Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 26th October 2024

577

Anonymous

Anonymous // 01/01/2019

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“Excellent service the table is really high quality. The men that delivered was very good & put the table together in no time. As it is very heavy . Would happily recommend”

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Posted 2 years ago

“Lovely furniture but endless fault and quality issues. Dining table with scratches. Sofa with a tear and dangerous staples and pins sticking out.”

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Posted 2 years ago

“Lovely well made cushion, worth the money.”

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Posted 2 years ago

“Delivery of chairs was just at the end of covid. We were kept informed of delivery date all the way through. The chairs arrived on time and the guys who delivered them made them up which was great. The chairs themselves were fantastic I love them and they look great at our table.”

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Posted 2 years ago

“Ordered a vase from you, it arrived completely smashed in very flimsy packaging replacement sent out but it was the wrong size 3rd one also arrived completely smashed again in flimsy packaging. Fed up by now I got my money back gor the vase, but not the postage. Not the sort of experience I expected from Barker and Stonehouse would not shop there again.”

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Posted 2 years ago

“Great service for and furniture”

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Posted 2 years ago

“It was the wrong size and it is still here In it’s packaging and they have still not contacted me!”

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Posted 2 years ago

“I requested cushions to be delivered from the store, 3 calls later they arrived, no apology”

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Posted 2 years ago

“After searching for the perfect hanging chair I found it at Barker and Stonehouse. Fantastic quality and superb customer service.”

Barker and Stonehouse 5 star review on 29th June 2022

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Posted 2 years ago

“Dealt with minor issues efficiently and love my new sofas!”

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Posted 2 years ago

“Love this shop. Great service and delivery”

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Posted 2 years ago

“Some customers might not give you a good mark as there has been problems. Firstly my rug had a fault And second I’m still waiting for my sofa as the material apparently was received twice but wasn’t of adequate quality to proceed. I have chosen a fabric over Messenger and hope that it proves to be to my liking. Regards Suzanne Viscal”

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Posted 2 years ago

“Awful. I ordered 2 ornaments and a cushion - all full price and expensive. I waited a month with no communication and when I chased them was then told the ornaments were out of stock and would follow in another month. I asked after the cushion and they said they would send it. They then sent the wrong cushion. I sent it back and they eventually sent the right cushion - it’s fine but nothing special and not worth the money. I then waited another 2 months before they sent one ornament. I contacted to ask where the other one was and they had no idea that the order was wrong - I was told they would send another. It came after a week. In fairness the ornaments are lovely. The shopping experience, however, was dire.”

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Posted 2 years ago

“Chairs delivered were of such poor quality, with many dents to frames and chips in paint work that they were returned. No flexibility on collection date as only in my area one day a week, which is always the same day of the week”

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Posted 2 years ago

“Great service and product”

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Posted 2 years ago

“great stuff”

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Posted 2 years ago

“Ordered via the website. Exceptionally easy to browse, order and arrange to collect. Delivery instructions were clear and obvious. Will definitely order again as the goods are of excellent quality and the process is easy.”

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Posted 2 years ago

“Very pleased with my sideboard, well made solid piece of furniture, the wood colouring in the marquetry goes with a variety of colour woods, was notified about the delay.”

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Posted 2 years ago

“Product was ok but needed technician to come to alaign all doors as were very uneven. Courier company was absolutely awful. Damaged first unit at their end and second was delivered in haphazard way.”

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Posted 2 years ago

“Excellent, kept us well informed about delivery. Delivery men were very friendly and helpful.”

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Posted 2 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews