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Barker and Stonehouse Reviews

4.4 Rating 2,269 Reviews
87 %
of reviewers recommend Barker and Stonehouse
4.4
Based on 2,269 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
Greater than 72%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Barker and Stonehouse Reviews

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Thank you B&S brilliant service very happy with my swing chair came a few days earlier than expected and kept informed all the way.Very helpful delivery men ??
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Posted 3 years ago
We love these tables, unusual, space saving and very on trend. Packaged very well, arrived in perfect condition and on time.
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Posted 3 years ago
Ordered two extra dining chairs, no fuss, excellent communication, prompt delivery. I enjoy shopping with this Store and the quality is excellent.
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Posted 3 years ago
Beautiful mirror & great service
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Posted 3 years ago
Would give zero reviews if I could. 15 weeks still no sofa when promised 11 weeks. Can’t cancel as you incur additional charges. Then told delivery was 7 days now being told it’s 14 days as long distant even though we’re only 2 hours from warehouse. Then told they savant stick to the 14 days and it’s going to be longer. Then told they drop the sofa on your doorstep and don’t deliver to room. One thing after another with this company. First purchase is an awful experience and the last.
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Posted 3 years ago
We looked at some length as into buying this table or one at twice the price. From the pictures it seemed obvious that the more expensive one was 3 ?planks? jointed together where as this one seemed to be blocks glued. After ordering as the table is for a kitchen diner we were disappointed that all of our order (3 different items) would not be delivered until the last one was in 8ish weeks Hey ho but in under a week we gig a call to arrange delivery of the entire order ? The delivery guys were great it was always clear that this was delivery to the door step and that was what happened. On opening the items are just well Fantastic the table particularly massively exceeded our expectations it?s just exceptional We had a very small issue with one of the fixing nuts so raised a contact form on a Sunday and I was genuinely shocked when an operator called me within minutes and shorted the issue in seconds I will definitely be back for more Thank you
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Posted 3 years ago
I've had two orders from this store. They have been high quality pieces of furniture. The delivery service has been great with clear and friendly communication ensuring delivery happens at a time suitable to the customer. Would highly recommend!
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Posted 3 years ago
Quality product, speedy delivery , fragile item well packaged
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Posted 3 years ago
Great service would have been nice to get a phone call upon arrival
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Posted 3 years ago
Website easy to navigate, clear description, check out was simply & I?ve been updated on the progress of my order at all stages
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Posted 3 years ago
Reputable Company with quality products and excellent customer service.
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Posted 3 years ago
Good quality items and prompt delivery. Value for money too.
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Posted 3 years ago
Excellent chair. No problems with delivery. Very good experience all round. Thanks!
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Posted 3 years ago
7 week wait not ideal and email to "dear price "( not my name ). I will let you know how good you are when I finally get my item. The item of furniture when it came was really nice and probably worth the wait
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Posted 3 years ago
Excellent product and service! Clock exactly as described and is perfect for our lounge.
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Posted 3 years ago
I recently bought the Ashton ottoman which I absolutely love and fits perfectly in my living room. The only thing stopping me giving 5 stars is the delivery time. I opted for click & collect due to being in lockdown at the time, 1) because the delivery charge was astronomical & 2) because it was in stock so thought I could get it straight away. Despite this I had to wait a week for it to become available and then a further week to collect it because of inflexible collection times. Bit frustrating but happy with my purchase
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Posted 3 years ago
Item as expected, good quality and good delivery
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Posted 3 years ago
On ordering my item the level of customer was excellent -all answers provided quickly and efficiently. When I picked my item up from the Eggborough warehouse, the staff could not have been more helpful and friendly. I am delighted with my drinks cabinet, it looks even better than described. I will certainly be going back to Barker and Stonehouse in the future.
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Posted 3 years ago
Superb furniture and a service to match!
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Posted 3 years ago
Well organised, courteous staff, always helpful.
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Posted 3 years ago
Barker and Stonehouse is rated 4.4 based on 2,269 reviews