Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 26th October 2024

566

Anonymous

Anonymous // 01/01/2019

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“Just a quick warning to others... If buying outdoor furniture and you have problems you will probably not have any come back.. We purchased ours and after having it in our garden for around 6 weeks it started going very rusty , we contacted b&S and was told its environmental issue... In short don't use your outdoor furniture outside.... We don't live near the coast for this to poss get salt damage etc.. We paid our money expecting a fair product and got rubbish. DO NOT TRUST B&S They LIE. THEY TELL YOU TO CONTACT STORE... STORE TELL YOU TO CONTACT CUSTOMER SERVICE.. IT JUST GOES ON AND ON...”

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Posted 4 years ago

“V quick delivery, no fuss and quality products.”

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Posted 4 years ago

“Ordered a Sojourn Bed. Arrived as expected good delivery. Unpacked the bed and the instructions were like an A4 page of abstract art very hard to follow. Eventually the bed was up and looks great. HOWEVER the smell from the fabric is awful we just can’t get rid of the smell no matter what we do and this is a month after we had it. My daughter is very upset about it but I am not sure what we can do about it now. Very disappointing when it’s such a nice bed. Costing me money in air freshener and plug in”

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Posted 4 years ago

“Items arrived in good time. I collected them from the store. I was helped out to the car with the items.. Good products, good service.”

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Posted 4 years ago

“Service good”

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Posted 4 years ago

“Lovely product,good value for money.Good communication from the seller.Great standard of customer service all round.Nothiing too much trouble nice friendly staff also.”

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Posted 4 years ago

“Ordered two cushions on line. Easy process and was kept informed on the progress of the order and when it was available to collect. Very good service from Barker & Stonehouse.”

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Posted 4 years ago

“We have never ordered from Barker and Stonehouse before but after reading reviews decided to try it out for our new dining chairs. We are delighted with them. Quality product....Great price. These chairs are so comfortable! Speedy delivery too!! We'll definitely be ordering from here again and would highly recommend!”

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Posted 4 years ago

“A fantastic company where we purchased our dinning room furniture, bed, two sofas lights, Side tables and artwork all delivered and feet were incorrect on sofas which couldn?t be changed and we received an inconvenience payment the hiccup hasn?t stopped us shopping here amazing quality and will Return when we need new items”

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Posted 4 years ago

“Bit of a wait for my cushion but well worth the wait”

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Posted 4 years ago

“Customer Service and Delivery: Here is my horrible experience in brief: 1. I purchased most of my basic “critical” furniture (beds and full living room) items from B&S towards the end of July 2020, they have informed me the items would be delivered first week of September 2020. 2. Come first week of Sep nobody even contacted me. 3. I called 3 times over the period of 2 days until someone actually answered the phone. I conveyed my utter frustration at the service and lack of customer centricity and service. 3. After a couple of discussions with different departments, they managed to offer to deliver only the beds In 17 Sep 2020. 4. Beds were delivered, but unfortunately one of the packaging boxes was open, and it turned out there were missing items which made it impossible to put one of the beds together. 5. I contacted them again, and the responses have been unprofessional and vague to say the least. 6. So now I have the beds only, but one of them is in pieces on the floor, my family are sleeping on one of the beds, and I still sleep on a mattress on the floor! We have just moved to a new house, have been sleeping on mattresses on the floor for 20 days, and I have no living room to sit in, thanks to Barker and Stonehouse! I regret the day I decided to purchase anything from B&S. Last time for sure!”

Barker and Stonehouse 1 star review on 21st September 2020

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Posted 4 years ago

“I searched for weeks for a chest of drawers or table to put in the corner by my armchair. I finally the perfect one. And it was less than half the price of another one that would have done. This one is perfect. And the delivery was so fast!! Thank you i will definitely come to you first for my next buy!”

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Posted 4 years ago

“Saw a footstool I liked ordered and company kept in touch what was happening and when delivery would be. Also social distancing and no contact spot on. They even told us when order left and when it would arrive that day. Excellent service.”

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Posted 4 years ago

“Your staff were very helpful, and the service and delivery was brilliant. Thank you.”

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Posted 4 years ago

“Excellent product and first class service ... my pillow is so luxurious and the cooling gel is perfect for me ... I sleep much better for it ..... it was easy to order and delivery was speedy ... very happy customer... I?ve been making enquires regarding one of their beautiful sofas too and customer service is excellent... Thank you”

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Posted 4 years ago

“Excellent service and cushions!”

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Posted 4 years ago

“Bought a large wardrobe for delivery in October, then subsequently learnt that due to local lockdown restrictions they would not deliver to room of choice but would leave it on my driveway. I contacted them 4 weeks prior to despatch to cancel the order for a refund, which they have refused to do saying they are not obliged to do so. I pointed out to them that under my statutory consumer rights they are obliged to do so, also the information published on their website also says they will do so without any problem. As previous reviewers have said they now no longer respond to emails or phonecalls, and I've since referred the matter to the relevant ombudsman to chase the refund on my behalf. I can only ech what has previously been said, do not buy from this company as their customer services are not fit for purpose.”

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Posted 4 years ago

“Great service! Called to arrange delivery. Sideboard is excellent quality and looks much better than in photos. Very happy customer! Thanks :)”

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Posted 4 years ago

“Fantastic service Beautiful chairs: we opted for 5 Kipling chairs. Exceeded my expectations completely. Swift delivery as agreed, Paul and Jon couldn?t have been more helpful and friendly. Would definitely buy from this company again.”

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Posted 4 years ago

“Excellent service. Would highly recommend”

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Posted 4 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews