Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 26th October 2024

566

Anonymous

Anonymous // 01/01/2019

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“A huge fan of Barker & Stonehouse for many years. Always on or ahead of trends with unique quality furnishings and accessories. This time I purchased wall art and I couldn?t be happier. Delivery was on time as usual with clear communication from ordering to delivery.”

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Posted 4 years ago

“Superfast delivery with great communications. Quality items and equally good after-sales service.”

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Posted 4 years ago

“Great choice, good customer service”

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Posted 4 years ago

“Easy to use website, good products just a shame our goods will now not arrive before Christmas. Order has now been delayed till end of January which is disappointing but not really there fault.”

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Posted 4 years ago

“I have purchased many things from barker and stonehouse, it has been absolutely amazing experience. Their products are brilliant. Also on line order was on time too. So I am very happy with my purchase. Thanks”

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Posted 4 years ago

“Was very impressed by the quality of my marble dining table and it was very competitively priced. Nice to buy from a British company too.”

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Posted 4 years ago

“Great products and good prices compared to other shops of similar quality. Customer service is great too. Our house is definitley turning into a Barker and Stone House!”

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Posted 4 years ago

“Fantastic service and great quality products. Will be buying more from here.”

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Posted 4 years ago

“Excellent quality chairs at a good price. Staff were communicative and helpful.”

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Posted 4 years ago

“We really like our Edgar leather chair: they look well-made and beautiful. Ideally they?d have a little more padding, especially in the back: we do need a cushion to make it comfortable. However, we are glad that we bought them, and that sustainable wood was used.”

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Posted 4 years ago

“Very happy with our purchase of the Halmstad 6 Seater Dining room table and coffee table. There was a slight delay to the original delivery date due to COVID but that is to be expected. The quality of the furniture is excellent, very well made and looks amazing. Items arrived well packaged and protected and the notification process of our delivery was spot on.”

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Posted 4 years ago

“Wall art looks lovely in my living room - marble look makes sophisticated atmosphere. I?m glad it very light weight so I could use just wall sticks”

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Posted 4 years ago

“Product came in good shape and as expected (good quality too!) and delivery was timely. My only criticism is that we ordered 2 and they came at a different timing (which is inconvenient for us) but small matter!”

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Posted 4 years ago

“Really nice product and quick delivery, the only negative I would say is that the candelabra came in a box with no packaging at all internally, so it was more luck than anything that the wires didnt get bent in transport.”

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Posted 4 years ago

“Fabulous product, fast and effective service.”

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Posted 4 years ago

“Found a great product on line. Ordering it was easy and it was available for collection earlier than original quoted. And the products purchased are really beautiful. What's not to like?”

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Posted 4 years ago

“Very happy with overall purchase. Arrived well packed, and well in time of delivery. The sofa is beautiful, and fits in perfectly with room.”

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Posted 4 years ago

“Always quality items and often something different for the discerning. Never disappointed in a purchase Reflects well on their suppliers and purchasing team”

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Posted 4 years ago

“We purchased a wardrobe in store for £1100 in July, and were told it would take 8-10 weeks for delivery (as the they do not keep stock in the UK, it's made to order in Germany). 8 Weeks came and passed and no word from B&S. After repeated calls, we were then told it would be another 4 weeks as the factory was backlogged. 4 weeks later the wardrobe parts arrived but essential hardware was missing AND the wrong parts and assembly instructions were sent as well. There was no way to construct the wardrobe (even in an incorrect configuration). After more calls to the B&S customer helpline, we were told they would have to order new parts from the factory -- another 6-8 weeks' wait. It's been 8 weeks now and we are still chasing B&S for the parts (that's 20 weeks!). Whenever we call, we get a different story from whomever is taking the call: 'the parts have arrived but it will take 7 days to transfer to your local warehouse", or the "systems are down and we cannot confirm that, but we'll call you back as soon as" (they never do!), or "sorry, the parts actually haven't arrived yet" then "once they arrive you can come collect them from our local warehouse to save time". We've had to fight for everything, and yes they have reluctantly agreed to pay for professional fitters to assemble the wardrobe when the parts finally arrive. But we have no faith that is going to happen before Christmas -- a full 5.5 months since they took our money. Every morning, we have to navigate the various stacks of wardrobe parts (doors, wall panels, fittings, railings, bags of hardware, drawers and shelves) -- plus our yet to be unpacked moving boxes and piles of clothes -- taking up every inch of floor space in the halls, bedroom and spare room. A first-world problem, I know. But we expected a far better service from B&S for what we paid them. Our warning to you -- DO NOT ORDER WARDROBES FROM BARKER AND STONEHOUSE.”

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Posted 4 years ago

“Excellent service and updated delivery info. Great products, well packaged.”

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Posted 4 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews