe timely manner.”

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Posted 8 years ago

“I ordered a nest of tables in the sale. They arrived earlier than expected and they are really nice and fantastic quality. I was also impressed with the collection process.”

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Posted 8 years ago

“Ordered online and delivered very quickly. I had one slight problem with a foot pad missing from one of my chairs but it was resolved very quickly with a phone call and spares sent by post”

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Posted 8 years ago

“Good quality and well designed and the delivery service was excellent”

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Posted 8 years ago

“Very impressed. Our item was out of stock, but we were kept informed by telephone, on several occasions, from a very polite customer service department. Will use again.”

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Posted 8 years ago

“When the shop floor staff mistakenly advised us delivery would be within 10 days for 2 single beds, the back office customer service team went out of their way (one lady in particular, unfortunately I didnt take her name) to ensure we received our order ASAP and not the 2 months we were informed when we placed the order on line. Thank you so much, the beds are here and out daughter is thrilled with her new room.”

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Posted 8 years ago

“Bought six leather dining chairs, good quality and very comfortable.”

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Posted 8 years ago

“Saw item in a different shop who had a 2 month wait for delivery, found on Barker and Stonehouse and was delivered within 2 weeks. Ordering was very easy, kept up to date with order details and even was asked if a delivery date was convenient! My furniture was delivered by 2 pleasant chaps who were happy to bring it through the house to the room I wanted it in. Overall extremely happy with the service and quality of the goods, highly recommend.”

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Posted 8 years ago

“Every time we buy furniture from Barker and Stonehouse I know the quality of craftsmanship is the of the highest standard and this why we return time and again.”

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Posted 8 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews