Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 26th October 2024

566

Anonymous

Anonymous // 01/01/2019

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“Furniture…buyer be warned QUALITY CHECKS NOT CARRIED OUT OFFICIALLY TOLD BARKER AND STONEHOUSE HAVE STOPPED CARRYING OUT QUALITY CHECKS ON FURNITURE BE AWARE OF THIS BEFORE YOU PART WITH YOUR MONEY ... THIS WAS TOLD TO ME TODAY BY A MANAGER WHOS NAME I CANNOT PUT ON THE SITE.. ITS OFFICIAL ... SO BUYER BEWARE.. My table was delivered with the brass base full of dark marks all over the brass base and even a dent at the top . I didn't unbox the table top I daren't look at any more of the item. I am completely gob smacked at the appalling condition and how it could have possibly passed their quality checks to be released for delivery.!! Later found it didnt have a check!!! So now I have a big table top unwrapped on my lounge Floor, a table base that looks like it belongs in a skip, and my old table which was 10 times better was collected for charity yesterday, so now have no table at all, Buyers be warned!! I have notified barker and stonehouse, and also advised I will be putting a review up ..they didn't care.. not heard back yet-UPDATE never heard..so after calling again and speaking to 4 people NOW told ... Barker and Stonehouse do not carry out quality checks before furniture is delivered due to covid... BUT it is ok for the customer to be put out by having furniture delivered unchecked first, and then having to have delivery men in their home twice as replacement is needed, also have the upset trauma, and timewaste!!! And was told by a manager customers are supposed to be told that the furniture will not be quality checked... well i definitely was not told!!!! also I am told by a manager that its ok complain but the ombudsman wont offer more compensation than us... i was refused a delivery refund and offered 100.00 compensation... bear in mind a took a day off work, arranged for people to come around to assemble the table... large marble top, very heavy, waited ages for it... got to wait till next week now for a replacement, gave my old table to Sue Ryder which was 10 times better, left with no confidence that the replacement table with be fit for purpose or quality checked will be checked... although I am told that this time it will be, have all the inconvenience, time waste, stress, tears, as well as having to send in photos twice, ring twice, speak to four people in all. it has ruined my day and I will personally never ever buy from this company again... and I am told from a manager ... its ok complain... and we are not obliged to carry out quality checks... REMEMBER THIS WHEN CUSTOMERS ARE PAYING YOU THEIR HARD EARNED MONEY BARKER AND STONEHOUSE”

Barker and Stonehouse 1 star review on 7th January 2022

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Posted 3 years ago

“Our new sofa & chairs from B&S is due to be collected in Jan and fully refunded due to the attrocious workmanship..inconsistant filling, wobbly stitching, feet not fitting, nothing is symetrical, sofa dips down on one side as do the chairs. Worst though was the realisation that this 'quality' furniture is made from chipboard! Internal frame split on chair with broken wood inside. Nearly 4k worth of goods! Customer service was appalling, never rang us back that is until we asked for a full refund. A lot of these high street furniture stores goods are now made in China/Europe, mass produced using cheap materials on conveyors. Would not recommend”

Barker and Stonehouse 1 star review on 3rd January 2022

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Posted 3 years ago

“Nightmare experience from the start. Delivery dates changed several times from 1 month initially to 4 months. When finally available shirty customer care rep gave us one date for delivery and told us to take it or leave it or delivery will be next year! Customer care line is atrocious frequently get cut off and staff tell you what they think you want to hear but do not follow through with actual action after the call. Ordered 6 items of bedroom furniture total £4000 value. 2 of the 6 items were damaged on arrival and now have to wait a total of 3 more months for one of them to be replaced. Told us to dispose of one of the items (a mirror) as we saw fit as we had sent photos of all damage on unpacking. When new mirror delivered driver insisted we hand over broken mirror which had been disposed of! Again time wasted with customer care straightening the issue out. New frontier wardrobe was damaged on arrival and not of the quality expected for the price. Paid a joiner to assemble it. He pointed out that the damage caused was due to poor build quality rather than rough handling. Also he had great difficulty assembling it as many of the fixing points did not line up acceptably.. assembly instructions also poor with a complete section missing. On the whole a very dissapointing and stressful purchase with another 3 months to wait before it is likely to be concluded.”

Barker and Stonehouse 1 star review on 16th December 2021

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Posted 3 years ago

“Incorrectly labelled items. Orderef a natural colour coffee table... Received a black one took over 10 days for the replacement to be delivered which was dinted, chipped and stained. We are so annoyed and we got it discounted however, if we had paid full price I would be fuming. Barker and Stonehouse is an expensive store but the quality of the item delivered (regardless of whether it was reduced or not) is shockingly bad! Oh and if you are lucky the customer service people might not put the phone down on you!! The delivery drivers are wonderful though, friendly and helpful. They really are the saving grace for b&s.”

Barker and Stonehouse 1 star review on 1st December 2021

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Posted 3 years ago

“Had delivery of sofas this week by Decky and Ian smashing lads couldn’t have been more helpful. Delivered on time. Polite and curtious all flooring covered with protective covers.”

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Posted 3 years ago

“This company is pretty much the same as others regarding sales but this one stands out because of their after sales. Well done for the way you dealt with my issue, thank you. Jo East Yorkshire”

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Posted 3 years ago

“We order 4 stools August 10th, finally received them last 6 weeks ago 2 had to be sent back due to bring the wrong fabric that was requested. We are still awaiting the 2 correct stools. Every time I call I'm given the same response "I'll contact the warehouse and call you back" still waiting for the call back. Customer service is atrocious.”

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Posted 3 years ago

“Our order for a sette and chair was made in May 2021. We were expecting it in August. Three changes later to delivery times and the latest date is October 2021. I'm not impressed at all.”

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Posted 3 years ago

“Excellent quality furniture, arrived within the stated time and competitively priced.”

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Posted 3 years ago

“I visited the outlet store, Cannon Park Middlesbrough yesterday with a colleague. We purchased a dining table and chairs and can say the service was exceptional. I did not catch the male assistance name but nothing was a problem to him. Well done !!!”

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Posted 3 years ago

“Right from the start of my purchase I was kept informed about when my sofa would be arriving. I had numerous phone calls to inform me of delivery and on the day also. The team who delivered were very professional and the sofa was perfect. Thank you.”

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Posted 3 years ago

“Excellent quality and service”

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Posted 3 years ago

“Reasonable price and quality is really very good. Unfortunately the furniture did take 4 months to deliver due to covid but we were kept well informed! The furniture was purchased as ?fully assembled? however it came in 3 boxes with around 15 pieces - not a problem for us but may not be as easy for others! All round, great! Would highly recommend”

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Posted 3 years ago

“An absolutely beautiful piece of furniture. A very solid desk. Very easy to assemble.”

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Posted 3 years ago

“Got great advice and updates for the delivery date. Super easy to arrange delivery for new location. Brilliant service.”

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Posted 3 years ago

“Excellent service from start to finish”

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Posted 3 years ago

“Became available for delivery about three weeks before expected. Great item and great service. Delivery team were superb. Thanks.”

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Posted 3 years ago

“Excellent customer service from Stephen C/Craig D Middlesbrough. Delivered on time .”

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Posted 3 years ago

“Perfect corner chair. Looks gorgeous”

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Posted 3 years ago

“Product arrived with some superficial damage but this was sorted quickly and to our satisfaction.”

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Posted 3 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews