Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 26th October 2024

566

Anonymous

Anonymous // 01/01/2019

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“Furniture ordered online. Very happy with purchase. Delivery organised well and kept updated with approx times. Delivery drivers were polite and helpful. Placed furniture where I requested. Would not hesitate to recommend company”

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Posted 6 years ago

“Well after struggling, for months, to find the tv stand we needed we found it at Barker&Stonehouse. What a relief to find exactly what we wanted. The delivery time was brilliant, as in stock and as promised delivered on the dot by two really caring guys. Thank you.”

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Posted 6 years ago

“Moved into a new house after two decades in the old place and replaced everything with Barker and Stonehouse furniture. The pricing was competetative and any additional cost was worth every penny given the quality. Can?t recomend highly enough.”

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Posted 6 years ago

“Delivery on time. Loving the furniture. Would have liked some instructions how to care for the wood - or would have been 5 stars”

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Posted 6 years ago

“Lovely store. Good phone help on online transaction issue.”

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Posted 6 years ago

“On the whole very easy to deal with, good value, honest pricing and quick service. Delivery was a bit over enthusiastic resulting in some minor damage however B&S responded very well and we were happy with the outcome. A bit more care in the assembly instructions would have been helpful, eg the lining up of the various holes for bolts is imperfect and so is helpful to not fully tighten at each stage to allow a bit of movement.”

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Posted 6 years ago

“The product was first class and great value. Delivered when promised.”

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Posted 6 years ago

“A beautiful solid bed. Kept well informed throughout. Would recommend.”

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Posted 6 years ago

“High quality products and a first class service!”

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Posted 6 years ago

“Excellent service.”

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Posted 6 years ago

“Great set of furniture, delivery was on time. The only disappointment was that the parasol hadn?t arrived to the warehouse , so could not be delivered and will have to come separately.”

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Posted 6 years ago

“The furniture was of superb quality and was delivered when arranged, no problems at all”

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Posted 6 years ago

“Good service throughout and handled a return and refund with no qualms”

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Posted 6 years ago

“Really happy to have a store open in Guildford; we desperately needed such furniture store in Guildford. We're really happy with the furniture we bought. However given the amount of money spent (?900+), one would expect the delivery to be included in the price.”

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Posted 6 years ago

“Excellent value for money and really good customer service and fantastic communication on delivery dates and times”

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Posted 6 years ago

“Great company, lovely furniture, solid and well made. Delivered and assembled by them exactly where you want it. Friendly and helpful.”

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Posted 6 years ago

“I ordered online and collected from the Nottingham depot. Communication was good, the staff at the depot were helpful. I?m really pleased with my dressing table, it?s lovely.”

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Posted 6 years ago

“Great selection products, colours, styles of household furniture Unfortunately the light I purchased wasn?t suitable for my house and received a no quibble exchange. Good responsive customer service”

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Posted 6 years ago

“Helpful and friendly staff. Beautiful furniture delivered at agreed time. A definite favourite shop.”

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Posted 6 years ago

“Just love Barker and Stonehouse. Excellent customer service. Don?t think I have ever been in the shop without buying something. Just love the furniture.”

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Posted 6 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews