Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 26th October 2024

577

Anonymous

Anonymous // 01/01/2019

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“Very good service happy with our purchase well done”

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Posted 1 year ago

“New Mattress and bed base. Good salesperson, good price, kept updated throughout until delivery, excellent delivery experience, excellent new bed!.”

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Posted 1 year ago

“There's always something goes wrong when I buy from you. Last time it was quality ( you sent me a sofa which literally had a hole in it) and this time it was delivery. Why did you quote me a lead time, which is actually the date the item is delivered to you, not to me? This is quite useless to me. At the end of the waiting period, you have some furniture, and I have ... well, nothing. Which caused me to complain, which resulted in an explanation of your supply chain process, which i honestly don't care about, at all. Just please, in future, quote me a lead time for delivery like everyone else in the world. Then I will be happy and not have to complain about a late delivery.”

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Posted 1 year ago

“Always a pleasure to buy from them. Nice choice of well-made furniture and excellent customer service. Wish every retailer has their values.”

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Posted 1 year ago

“Bought a beautiful rug and couldn’t be happier with it. The colours compliment my lounge and the quality is exceptionally good. Could not recommend Barker and Stonehouse highly enough.”

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Posted 1 year ago

“Wardrobes arrived in the time specified. Fitters were very good.”

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Posted 1 year ago

“Barker and Stonehouse are very good, they do what they say they will do and that’s a very rare quality nowadays. Their products are of a very high standard and their staff are very knowledgeable and professional.”

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Posted 1 year ago

“Communication has been totally unacceptable ordered bedroom furniture some parts were missing nobody kept me updated I had to email them the fitter came back and one of the drawers is damaged and yet again no communication. Not very happy”

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Posted 1 year ago

“Great service. Long wait but all worth it. Bought all my furniture with Barker & StoneHouse and I would buy again.”

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Posted 1 year ago

“I bought a lovely wooden stool that has such style. It arrives quickly and well intact.”

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Posted 1 year ago

“What a fantastic product! Top quality materials and very stylish. I personally wouldn’t purchase anywhere else. Delivery/fitters friendly and very helpful.”

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Posted 1 year ago

“Would have gave 5 star's if contractor had built our wardrobe's correctly didn't have the wardrobe long till it broke and had to wait another 4months till the new part's arrived in the mean time could not use wardrobe properly”

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Posted 1 year ago

“Great service very professional staff”

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Posted 1 year ago

“Excellent Customer service in store. Prompt delivery arrived when stated. Excellent delivery guys. I love my new sofa.”

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Posted 1 year ago

“All aspects of using the website and customer services were a joy. I had messed things up with my order and they couldn't have helped more. I loved their reusable sofa packaging too.”

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Posted 1 year ago

“After receiving a damaged piece of furniture we have at last received our replacements the guys who came to collect the old ones and set up the new ones were very courteous , customer service kept us informed of where we were at”

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Posted 1 year ago

“Quick delivery and great products. Very happy!”

Barker and Stonehouse 5 star review on 23rd March 2023

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Posted 1 year ago

“I do like my new sofas but had to wait four months for them and never received the swatch I ask THREE times for. When I ordered the sofas Dave was, however, very helpful.”

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Posted 1 year ago

“The worst product and customer service I’ve ever experienced. Conflicting information, numerous repairs the list goes on.”

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Posted 1 year ago

“Very pleased with the chair, find it most comfortable and it fits well in my office area. Service and delivery from B&S very good.”

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Posted 1 year ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews