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Barker and Stonehouse Reviews

4.4 Rating 2,269 Reviews
87 %
of reviewers recommend Barker and Stonehouse
4.4
Based on 2,269 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
Greater than 72%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Barker and Stonehouse Reviews

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Beautiful pearl inlay drawer, slightly damaged therefore 4 stars
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Posted 2 years ago
The chair is very comfortable and exactly suits our requirements. It arrived in pristine condition. There was a delay in it's arrival date but we were kept informed of the situation and when to expect it.
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Posted 2 years ago
efficient and good to deal with . excellent product ...table bench in mango wood. delivered on time, duing covid problems.
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Posted 2 years ago
Although it was a late delivery, the product and communication was excellent
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Posted 2 years ago
Great quality 🤩
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Posted 2 years ago
Made an online purchase following store visit to view product. Both in store and online experience was satisfactory
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Posted 2 years ago
Paid for an expensive table lamp twice, date was constantly put back, second time I purchased it, was because it said the lamp was in stock ready to deliver!!! Again it failed to arrive … every time I had to enquire where the lamp was, I wasn’t kept informed, sorry but felt really let down …
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Posted 2 years ago
I love the choice and quality of all the furnishing . It’s a lovely shopping experience
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Posted 2 years ago
Expensive but good quality.
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Posted 2 years ago
Very nice quality and style at a reasonable price point. Very satisfied with our purchase and experience.
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Posted 2 years ago
Sent out a broken vase from Warehouse knowing it was broken. I then had to go and collect one from warehouse. Unsure why they delivered a broken one when plenty in stock.
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Posted 2 years ago
Overall hassle free purchase and the chairs are very comfortable and look stylish
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Posted 2 years ago
Great sofa and table purchased. Super helpful customer services
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Posted 2 years ago
Very good service. The sofa is absolutely beautiful.
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Posted 2 years ago
Friendly staff but long wait to receive goods. Small compensation offered as a consequence though.
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Posted 2 years ago
Everything we’ve purchased has been great
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Posted 2 years ago
Easy ordering process; efficient delivery on schedule and I am very pleased with the furniture.
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Posted 2 years ago
Delivery was months delayed and when we finally got it some of it wasn’t the right colour/ what we ordered.
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Posted 2 years ago
Had 2 sofas from another company, and got fed up with the poor quality and service. Had a look around and happened to view in B&S. Went to the Hove branch where we browsed with out hassle from any one. When my wife and I had decided we had a great chat with one of the guys in store who was very helpful with out any pressure sales, we ended up buying two sofas cushions and a couple of vases. Oh and a side lamp. All nice quality. And great price. Would highly recommend Barker and Stonehouse.
Barker and Stonehouse 5 star review on 21st June 2022 Barker and Stonehouse 5 star review on 21st June 2022 Barker and Stonehouse 5 star review on 21st June 2022
Helpful Report
Posted 2 years ago
Brought a lamp that was supposed to be in stock, chased and chased and then was told it would not be delivered for another 2 months. Cancelled order by email and complained. No apology, no further communication that the item had been officially cancelled rubbish service.
Helpful Report
Posted 2 years ago
Barker and Stonehouse is rated 4.4 based on 2,269 reviews