Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 26th October 2024

566

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brought a lamp that was supposed to be in stock, chased and chased and then was told it would not be delivered for another 2 months. Cancelled order by email and complained. No apology, no further communication that the item had been officially cancelled rubbish service.”

Helpful Report

Posted 2 years ago

“The chair arrived in the truck with no padding or cardboard or plastic around them are all chipped!! Not good enough Driver did not care!! Waited 5 month I think it was for them and this is how they turned up!”

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Posted 2 years ago

“I bought an item online. Showing as it was available. It wasn’t. It still showed as available weeks later. Poor system”

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Posted 2 years ago

“Parts missing from my sofa and still waiting ! I have called over 10 times with promises that someone will call back but they dont ! Sofa ordered in January delivered in May but cushions still missing”

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Posted 2 years ago

“I ordered a vase, paid and waited ages. Eventually I called you tobe told utem was out of stock. So I got a refund. Please don't sell things you cannot deliver.”

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Posted 2 years ago

“wrong item delivered in 2 parts and one part didn't show who parcel was from. by the time it was returned the items i ordered were out of stock.”

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Posted 2 years ago

“Very disorganised and promises not kept”

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Posted 2 years ago

“I ordered 2 dining chairs, one arrived with scratch marks on the legs and the stud at the bottom of one of the legs has never fitted properly. When I ordered the chairs I was 8 months pregnant, on my own and had just moved into a new home so sending them back was far too much hassle especially as it had taken so long to have them delivered.”

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Posted 2 years ago

“Order cancelled - extortionate delivery charge. No dates available on a weekend to collect. No details provided to collect. Customer service staff dreadful. Forced to cancel via PayPal”

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Posted 2 years ago

“Very poor delivery (5 months late), damaged base cushion supplied. (Still awaiting replacement) Base cushions on the setee have little resistance.”

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Posted 2 years ago

“Waited 7 months for the furniture to be delivered and when it arrived it was faulted. We said that if they would exchange the doors of the wardrobe, which were too short, that would be fine with us, but apparently this was not an option. Customer service was terrible. We were given the option of either getting 20% of the price or have someone come to fix them at “show room” standard. For them to ask paying £1200 on broken furniture or full price for show-room quality is shameless. We ended up returning it! You would expect better quality and service from barker and stonehouse. This experience put me off and will most certainly not buy anything else from them.”

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Posted 2 years ago

“Lovely desk…BUT…as usual customer service is B&S’s weak point. Delivery driver blatantly couldn’t be bothered delivering the item, judging by his tone when he called me when trying to find our house. They got it up the stairs and then proclaimed it wouldn’t fit through the door to the room it was going in. So he just left it upright on the landing. Not at all helpful when you have a 14-month old and a pregnant wife. In some scenarios this would be downright dangerous. It took me all of 10 minutes to work out how to get the item through the doorway without dismantling it.”

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Posted 2 years ago

“Wouldn’t even give 1 star but sadly that’s the lowest. Ordered item and said 1 week delivery 2 weeks later still no sign of order or anything to mention a delay and emailed customer service with no response- called 3 times with a vague need to check with warehouse and no real reason why. 4 weeks after placing order it did arrive but communication was poor.”

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Posted 2 years ago

“Purchased sofas and armchair Jan 2022, one 'in stock', other 2 made to order with 19 week lead time. Come 19weeks, further delay for 2 weeks due to supplier issues. Then at time of delivery, B&S found that the sofa 'in stock' was no longer in stock and would therefore need to be made to order, a further 13 weeks delay.”

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Posted 2 years ago

“Poor customer service, put me off buying again.”

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Posted 2 years ago

“Stop sending stupid emails”

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Posted 2 years ago

“Very poor service. I tried to contact them many times by email but never had a reply. I then managed to call them and got the order cancelled. they never issued the refund, and when I called them weeks later they simply said that they needed me on the phone to do it, but they wouldn't reach out.”

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Posted 2 years ago

“Long delays in delivery - well beyond quoted dates. Legs damaged when delivered. Informed barker & storehouse who said they would replace them. Still no sign after 6 months and much chasing. For a premium store this has been very poor service”

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Posted 2 years ago

“They are arrogant idiots. I will never cross their threshold again.”

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Posted 2 years ago

“Bought a suite but it’s very poor quality won’t be buying anything else from barker and stone house”

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Posted 2 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews