Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

Visit Website

Barker and Stonehouse 5 star review on 26th October 2024

577

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The vases I ordered were stunning. I went for the standard delivery, which unfortunately cost £4, they came in great time and were delivered on a Sunday which was very convenient. When they arrived they were packaged in a large box with hundreds of polystyrene peanuts, which took up half of my bin to dispose of and are really not environmentally friendly! Very unnecessary”

Helpful Report

Posted 2 years ago

“We recently visited the Teesside Park store to look for a new armchair, Niki looked after us perfectly and made some recommendations that we decided were right for us.”

Helpful Report

Posted 2 years ago

“Ordered garden furniture cover expecting it to take up to 10 days. Received 2 days later. Very pleased with item”

Helpful Report

Posted 2 years ago

“Good and friendly service”

Helpful Report

Posted 2 years ago

“Staff made us aware they were available to help when ready and were great when we needed them, helping us to fine tune the combination of seating styles to suit our project - excellent service !”

Helpful Report

Posted 2 years ago

“Because my latest order was placed in June 2021 and has still to be satisfactorily completed after three deliveries I feel unable to make a constructive comment.”

Helpful Report

Posted 2 years ago

“I bought a dining table & 2 benches, and absolutely love them, but please be aware that on delivery the items are not packaged or in any kind of protective covering, and my tabke top had some scratches on it from the straps during transit, now, dont get me wring, i have taken this up with B&S, and have recieved an offer of replacement or refund, which i am more than happy with. But I have recieved no assurance that this wouldnt happen again, which deters me from making any more purchases from them.”

Helpful Report

Posted 2 years ago

“Staff excellent to deal with However on ordering direct found Fenwicks delivery much cheaper for same product . This was price matched by yourselves. Waited 2-3 months happily for side cabinet and on deliver it is damaged . Wasted time off work and advised I’d be phoned in a few hours . The following day item re ordered with further 3 month wait . Marble damaged Not ideal 6 month wait and was more expensive than Fenwicks but staff in store in Newcastle and London good”

Helpful Report

Posted 2 years ago

“I had a delivery with Don and his colleague who again transported our sofa with ease . They were very chatty and friendly again nothing was too much trouble highly recommend.”

Helpful Report

Posted 2 years ago

“Julia who helped with buying our bed was very helpful as she always been over the past few years . Congratulations to her on her promotion to assistant manager at Leeds but we will miss her . I always sought her out for her cheerful straightforward nature and lack of “selling” just good advice helping you find the right product . She always seemed a genuine person without the sales pitch and this made you feel confident and ended I am sure giving her very good sales . Barker and Stonehouse are very lucky to have her as an employee”

Helpful Report

Posted 2 years ago

“Very helpful and very polite sraff”

Helpful Report

Posted 2 years ago

“Brilliant delivery service! Both gentlemen (Craig and Olly) so friendly, easy to chat to. Very helpful.”

Helpful Report

Posted 2 years ago

“Terrible service Items turning up damaged several items Out of stock on bought items- took nearly 8 months to get items Not impressed”

Helpful Report

Posted 2 years ago

“Excellent service. The whole process was very straightforward. The order was notified in advance and arrived when promised. Many thanks for a polite and easy delivery.”

Helpful Report

Posted 2 years ago

“Excellent product delivered on time with courtesy and care”

Helpful Report

Posted 2 years ago

“Love my new coffee table it looks so much more expensive then what it is. So effortlessly beautiful and well made. Great delivery and very helpful delivery men too thanks”

Barker and Stonehouse 5 star review on 24th August 2022

Helpful Report

Posted 2 years ago

“Very good very very good thank you so much”

Helpful Report

Posted 2 years ago

“Lovely chair, good delivery information.”

Helpful Report

Posted 2 years ago

“Thank you for the great service and products!”

Helpful Report

Posted 2 years ago

“efficient service and and delivery”

Helpful Report

Posted 2 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews