Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 26th October 2024

566

Anonymous

Anonymous // 01/01/2019

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“Bought a wall clock, looks even better in real life!”

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Posted 5 years ago

“Quick delivery, love the product. Would definitely buy from here again. Delivery men were really good too and helped set it all up!”

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Posted 5 years ago

“Absolutely diabolical. After ordering several items of bedroom furniture one of which was a dressing table, I waited for 4 months until delivery for this item. After a few weeks the paint started to flake and I contacted customer services and sent images and they advised they would repair as a goodwill gesture?! An appointment was made for 2 weeks time and after waiting in all morning a person from Homeserve turned up to repair the item. After confirming that the paint should not be flaking and I was right to complain he came downstairs 15 mins later to explain that he did not have the correct paint? He advised they had just taken the contract on with Barker and Stonehouse and then explained that the light paint was too light and the dark was too dark and scuttled from my home. My husband was present at the time and heard the conversation and we both agreed his behaviour was bizarre. Barker and Stonehouse then contacted me the next day to explain the flaking paint was my fault and they would not repair the item. I explained my absolute disgust in them as a company and in the complete and utter umprofessional behaviour of both Barker and Stonehouse and Homeserve. The person who came out to repair the item stood in my home and blatantly lied to my face. I wrote to their Head Office complaints department and was offered £50 off any further purchase. I have contacted the furniture ombudsman and I am pursuing them through Trading Standards as this situation is completely unacceptable. Barker and Stonehouse have claimed the Homeserve report is independent even though they have paid for it which is ludicrous and given the other reviews I am far from the only person who has been subjected to this charade. The product is not fit for purpose. I urge anyone considering buying furniture from them to go to a reputable company who are renowned for their customer service and product. This company charge extortionate prices for substandard quality.”

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Posted 5 years ago

“Thank you to John and Gary with our delivery today. They were both very helpful friendly and efficient with a vey heavy and awkward piece of furniture.”

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Posted 5 years ago

“Saltdean East Sussex Had to wait ages for the chef. Then wait again for gravy which was thick, stodgy and luke warm. Out of the 5 members of staff there 3 of them looked miserable as sin. They couldn't be bothered to do anything attitude. The ice cream machine was runny and then ran out. Won't be going back.”

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Posted 5 years ago

“Used click and collect. The order process was user friendly wthl great descriptions of product. The team at Metro Gateshead were very welcoming and helpful carrying the table and chairs out to the car. Love the product!”

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Posted 5 years ago

“The advertainment says is your home a Barker and Stonehouse Home, well our is my whole family love the furnishings from B&S all the Bedrooms rooms, Dinning Room, Lounge and even my Man Cave and Home Office has furnishings and light fittings from B&S. Great quality products. The staff at the Knaresborough shop are very courteous and helpful and delivery team that deliver and sometimes build the furnishings (Beds) are brilliant.”

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Posted 5 years ago

“Stool was very nice, looks good, easy assembly, very friendly helpful service in store”

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Posted 5 years ago

“Well it is a shame that you have to leave 1 star, not happy at all with their customer service department, I phoned today regarding a problem with peeling paintwork on some bedroom furniture, absolutely no help at all, all I can say is stay clear, they charge top prices for the goods and supply poor quality items, this is not the first time I have had problems with their products !!!”

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Posted 5 years ago

“Always a pleasure buying items from Barker and Stonehouse. On this occation my item was damaged on delivery however on reporting it everything was resolved the same day. Brilliant customer service great products.”

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Posted 5 years ago

“Immensely happy with my new sofa! The fabric is a luxurious deep velvet and the architectural cushioning gives an edgy feel. Barker & Stonehouse give a slick streamline service with SMS notifications on updates for your order.”

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Posted 5 years ago

“Ordered my table on line after viewing in store. Was delivered on time by two very polite drivers, they assembled my furniture and took all rubbish away. Brilliant service”

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Posted 5 years ago

“ALWAYS HELPFULL STAFF, FREE DELIVERY (AND QUICK) LOVE QUALITY OF FURNITURE, ALWAYS TOP NOTCH”

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Posted 5 years ago

“Staff very friendly in store and willing to help with whatever we needed. Took the item to the front of the store so we could collect in the car with ease. Item is amazing and matches the rest of our Navajos bedroom furniture. Such great quality.”

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Posted 5 years ago

“Picked up purchase from Nottingham warehouse where we found excellant staff that let us use their toilets. Bought from Barker and Stonehouse as was best price. Very good all round.”

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Posted 5 years ago

“Love Barker & Stonehouse & the bar stools do not dissapoint.”

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Posted 5 years ago

“We ordered our dining table and chairs to collect from Blaydon. Couldn't have received a better service !”

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Posted 5 years ago

“Saw some furniture in store but weren?t sure. Ordered online the next day. Pretty good communication via text which advised delivery week. Then got a text within a week giving a day, then a text on the day with a two hour window. Delivery was about 40 minutes beyond time. Drivers delivered and assembled the furniture efficiently. All in all a good service. Total time from order to delivery was less than three weeks.”

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Posted 5 years ago

“A straight forward on-line purchase. Delivered on the day notified albeit 3 hours before expected delivery slot i.e. at just before 08.00 instead of sometime between 11.00 and 13.00. Fortunately we were ready to receive the delivery.”

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Posted 5 years ago

“Good service, item delivered on time”

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Posted 5 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews