Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 26th October 2024

566

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a Villiers Bookcase it was delivered in within 7 days . The item is well made solid and unique looking , typical of the Barker & Stonehouse style .”

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Posted 11 years ago

“Quick and easy to arrange a delivery slot. Bed arrived in perfect condition. Delivery guys super jolly. Couldn't have asked for more!”

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Posted 11 years ago

“Love this store have had loads of furniture over the years and its always of a very high quality, very good customer service too *****”

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Posted 11 years ago

“I spotted a very cool piece of furniture at a friends house... Then spotted it in a magazine. After a bit of detective work; because it seemed only available in US, I ordered it through Barker and Stonehouse!”

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Posted 11 years ago

“We love our new bed - good quality and a very reasonable price.”

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Posted 11 years ago

“Very pleased with the service: ordered large armchair online, received a courteous phone call to arrange suitable delivery date. All communication was backed up by confirmation e-mails. On the date received a phone call from delivery team with time update and received the item well packaged and in perfect condition. The price was quite good too! Will not hesitate to order again.”

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Posted 11 years ago

“Amazing ferniture , love my bed and sofas .. Staff at battersea brunch were amaiZing and helpfully .. Best ferniture shop I have been to”

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Posted 11 years ago

“Barker and Stonehouse are very professional and nothing is too much trouble. I would not go anywhere else. Sue Walker Towcester”

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Posted 11 years ago

“Well recommend The name will never vanish.”

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Posted 11 years ago

“I ordered two pieces of furniture from Barker & Stonehouse. From my initial enquiries through to ordering, amending my order and delivery, dealing with Barker & Stonehouse was a absolute pleasure. I encountered only helpful people who were happy to help and I would definitely recommend them. And my furniture is beautiful too!”

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Posted 11 years ago

“We've bought quality furniture from Barker & Stonehouse, and in their SALE it was great value as some items were almost 50% off like our 2 seat settee and buy one get one free on the dinning chairs. They're over 10 years old and still look great, so even though they are on the more expensive side we still love the look and definateley got our monies worth. Just get yourself in and look around it inspires to try something different with your home and those little details that Barker & Stonehouse provide in their ornaments give everything an individual look. Although be careful with measurements, cause things can be deceiving in the big stores. I loved their Eastwood Settee but after measuring it, realised we wouldn't be able to fit anything else in our living room!”

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Posted 11 years ago

“I have bought Barker and Stonehouse furniture for 15 years and this latest piece just adds to the beauty of my home. I will continue to look out for items especially in the sale for many years to come.”

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Posted 11 years ago

“We did not think we would like Barker and Stonehouse, we have always mainly shopped at a competitor (John L). Anyway, after buying a new home, that can only be described as a quirky conversion, we could not find any furniture that suited it (we needed to replace most of it) anyway after a reluctant visit to Barker and Stonehouse, we were delighted to find the sort of items we were looking for, the settee is superb quality and everyone who sits on it tells us how lovely it is. The bedroom furniture is of the same good quality, solid wood and comfortable, and we are waiting for some of our study furniture to be delivered. We still have items we would like to buy from the store but are taking it easy on the wallet for a few months! On top of the lovely furniture, the service in the newcastle store is first class, not pushy, and the back office staff are just as good, very efficient. They gave good after sales follow up and also after we purchased the study furniture it went on sale, they phoned us to tell us we could have a partial refund without us having to ask. We will be buying more items soon!”

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Posted 11 years ago

“Great product and fabulous service. Can't wait to shop there again”

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Posted 11 years ago

“both at the shop and online services were excellent.”

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Posted 11 years ago

“Service ran very smoothly, collection was available earlier than expected.”

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Posted 11 years ago

“Ordered an item, confirmed via text and email - I would recommend this site”

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Posted 11 years ago

“Overall I'm pleased with this online purchase. The furniture matched our idea of what we wanted. We had reservations buying online but we are very pleased. Delivery was quick and easy. I had to follow up a missed call on my mobile but the people were friendly and helpful.”

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Posted 11 years ago

“The quality of the furniture is excellent. The packaging, service and delivery were top notch. I ordered a triple wardrobe, chest of drawers and a bedside table. The triple wardrobe required assembly. It arrived in 3 separate boxes. There was no indication in which box the instructions were and when I found them...they were crammed onto one page and not very clear. The chest of drawers and bed side table were already assembled and in perfect condition.”

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Posted 11 years ago

“Confirmed delivery date very promptly, delivered within specified timescales (less than 2 weeks), good communication throughout order, professional friendly staff including delivery men. Very pleased with the chest of drawers we purchased and the service received. Would definitely use again and recommend to others.”

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Posted 11 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews