Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 26th October 2024

566

Anonymous

Anonymous // 01/01/2019

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“Grt b&s grt range good price”

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Posted 5 years ago

“From sofas to dinning chairs, Barker and Stonehouse sell great quality furniture... My leather sofa is 15 years old and it?s still going strong! More recently we updated our dining table and chairs - and the craftsmanship is so impressive.”

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Posted 5 years ago

“Brilliant chairs. Amazing quality. Love them.”

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Posted 5 years ago

“I bought a sideboard from Barker and Stonehouse. The customer experience from purchase to delivery was exceptional. The sideboard surpassed my expectations when l received it as was of a very high quality and well worth the price l paid. I would recommend Barker and Stonehouse without hesitation.”

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Posted 5 years ago

“Great products and helpful staff, both in store and when speaking to telephony staff about online order. Good communications.”

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Posted 5 years ago

“Generally a great experience. Staff incredibly helpful in re routing my order from delivery to Guildford store to Leeds store. Staff in Leeds store disappointing - not approachable and rather dismissive in interactions.”

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Posted 5 years ago

“From showroom to delivery, every step was efficient and friendly”

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Posted 5 years ago

“Gorgeous product, fast delivery and sensible delivery too. Contacting to tell you the week and then again to tell you the day and time so you?re not left waiting in 8am-6pm. Our table was very easy to put together and is utterly beautiful”

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Posted 5 years ago

“Recently ordered a wardrobe from this company. Not my first purchase and more than likely not my last. Always very happy with products and delivery process.”

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Posted 5 years ago

“Ordered bedroom furniture waited weeks for delivery then got delivery date and they changed it one day before delivery for another 6 weeks, leaving us without any bedroom furniture as we had got rid of all existing expecting delivery of new. Later we purchased three hanging lights to finish off our new Kitchen but all three were different. We thought we would give them one last chance a bout a wardrobe for our other bedroom and after 12 weeks they delivered and fitted the totally wrong wardrobe. Unfortunately our son who let them In didn’t know what we had ordered. We called to complain and were promised it would be sorted asap but after days we heard nothing, so went to the shop in Hove and requested a full refund. A very rude abrupt man barked we won’t refund you until we get our wardrobe back. Apparently it’s their policy, which obviously is in place because it happens a lot. We eventually came to a compromise and agreed to wait a further 14 weeks as we wanted to match our existing very expensive furniture. We were made to feel grateful to them that the said we could use the hideous wardrobe as a temporary measure till new one arrives. Barker and Stonehouse are the worst company we’ve ever dealt with and even the staff were moaning about the attitude of the company. Apparently they contact customers for them to give a review but for some reason they never sent us the opportunity to review their service. Well our review is that they sell expensive goods- they ask for most of the money up front then hound you three weeks before delivery for the balance even ringing whilst on our holiday then when they mess up they ignore you. All in all the worst service and it makes you wonder how many people will lose their deposits when they end up going bust which by their customer care means it won’t be as long as this complaint.”

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Posted 5 years ago

“Bought a single arm chair with velvet finish and it?s beautiful! Website was really easy to order and arranged to collect from our local store which was also super easy!”

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Posted 5 years ago

“Purchased a leather sofa, based on the advertising that items are British made, and branded as high quality. We chose a leather that was not available immediately, so waited for item to be made. The sofa was shipped from China, so was clearly not British made. Quality of leather was lower than expected for the price, and the overall build quality of the sofa is low. After just 3 months the sofa shows signs of wear not acceptable for the price and promised quality. I contacted customer service, who were initially very responsive and helpful but have since gone silent, and I am unhappy with the lack of resolution and disappointed in the service provided.”

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Posted 5 years ago

“Great product - always top quality and no pressure in store. If only deliveries were faster!”

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Posted 5 years ago

“Love the Hixx dining chairs we purchased very comfortable.”

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Posted 5 years ago

“The appearance of this chest is attractive and a little unusual. Eight drawers provide lots of storage and slide smoothly. My only quibble is that I had to wipe many of the drawers as there was a slight 'greasiness' in places on the insides. Fine after wiping over. Delivery service excellent.”

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Posted 5 years ago

“Best not to buy from this company if you have any commitments outside the home because, their delivery arrangements are frustratingly inflexible. When they say 'we will contact you to arrange a convenient delivery' this is not what they mean. In my case, with less than a week's notice, I was offered a choice of two weekdays as the only delivery options for an entire month. While I am lucky enough to work in a relatively flexible job, it is not always possible for me to cancel all plans at short notice and so I will apparently need to wait at least three months for a couch that claimed to be available 'within four weeks' at the time of ordering.”

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Posted 5 years ago

“FANTASTIC customer service from purchase to delivery. Nothing was too much trouble, I had a question about an item, called up and was directed to a store where a lovely lady on the shop floor went and found said item and took specific measurements. Delivery was great, kept informed all the way through of day and time slot, delivery drivers were extremely courteous and helpful and items purchased are excellent quality. Highly recommend .”

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Posted 5 years ago

“Table and chairs delivered by John and Kev. Polite men and carefully delivered the table and chairs. Only took 6 days to deliver.”

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Posted 5 years ago

“Great table. Amazing quality and good service. Particularly loved the fact it came wrapped in cardboard and no plastic to be seen anywhere ! What a nice change to the norm of filling a bin with unnecessary plastic wrapping.”

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Posted 5 years ago

“Beautiful bedroom furniture - excellent quality and worth every penny. Customer service regarding arranging delivery very good. Furniture arrived on specified day and within time slot advised. Furniture placed in position in room by delivery team. I would have no hesitation in recommending Barker and Stonehouse .”

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Posted 5 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews