Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 26th October 2024

577

Anonymous

Anonymous // 01/01/2019

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“Bought 4 beautiful well made barstools for my kitchen. I was notified when they would arrive. The delivery was on time and the gentleman who brought the stools into the house were very polite and friendly. Very good service from Barker and Stonehouse.”

Barker and Stonehouse 5 star review on 4th February 2023

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Posted 1 year ago

“Barker and Stonehouse offer a wide range of very good quality furniture.”

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Posted 1 year ago

“Always a delight to look around the store and discover new trends, stylish furnishings etc plus ‘ Stanley’s’ is a firm favourite for lunch! Mary Warren”

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Posted 1 year ago

“Great experience (Hull ) from start to finish from sales to delivery - thank you”

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Posted 1 year ago

“Our experience with Barker and Stonehouse was amazing, nothing was too much trouble. Efficient and professional. Beautiful furniture and excellent service which can not be beaten.”

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Posted 1 year ago

“We have visited two stores near to our home and have been pleased with both the quality of the displays and the helpfulness of the staff. One of the first stores that come to mind when looking for new furniture and accessories”

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Posted 1 year ago

“Found store to be well laid out and very appealing. Staff in all sections were very friendly, helpful and knowledgeable. Looking forward to visiting the new shop”

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Posted 1 year ago

“Enjoyed looking around Barker and Stonehouse Giltbrook we were left alone looking for dining table which we liked. Sales person came over when we decided. Pleasant young man explained everything delivery wise etc. Very pleased with experience.”

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Posted 1 year ago

“The customer service was very good very friendly, the quality of the chairs we bought was so nice”

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Posted 1 year ago

“Delighted with the service from Barker and Stonehouse. The Ercol side tables were competitively priced and everything from ordering to delivery was seamless. I even got a call from a charming assistant who rang on a Saturday afternoon to let me know how things were going. First Class!”

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Posted 1 year ago

“Well made product and good delivery.”

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Posted 1 year ago

“Great chairs and service in the Fenwicks barker and stone house store was really good.”

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Posted 1 year ago

“Each and every step of my purchase was met with the same level of professionalism and friendliness, the staff at the branch could not have been more helpful and respectful I will definately be returning to the store and would highly recommed the Teeside park branch to anyone. The day of the delivery was met equally with redpect, I recieves a call from the delivery team and actually got an early slot which freed up my day. The team that delivered my furniture were great and installed the furniture exactly where I wanted it making the whole service comlletely hassle for for me.”

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Posted 1 year ago

“Love going to Barker and Stonehouse always good service and great products”

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Posted 1 year ago

“My wife and I bought a new suite, sideboard and coffee Table from B&S the salesman was very informative and patient as we constantly changed our minds about the colour of the leather on the suite, He explained everything in detail and what leather was best for differing situations and use and when we left felt satisfied that all our requirements were met, The delivery guys were professional and placed the furniture were we required it to be, We did have a slight issue in that a cupboard door didn't close correctly when we rang the store at Teesside Retail the girl who dealt with us was very quick to organise a date for a repair man to come to the property and solve the issue, The guy came round to remedy the problem at the time and date organised and he dealt with this with no fuss or issues, I would highly recommend Barker and Stonehouse whilst not being the cheapest they are most certainly up there with the best and sell high-quality goods and to me at a reasonable price for the quality and variety of goods the store has on show, I have purchased quite a few items off them over the years and all have lasted a long time with no issues at all”

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Posted 1 year ago

“Products and ranges are lovely”

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Posted 1 year ago

“Unfortunately my experience was not good - first, second and third mirror were all damaged! I was really disappointed and remain so as I have the matching dressing table and two bedside tables and really really wanted the mirror to match. I specifically asked that the third mirror be checked before sending but this did not happen and mirror was damaged. I will say that the Customer Service was good and there was no problem with refunding me.”

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Posted 1 year ago

“This arrived with one of the feet smashed to pieces and another looking loose and dangerous. Initially the customer care was good, asking me to send photos and trying to resolve it. I then had a lengthy wait to hear back with calls and e-mails not returned. It was eventually collected. I had been told I would only get a refund once they had it back. It took me calling them again to eventually get my money back. I understand that accidents happen but the after-care was poor.”

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Posted 1 year ago

“I have a number of items from B&S and has always been a good service but this time I am on my third time of trying to get bedside tables that aren't damaged and again they were. My gripe is that instead of them sorting it out yet again I have to contact them with pictures to prove that there is a problem and arrange yet another delivery. why cant you check the items before delivery? why do i have to prove with photos every time even though the delivery guys could clearly see the issue and said they would report it back!!”

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Posted 1 year ago

“Customer service is deplorable. Orders not processed, Items not delivered on time, incorrect items delivered, always blaming DPD, call centre staff & team leader have 0 knowledge and state they will call back but never do! complaints are the same dept, not independent & same non existent customer service. This has happened twice in less than 2 months. We are still no further forward with our second order. I expect better from a high end furniture retailer. We will never order from you again Barker & Stonehouse. Shocking service.”

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Posted 1 year ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews