Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 26th October 2024

577

Anonymous

Anonymous // 01/01/2019

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“Delivery was about as slow as they could make it - then they had the bright idea of sending defective goods - I had to wait a week for someone to take a look , and although not fixed properly was better than it was before . Then some time back I was promised a partial refund of £120.00 which I am STILL waiting for . To be perfectly honest , I wish I had never heard of these people and I also wish they would come back and collect their goods as I am still not satisfied with the product - A Stressless Consul recliner chair & footstool £1286.00”

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Posted 1 year ago

“From the sales team in store to the office staff keeping us informed of when our items were ready for delivery and onto the delivery drivers every step was professional and courteous”

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Posted 1 year ago

“I received excellent service from all the team at barker and storehouse especially the two delivery drivers who were very helpful and efficient.”

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Posted 1 year ago

“Disappointed with my new sofa, paid over £2000 and no as comfortable as I remember in store”

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Posted 1 year ago

“I love my new love seat it matches my XL large sofa in same style so comfortable”

Barker and Stonehouse 5 star review on 22nd March 2023

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Posted 1 year ago

“Excellent customer service and a very pleasant shopping experience in the Battersea store. Customer service team over the phone also very helpful and efficient when arranging delivery.”

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Posted 1 year ago

“Good product; excellent service”

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Posted 1 year ago

“I’m so pleased with my purchased item.”

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Posted 1 year ago

“With each purchase from Barker and Stonehouse, we are delighted. Hove branch always go out of their way to help, especially Alina, who will give you honest opinions, making it easier to buy from her and respect/value her expert advice. Will be recommending this branch to a family member that needs many new bits of furniture. We love our sofas”

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Posted 1 year ago

“I ordered a rug mid January, collected it from the warehouse only to find when I got returned home it was not the rug I had ordered. Numerous phone calls later the rug needed to be ordered from the manufacturer again. It’s now late March and the original rug still hasn’t been collected for return. I have had numerous texts/phone calls to say the correct rug is ready to collect from the warehouse. However it’s a 50 mile round trip to the warehouse which is why it was agreed that the new rug would be delivered because of the inconvenience and no fault of my own. I believe that someone is coming to collect the wrong rug this week and I’m still hoping that the new one will be delivered early April( 3 months after the original order!) every time I have called customer services I have to explain the whole story from the beginning, are there no notes in the system! I hope this rug is worth the wait!!!”

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Posted 1 year ago

“Very helpful staff and a lovely sofa. Very pleased.”

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Posted 1 year ago

“Well the item was delayed , when it arrived and a fitting day fixed it was then cancelled as they wouldn’t have time to assemble. We were then given another date two weeks later. When it arrived it was damaged. So a new bed had to be ordered which caused further delays we bought the bed for the storage space which couldn’t be used due to fault . Waited ages again and she. It arrived they wanted to know if we could take apart the bed we had and we obviously said no!!! So pretty disappointed and no offer of discount in price .”

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Posted 1 year ago

“Excellent sales person 😁”

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Posted 1 year ago

“Still loving my purchases Thank you 😊”

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Posted 1 year ago

“Had furniture over the years of you but customer service when there is a problem is terrible dont want to know at all have to go to the ombudsman to get some satisfaction will not be shopping there again”

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Posted 1 year ago

“Visited the outlet store in Middlesbrough again. Always some nice finds at Great prices. We have used the store several times now. Good selection of stock regularly updated.”

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Posted 1 year ago

“I’m afraid not the best experience so far. Too good to be true that the wardrobes we ordered arrived 4 weeks before the estimated delivery date. When they were fitted they had the incorrect doors on them and actually were not fitted properly. We had ordered mirrors. These were not. I flagged with the fitters and were told it was not their problem and it was the best they could do leaving us with some packing to put under the wardrobe which as heavy as it is was almost impossible to lift to do this. I raised the incorrect doors with the salesperson to be accused of ordering the incorrect product and told her I had photographs of the product when I ordered it! No apology for this I was made to think they were doing me a favour. Then offering me money not to have the correct doors. Raising the fact that the doors were not fitted well and in fact were getting worse had an email saying that not to worry as these were being disposed of, suggesting that the doors running on a drawer handle which wasn’t being replaced was in fact my concern. Still not had replacement correct doors”

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Posted 1 year ago

“Table good delivery people assembled quickly and efficiently Shane we are still awaiting chairs to go with it”

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Posted 1 year ago

“Faulty table never sorted out properly”

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Posted 1 year ago

“It’s very nice but limited in options”

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Posted 1 year ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews