Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 26th October 2024

566

Anonymous

Anonymous // 01/01/2019

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“Lovely purchase and quick delivery”

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Posted 6 years ago

“My delivery slot was quoted and on the dot of the start time the guys were at the door, gently carried the item in and were gone within minutes. Just what you want when you order”

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Posted 6 years ago

“Lovely furniture, helpful staff in the leeds store. Emailed when items were ready to collect.”

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Posted 6 years ago

“Lovely piece of furniture. Well made and exactly what we ordered. Delivered on time by a professional team.”

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Posted 6 years ago

“I bought a lovely picture for a guest bedroom , at a reasonable price . It looks great in the room . Delivery easy Thankyou . The staff in the store were really helpful . We plan to return after Christmas to buy new sofas .”

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Posted 6 years ago

“Spent a small fortune with this company good quality as always treated very well. Be nice to get a voucher or something as a loyal customer.”

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Posted 6 years ago

“Gower marble nest of tables. Great product. Ordered online delivered to store for really easy collection. Staff in-store very helpful.”

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Posted 6 years ago

“Fantastic service. Great products and I'd recommend the store to anyone!”

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Posted 6 years ago

“Having bought from Barker and Stonehouse before I was fairly confident that anything I chose would be good quality. I bought wall clock on this occasion and am thoroughly satisfied with it. Delivery was prompt and clock was well protected for delivery. Would have no hesitation in recommending B&S and will shop there again myself”

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Posted 6 years ago

“Have used Barker and Stonehouse previously. Excellent service. We have now purchased two bar stools from them. Delivery was easy and we were kept informed along the way. The stools are beautiful and such good quality. If I could afford to I would kit my entire home out with Barker and Stonehouse”

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Posted 6 years ago

“Great shopping experience at Guildford with a lovely cafe and helpful staff. Bought some Rivington blue velvet stools which are fantastic quality. Prices are reasonable for good quality products.”

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Posted 6 years ago

“Always great service and quality furniture”

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Posted 6 years ago

“No problems at all. Came when they said they would.”

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Posted 6 years ago

“We’re very upset and in dismay about the delivery of our furniture. We made an order on 27th Oct as based on their promise of pre-Christmas delivery and because we were told that items would be ready mid November. We then received a voicemail, which we still have as proof, saying that the furniture arrived to their warehouse and to call them back to arrange a delivery date. We did and the delivery was scheduled for next week, 22nd November, and we have a confirmation email from them. Today, we received an email saying that actually the delivery won’t take place until after Christmas as the furniture isn’t due to arrive in the UK until 15th December?! But they told us they had it in their warehouse ready to be delivered! So now we’re moving to our new house with no furniture: beds, mattress, wardrobe, bedside tables, chest of draws, coffee table. We went to their lovely looking shop in Leeds on two occasions, with our newborn baby, made two orders for over £4,000 and are they just lying to us now? (As new parents moving house we do have much better things to do than waste our time choosing furniture that won’t be delivered on time). We’ve lost confidence in them as a company, and it’s a shame as the furniture looked lovely and we were going to go back for more to furnish our new house! We’ve also recommended the shop to our friends who also just moved house but will need to now warn them that the company can’t be trusted!”

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Posted 6 years ago

“Saw drawers in shop, took brochure home which contained measurements, checked they fit. Ordered on line and collected from store within a week. All went very smoothly, no hesitation in recommending this company.”

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Posted 6 years ago

“Always excellent quality and a friendly delivery team to boot. Would recommend.”

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Posted 6 years ago

“Ordered on line came within 7days excellent quality. Had a little problem with a missing screws. Customer services sorted immediately Would recomend”

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Posted 6 years ago

“Responsive customer service and unique piece of furniture. There were some issues but these were resolved promptly.”

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Posted 6 years ago

“Barker & Stonehouse offered a great service. They kept us informed of delivery dates at every stage of the process, were prompt, efficient and a pleasure to deal with.”

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Posted 6 years ago

“Wonderful experience. Service in store was very attentive. The delivery men were excellent, managing to fit my delivery up a very tight stair case, even removing the door to make it possible. The assembly and packaging removal was so useful. Can?t fault the service I received”

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Posted 6 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews